< Gladly Integrations

Netomi

Netomi’s AI-powered chatbot and email auto-resolution solution will radically improve your customer experience. Automate up to 74% of tickets while boosting agent productivity dramatically. It is a truly intelligent AI solution that spans email, chat and messaging, providing immediate resolutions on your customers’ channel of choice.

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Netomi’s AI is seamlessly integrated within the Gladly platform. 24 hours a day, seven days a week, common issues are resolved automatically, freeing up agents to work on more complex issues.  And if the AI can’t handle an issue, it is smart enough to seamlessly hand it off to a human agent. Your customers won’t miss a beat and your CSAT scores will soar.

How To Get Started?

This integration is currently being built out-of-the-box in partnership between Gladly and Netomi. If you are interested in learning more about what is coming please reach out and let us know.

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