- The type of information we collect
- How Gladly collects your information, including tracking and cookies
- How Gladly uses your personal information
- How you can correct or update the information Gladly has
- Information Gladly customers collect from the consumers they engage with and store in the Gladly Service
- Who we may share information with
- How we handle Do Not Track requests
- Linked sites and services
- Data security
- Access, changing and managing your information
- Notice of privacy rights to California residents
- Notice of privacy rights to residents of the European Union Area
- How to contact us
1. The type of information we collect
Gladly may collect information that you provide to Gladly in connection with your use of the Service when you:
- Register your account with Gladly as a user of the Service (“Customers”)
- Make changes to your user profile information
- Send email messages, forms, or other information to Gladly or other users using the Service, or
- Install, use or otherwise interact with the Service.
This information may include your first and last name, your address, email address, telephone number, your location, and any additional information you provide to Gladly during the account registration process or via the Service.
Gladly may also collect certain technical information about your use of the Service. This technical information may include technical information about your device(s), browser type and version, geo-location information, computer and connection information, statistics on page views, traffic to and from the Service, ad data, Wi-Fi connection information, internet protocol (“IP”) address, and standard web log information.
Additionally, when expressing an interest in obtaining additional information about the Services or registering to use the Services, we require you to provide us with personal contact information, such as your name, company name, address, phone number, and email address (“Required Information”). Although we use third party service providers to process payments, when purchasing access to the Services, we may require you to provide our payment processing service providers with financial and billing information, such as billing name and address, credit card number, and the number of employees within your company that will be using the Services (“Financial Information”). We may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as “Customer Data.”
2. How Gladly Collects Your Information; Tracking and Cookies
When you register for an account with Gladly, we may ask you to provide us with certain information in order to create your account, and to provide you with our Services. This information is collected by us when you fill out forms that may be provided to you through the Services.
If Cookies are used, they may be used to collect information about you and your use of the Service, such as your browser type, preferences, data relating to content that has been displayed to you or that you have clicked on, and the date and time of your use. Cookies may also be used in order to further features and processes on the Service, provide authentication and security for your transactions using the Service, store your preferences, facilitate relevant advertising, and help us learn more about how users engage with the Service.
We sometimes use service providers to help us provide certain products and services or to integrate other features. These third-party providers may collect information when you view or use them, including information about you and your device or browser. They may do this using Cookies or similar technologies. These third-party providers also may use these technologies to help share information with us, like how you use their website or application. To learn more about the information they collect or receive, review their privacy policies.
3. How Gladly Uses Your Information
Gladly may use your information to:
- Provide access to the Service to communicate with you
- Personalize, customize, measure, and improve Gladly’s products, services, content, and advertising
- Prevent, detect, and investigate potentially prohibited or illegal activities or a breach of the applicable agreement(s) between you and Gladly
- Analyze the accuracy, effectiveness, usability, or popularity of the Service
- Generate and review reports and data about Gladly’s user base and Service usage patterns
- Compile aggregate data for internal and external business purposes
- Resolve disputes and troubleshoot problems; and
- Contact you with information, including promotional, marketing, and advertising information and recommendations that Gladly believes may be of interest to you.
Consistent with applicable laws, including United States CAN-SPAM laws, if you do not wish to receive commercial emails, you may unsubscribe following the instructions on any email. We may still send you administrative notices, however.
4. Correcting and updating your information
Customers may update or change their account information through their account settings accessible using the Customer account page included in the Service. Access to your account page will require your Services username and password. To update your Financial Information or to delete your account information, please email firstname.lastname@example.org. Requests to access, change or delete your information will be addressed within 30 days.
5. Information Gladly Customers collect from their consumers and store within the Gladly Service
6. Who we may share information with
Gladly may disclose the information we collect from you to the following third parties:
Users of the Service; Public Information. When you share information with us via the Service, Gladly may share your information to other users, in accordance with the privacy settings you have chosen for your account or that are applicable to that information. To the extent you share any information to a public audience or via a publically accessible portion of the Service such as an online customer community or forum, that information may be available to anyone who has access to that customer community or forum.
Credit Card Processing Services. When you make a payment to Gladly through our payment page, we may collect credit card information from you in order to properly process your payment. We do not store your credit card information on our servers and no one at Gladly can access your credit card information. All credit card information that you share with us is maintained by a third party payment processing merchant. We use industry standard encryption techniques and methods to protect all information sent to the payment processing merchants servers. Once your information reaches the payment processing merchant it resides on their server that is protected both physical and electronically.
Gladly’s Service Providers. Gladly may share your information with third-party contractors, agents, collaborators, or service providers who provide certain services to Gladly or on Gladly’s behalf, such as operating and supporting the Service.
Companies that Acquire Gladly’s Business or Assets. If Gladly becomes involved in a merger, acquisition, sale of assets, securities offering, bankruptcy, reorganization, or dissolution or if the ownership of all or substantially all of Gladly’s business relating to the Service otherwise changes, Gladly may provide your information to a third party or parties in connection with the applicable transaction.
Gladly’s Affiliates. Gladly may share some or all of your information with Gladly’s parent company, subsidiaries and corporate affiliates, joint ventures or other companies under common control with Gladly.
Switching Service Providers. Gladly may request your information from your previous service provider, which we need to provide our services to you. Alternatively, Gladly may pass on your information to a service provider that you have chosen to replace Gladly.
Aggregate Information. Gladly may share information relating to our visitors and users with affiliated or unaffiliated third parties on an aggregate basis, however this information will not identify you personally.
Legal Requirements. Gladly may share your information with law enforcement, governmental agencies, or authorized third parties, in response to a request relating to a criminal investigation or alleged illegal activity or any other activity that may expose Gladly, you, or any other Gladly user to legal liability, or to protect Gladly’s rights or property, or during emergencies when safety is at risk. Gladly may also share your information in response to court orders, subpoenas, or other legal or regulatory requests, and Gladly may provide access to your information to Gladly’s legal counsel and other consultants in connection with actual or potential litigation.
Your information may also be disclosed to third parties in unforeseeable situations or situations that are not preventable even when commercially reasonably protections are employed, such as in the case that Gladly or if the Service are subject to a hacking or other attack.
7. How we handle “Do Not Track” requests
8. Linked sites and services
Gladly’s website or mobile application may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9. Data security
Gladly takes reasonable measures to protect the information you provide to Gladly or submit through the Service against misuse, loss, theft, unauthorized use, disclosure, or modification. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
10. Accessing, changing and managing your information
Changing or Updating Your Information. You can access or change your personal profile and contact information or delete your account through your Gladly personal settings page. If you choose to delete or deactivate your account, you can no longer retrieve your content or reactivate your account.
11. Notice of privacy rights to California residents
Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, information related to the personal information disclosed by Gladly to third parties for direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing Gladly at email@example.com.
12. Notice of privacy rights to residents of the European Economic Area
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
13. How to contact us