SentiSum and Gladly enables your Hero teams to analyze Customer sentiment in real time and equip Agents with actionable insights to help resolve issues faster.

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SentiSum will analyze Gladly Customer Conversations in real-time to smartly prioritize, route, and report on Conversations based on sentiment, urgency, and contact reason.

Real-time Customer Insights

AI analysis of Gladly Customer Conversations quantifies incoming customer issues, helping to prioritise the right product and CX improvements while alerting support teams to new incidents.

Single Source Of Truth

SentiSum automatically analyzes all Gladly channels, including voice calls, emails, chats and social channels – all accessible in a self-serve dashboard.

Intelligently Prioritize Conversations

Automatically prioritize Conversations based on urgency, risk and sentiment, and reduce first-response time to important tickets.