A single knowledge base that scales
Leverage one knowledge base to publish standardized answers across all channels and languages to streamline agent responses and published FAQs.
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Author once, publish everywhere
Author answers once and publish across every channel, increasing productivity and better maintaining version control.
Efficient yet personalized responses
Save your agents time by proactively suggesting standardized answers to popular questions. Configurable for every language and length depending on the channel.
Maintain your brand voice
Ensure customers see consistent answers to FAQs by pushing answers directly into your Help Center or our Chat Widget from a single source.
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Key Features
Leverage a single knowledge base to publish answers across all channels and languages.
Answer Suggestions
Save your heroes time by suggesting pre-stocked answers to popular questions. Configurable for a variety of responses and lengths depending on the channel.
Placeholders
Placeholders ensure that the important info is always added before pressing send, like the customer's name and confirmation number.
Auto Replies
Have pre-stocked answers for conversations that can be closed without a human touch, like “No problem, happy to help” when receiving a “Thanks!”
Multi-Language Answers
In a single database create Answers in multiple languages across multiple channels, including self-service.
Localized Answers
Show customers relevant Answers in your public FAQs based on their locality and suspected language preference.
Auto Complete
Auto populate common information, like a heroes name or a customer's email address, to keep heroes efficient.
See the Knowledge base in Action
