How people communicate has changed forever
We now shop in a
More brands, growing competition, rising customer acquisition costs.
Consumers expect human conversations with brands, independent of channels.
Bad service loses customers for life.
You can't connect with customers using tickets
Move from the transaction era to the loyalty era.
Treat customers like humans to build lifelong loyalty
Understand who your customer is. Match them to the right customer service hero. Ditch the tickets.Learn More
Meet customers where they want
Have one lifelong conversation, free of channels. Gladly looks, feels, and works as one stream with everything built-in, including voice.Learn More
Make agents your brand heroes
No time wasted on channel switching. No missed conversation history. All the customer context to take swift action.Learn More
Self-service that knows you
Chat, IVR, and FAQs. Personalized with your order info. Built into the single lifelong conversation.Learn More
Gladly customers who make customer service their business
What visionary CX leaders from the world's most loved brands are saying.
Read more customer stories
We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly.
With Gladly, our agents are helping customers across channels from a single view that makes their work easier.
Onboarding new agents is a lot quicker. It used to take weeks with our previous platforms—now it takes just days, and most of that time is really spent training them on internal processes, not on how to use Gladly.
Gladly has been a game changer, not just for our customers but our agents too.
Agents become heroes, customers become loyal
Customer service heroes rated Gladly the #1 easiest-to-use help desk platform on G2 Crowd. CX leaders rated us #1 for producing best business results in the contact center category.