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FEATURED BLOG

7 minute read time

10 Holiday Tips and Tricks to Optimize Your Help Center

Brands must look at all facets of their online business and ensure they are optimized for growth

Read More

MOST POPULAR BLOGS

10 Holiday Tips and Tricks to Optimize Your Help Center

7 minute read time

10 Tips to Boost Revenue with Social Support Commerce

5 minute read time

11 Top Tips For Training Your Customer Service Agents

6 minute read time

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Blog Category List

eCommerce Service Tips

2 minute read time December 30, 2022

Common Pet Peeves With Customer Service Platforms

These common forum complaints reveal how many team leaders have pet peeves with customer service platforms.

4 minute read time

Managing Remote Customer Service Teams — Guide for Leaders

When managing a remote customer service team; communication, morale, and engaging with your staff is critical.

November 22, 2022

5 minute read time

How to Choose the Best Shopify Apps for Ecommerce Brands

Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for

September 07, 2022

4 minute read time

Improve Your Help Center in 4 Steps

To improve your help center, prioritize search functionality, useful images, and single-sourced content.

August 29, 2022

2 minute read time

The Customer Value Chain, Explained

The customer value chain is a concept encompassing all company activities that deliver value to a customer.

August 24, 2022

See all

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Channels

A single, lifelong conversation
across all channels

Voice

Delivers personal and
hassle-free call support.

IVR

Natively-built and
fully customizable IVR

Self Service

Natively built-in
self-service

Centered Video/Image

Can your customer service platform do this?

See what radically personal customer service means in two minutes.

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See Gladly in Action

See Gladly in action

Turn your customer service into a loyalty engine.

GET A DEMO

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Customer Success Stories

Explore how retail and ecommerce brands large and small boost productivity, reduce costs, grow their business, and satisfy more customers with Gladly.

FEATURED SPOTLIGHT

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Supporting the world’s top brands.

Event List

Differentiator Pods

Help customers wherever 
they are from day one

Maximize agent productivity and accelerate onboarding and training. Gladly is designed with an intuitive UI similar to the modern messaging apps you know and love.

Create custom interactive voice response (IVR) menus

Connect with customers across built-in voice email, chat, SMS, and social channels

Use SMS phone numbers available in 30+ countries

Increase agent retention 
and boost productivity

Maximize agent productivity and accelerate 
onboarding and training. Gladly is designed with 
an intuitive UI similar to the modern messaging 
apps you know and love.

Seamlessly switch between channels in a single conversation timeline

Manage agents’ tasks, reminders, and scheduling

Make it easy for agents with a modern UI

Automate and customize reporting to track performance

FAQ

Gladly Connect 2022 FAQ

How do I register for this event?

There is only one way to register for Gladly Connect 2022, which is by registering here.

Is this event 100% virtual?

Yes, but we have loads of sessions and activities to make this feel like an in-person event.

Feature Boxes

Recommended Resources

24 Hour Help Desk

The benefits and costs of the 24 hour help desk.

11 Top Tips For Training Your Customer Service Agents

When tickets and customers are handled with precision, operations are smoother and customers are happier.

How TUMI is Designing for World-Class Experiences

Hear from a TUMI leader about understanding customers, what drives brand loyalty, and how to provide the same level of service no matter where in the world you are.

Feature Webinars

Explore on demand

Driving Natural Sales - Shifting Away From a Cost Center

See how Crate & Barrel transformed their Customer Care team into a sales driver.

The Retail Rebirth: Driving More Revenue in the Retail Economy

Join the retail rebirth with Future Commerce and Native Shoes.

How JOANN Crafts with People at the Center

Hear how a beloved brand unlocked incredible efficiency with Gladly.

Full Blockquote

''In less than a month we’d cut our email backlog by 93% and our email response times by 70%—it’s all thanks to how simple and efficient Gladly is to use.''

Drew Chamberlain
Director of Customer Experience
JOANN

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Strike a chord with customers

At this year’s Gladly Connect Live, you’ll learn new ways to deepen customer relationships and strengthen brand loyalty for your business with real-world, actionable strategies and fresh industry insights.

Strike a chord with customers

At this year’s Gladly Connect Live, you’ll learn new ways to deepen customer relationships and strengthen brand loyalty for your business with real-world, actionable strategies and fresh industry insights.

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Hi, we’re Gladly

What is Gladly?

Gladly is a radically personal customer service platform and the only one built around people, not cases or tickets. We turn customer service agents into heroes by giving them one lifelong, channel-independent conversation with all the context needed to build lasting connection and loyalty.

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on why gladly

Why Choose Gladly?

Drive Revenue

Make every customer feel known right from hello.

Learn More

10% increase in average contact center generated revenue

Why Choose Gladly?

Drive Revenue

Make every customer feel known right from hello.

10%

increase in average contact center generated revenue

Learn More

Streamline

Don't just consolidate to save money. Turn your agents into heroes.

40%

reduction in contact center tools

Learn More

Build efficiency

Build meaningful relationships across all channels.

20%

increase in agent efficiency

Learn More

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Experience the platform as a Gladly support hero

TAKE THE TOUR

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Voice

Natively built-in voice support

Boost productivity across every channel by providing your agents the tools and customer visibility needed to become more efficient.

EXPERIENCE THE GLADLY PLATFORM

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People, not tickets

Great service happens when people help people.

A lifelong conversation

Communication is key to your CX, no matter where it happens.

Insight for success

Arm your agents with the tools and data to become heroes.

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We now shop in a digital-first world.

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More brands, growing competition, rising customer acquisition costs.

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Consumers expect human 
conversations with brands, 
independent of channels.

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Consumers expect human 
conversations with brands, 
independent of channels.

Customers at the center

Give your team the relevant customer information in a single view including their entire history with your brand.

Start helping customers

Channel free

All channels woven into a single chronological feed similar to a modern messaging app.

Cease channel chaos

Personalized self-service

Share only the info that matters to your customers. Deliver answers that are simple to access and easy to understand.

Empower your customers

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Brands you love on Gladly. Helping customers without tickets.

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Rated best in the industry

Get STarted

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Treat your customers like people, not tickets

Build one lifelong conversation, boost agent efficiency, increase revenue, and reduce IT costs with Gladly.

See Product

Integrations List

• SORT BY
• Featured
• A-Z
• Popular

• FILTER BY
• All Apps
• Customer Data Platform
• Customer Insights
• Shipping
• ETL
• Returns
• Reverse ETL
• Event Bus
• Customer Loyalty
• Subscriptions
• E-Commerce
• AI & Chatbots
• AI & Human Assistance
• Workforce Management & Productivity
• Marketing
• Order Management
• Customer Satisfaction
• Forms

Shopify

Pull customer and purchase history details

Magento

Pull customer and purchase history details

Medallia Agent Connect

Get customer feedback to increase customer satisfaction

Big Commerce

Pull customer and purchase history details

Calabrio

Evaluate and improve agent performance

Delighted

Pull in customer product feedback

Klaviyo

Control marketing engagement based on the customer experience

Medallia

Get customer feedback to increase customer satisfaction

Messenger

Support customers via Facebook Messenger

Netomi

Truly intelligent multichannel AI that auto-resolves customer inquiries

Playvox Workforce Management (WFM)

Make smarter staffing decisions with Gladly data

Simplr

Scale support with always-on agents

TurnTo

See product reviews submitted by your customers

SupporTrends

Automatic customer insights and actions

Ada Support Inc.

Live-chat handoff from AI chatbot to agents

Linc

Customer experience automation solutions

ScreenMeet

Cobrowse, screen share, video chat and remote support

Qualtrics

Capture in-the-moment customer insights.

Idiomatic

Customer intelligence software.

MaestroQA

Identify issues, coach agents, and measure impact.

Spree Commerce

Pull customer and order history details.

ReturnLogic

Returns management and operations for scaling eCommerce brands.

HiOperator

Scalable. US-based. Effortless Customer Service.

Swell

Build, sell and scale your way

Flip

Flip your phone channel into a modern Voice experience. Squash support issues. Wow your customers.

Segment – Source

Send valuable customer data

Recharge

Simplify subscription management

Ordergroove

An Effortless Subscription Experience

Formspree

Send form submissions directly to Gladly

Formstack

Brand forms and route them directly to Gladly

Smile.io

Build lasting customer relationships with loyalty info right in Gladly

AWS EventBridge

Design rules and custom workflows for the real-time routing of your data

Fivetran

The automated data movement platform

HighTouch

Sync data from your warehouse to Gladly

Loop

Seamlessly view and resolve customer returns with Gladly’s pre-built Loop integration

Shipped Suite

Streamline the shipment issue resolution process

Siena

Empathic AI customer service that's almost human

SentiSum

Analyze tickets for customer sentiment trends

Key Features

Product Tour Highlights

Make your customers feel known by knowing who they are, what they like, and even the people they care about all within a single view.

Customer Details

Know your customer's name, address, and all the important notes from previous conversations to always keep it personal.

Customer Attributes

Know your customer’s lifetime value, loyalty status, return rate, and more to understand habits and priority.

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Looking for the best Salesforce Service Cloud alternative?

See how Gladly compares.

Large Title Boxes

People at The Center.

Make every customer feel known right from hello

Learn More

Wildly Productive Heroes

Turn your agents in customer service heroes

Learn More

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Link listing

Get Started CX Maturity

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Join Brand 1, Brand 2, Brand 3, and other leading B2C brands that switched to Gladly.

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Gladly in the News

May 11, 2021

Automated or Human, Consumers Demand Smart, Speedy Service

After one year of avoiding physical stores as a result of the pandemic...

April 8, 2021

3 Rewarding Aspects of Entrepreneurship

Joseph Ansanelli shares some of his thoughts on Entrepreneurship.

March 30, 2021

Contact Center Infrastructure: It's Time to Assess Your Tools...

If the coronavirus crisis taught us anything, it’s that contact centers are in greater...

MORE NEWS

Podcast Index Hero

Radically Personal Podcast

In each episode of Radically Personal, Joseph Ansanelli connects with radically personal customer service leaders at the world’s most beloved brands.

FEATURED PODCAST

WAYS TO LISTEN

Podcast Listing

Latest Podcasts

Unleashing AI to Scale Happiness and Loyalty at BARK

36 minute listen

Zenni Optical’s 20/20 Vision for Exceptional Customer Service

34 minute listen

Stellar Service and Resiliency Guide Farmgirl Flowers

35 minute listen

KURU: Creating Anticipatory Customer Service Experiences

30 minute listen

Breeze Airways Merges Tech with Kindness to Transform an Industry

31 minute listen

How Ulta Transforms the Beauty Industry with a Guest-Centric Approach

24 minute listen

1

2

3

Pricing Pods

Hero

$150

per Support Hero/month Billed annually 10 seat minimum

All the capabilities you need, natively built in, to make customer service your business

TALK TO SALES

Features included

• Communicate on all channels, out-of-the-box including voice, email, chat, and social
• Natively built-in voice and IVR

Product Channels

Only used /product/conversation-history/

Meet them everywhere

Give customers the freedom to reach you however they choose and switch channels during any conversation. All natively built by us.

Voice

Scalable, cloud-based voice platform with a programmable IVR

/product/voice-ivr-software/

Self-Service

Empower customers to find the answers they need on their own

/product/customer-self-service/

Ratings Comparison

Zendesk features comparison

You don't have to just take our word for it—see how real users feel about Gladly.

User reviews provided by G2 Crowd

		Zendesk Support Suite
Star Rating
Ease of Use	9.5	8.6
Quality of Support	9.3	8.4
Ease of Setup	9.2	8

Star Rating
Ease of Use	9.5
Quality of Support	9.3
Ease of Setup	9.2

Zendesk Support Suite
Star Rating
Ease of Use	8.6
Quality of Support	8.4
Ease of Setup	8

Review Block

"In less than a month of using Gladly we'd cut our email backlog by 93% and our email response times by 70%—It's all thanks to how simple and efficient Gladly is to use. "

JOANN

See More of our g2 reviews here

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See All Customer Stories

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Single Title

Modern tools your teams will love

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Speaker Panel

Gladly Connect

Keynote Speaker

Speaker Session

Gladly Connect

2022 Agenda

ALL EVENTS

DAY 1

Tue, May 17

DAY 2

Wed, May 22

On-Site Events Virtual Events On-Site and Virtual Events

May 17
9:00 am
CDT

The Future of Customer Service is Radically Personal

keynote

Today, customers expect more personal service. To succeed, companies must focus on loyalty –– creating connection with every great experience, and transforming agents into Service Heroes of your brand. Join Gladly's Chief Executive Officer, Joseph Ansanelli, to learn about the future of radically personal service that puts people at the center of customer experience.

Joseph Ansanelli

CEO, Gladly

May 17
10:05 am
CDT

Reinventing "Heritage of Service" for the 21st Century

keynote

Hear from the brand that is synonymous with providing great service. Jim Gallagher, Vice President, Customer Care & Fraud at Nordstrom, shares how they have evolved with the ever-changing retail landscape and customer expectations to continue to provide legendary service to their customers.

Jim Gallagher

Vice President, Customer Care & Fraud, Nordstrom

May 17
Noon
CDT

Driving Natural Sales - Shifting Away From a Cost Center

keynote

VP of Customer Care and PMO Kate Showalter believes that if you provide great service, sales will naturally come. Learn how the popular retailer evolved its Customer Service department to drive additional revenue from its Customer Care department.

Kate Showalter

Vice President, Customer Care and Strategic PMO, Crate and Barrel

Sponsor Grid

Gladly Connect

Meet retail and e-commerce leaders

Stat Column

STAT 1

75%

faster response times

STAT 2

60%

increase in customer return rate

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Team Members

about page

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Joseph Ansanelli
CEO and Co-Founder

Michael Wolfe
Chief Product Officer and Co-Founder

Dirk Kessler
Engineer Fellow and Co-Founder

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careers page

Hear it from a Gladiator

“There’s always something new on the horizon, which keeps things interesting. Plus, we are still at a size where it’s possible to have as big of an impact as you want to make.”

Sean, Software Engineer

Make the switch to Gladly and get 3 months free.

Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.

Take a Tour of Gladly

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Careers Example

Benefits at Gladly

Invest in your health & wellness

Gladly wants to invest in your being your best self, which is why we offer medical, dental, and vision coverage, a monthly fitness stipend, and an Employee Assistance Program and much more.

Plan your future

At Gladly, we want you to stick around for the long haul. That’s why we care about present and future you by providing a 401k plan, Flexible Spending Accounts, 16 weeks paid parental leave, and infertility and adoption benefits.

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See How Gladly Works

Provide radically personal customer service

Save 40% in software costs

Drive 10% more in contact center generated revenue

Video Section

See the difference

Make your customers feel known by knowing who they are, what they like, and even the people they care about all within a single view. In this video, you'll experience Gladly as an agent, or Hero, as we call them.