Delighted provides customer satisfaction survey tools intended to gather customer feedback and put it into the hands of those who can act on it. The company's tool uses net promoter system which is a single question and an open-ended comment box, enabling companies to align customers' needs with business growth, measure the customer voice over time and keep customers happy.Get Started
With the Delighted integration, when customers leave feedback (NPS) within your products via Delighted CSAT, that feedback is automatically posted to the customer’s conversation timeline so your agents have an easy reference to current customer sentiment.
Give Agents Insight
With product feedback available right in the customer conversation timeline, your agents are armed with insights they can use to make a customer’s experience better, or address any previous concerns they expressed.
If a customer review requires agent follow up, a task will be created and assigned to the designated agent in Gladly so you agents can resolve negative reviews within the same workflows as other channel requests.
How To Get Started?
This CSAT and customer feedback software integration is built out-of-the-box in partnership between Gladly and Delighted. To get started, press the “Get Started” button and login to your Delighted account to begin the set-up process.