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Netomi provides an AI-chatbot that enables enterprises to automate ticket resolution, boost agent productivity and provide a world-class customer experience for brands through email, chat, messaging and voice.

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With the Netomi integration, Gladly connects customers directly to Netomi’s AI chatbot to resolve inquiries from email, chat, messaging and voice. If the customer needs additional help, Netomi will assign the customer to an agent in Gladly. With Netomi in place, agents are freed from repetitive transactional tasks to invest in higher value customer interactions.

How To Get Started?

This integration is currently in the works! If you are interested in learning more about what is coming please reach out and let us know!