Author once, publish everywhere
Author answers once and publish across every channel, increasing productivity and better maintaining version control.
Efficient yet personalized responses
Empower your Support Heroes with relevant answers from different brands, business units, or segments to help customers faster.
Maintain your brand voice
Ensure customers see consistent answers to FAQs by pushing answers directly into your Help Center or our Chat Widget from a single source.
Key Features
Leverage a single knowledge base to publish answers across all channels and languages.
Placeholders
Placeholders ensure that the important info is always added before pressing send, like the customer's name and confirmation number.
Auto Replies
Have pre-stocked answers for conversations that can be closed without a human touch, like “No problem, happy to help” when receiving a “Thanks!”
Multi-Language Answers
In a single database create Answers in multiple languages across multiple channels, including self-service.
Localized Answers
Show customers relevant Answers in your public FAQs based on their locality and suspected language preference.
Auto Complete
Auto populate common information, like a heroes name or a customer's email address, to keep heroes efficient.
"New to the game - but killing it! It is very intuitive, and easy to train on. Conversation vs ticket based helps us stay ahead. Not much to dislike!"
See the Knowledge base in Action
Experience the platform as a Gladly support hero
TAKE THE TOUR
