Author once, publish everywhere

Author answers once and publish across every channel, increasing productivity and better maintaining version control.

Efficient yet personalized responses

Empower your Support Heroes with relevant answers from different brands, business units, or segments to help customers faster.

Maintain your brand voice

Ensure customers see consistent answers to FAQs by pushing answers directly into your Help Center or our Chat Widget from a single source.

Key Features

Leverage a single knowledge base to publish answers across all channels and languages.

Placeholders

Placeholders ensure that the important info is always added before pressing send, like the customer's name and confirmation number.

Auto Replies

Have pre-stocked answers for conversations that can be closed without a human touch, like “No problem, happy to help” when receiving a “Thanks!”

Multi-Language Answers

In a single database create Answers in multiple languages across multiple channels, including self-service.

Localized Answers

Show customers relevant Answers in your public FAQs based on their locality and suspected language preference.

Auto Complete

Auto populate common information, like a heroes name or a customer's email address, to keep heroes efficient.

See What Our Customers Have To Say

"New to the game - but killing it! It is very intuitive, and easy to train on. Conversation vs ticket based helps us stay ahead. Not much to dislike!"

Administrator in Retail

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