Gladly Products
With our complete customer service solution, agents become brand heroes and customers become loyal.
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Gladly Hero
Our ticket-free, people-centered platform for delivering personalized agent-assisted customer service.
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Gladly Hero AI
Our suite of AI-powered tools that boost agent productivity, including Hero AI Authoring, Hero AI Summaries, Hero AI Replies, and more.
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Gladly Sidekick
Our AI and automation platform that enables personalized self-service, designed to work hand-in-hand with Gladly Hero.
Do more with Gladly
Discover how we make your customer service stand out.
Put people
at the center
Because all communication is tied to a customer — not a case or ticket number — every conversation starts with a real-time understanding of who the customer is.
Help customers
help themselves
Customers receive concierge assistance around the clock with personalized self-service powered by AI and guided by your company’s brand policies and processes.
Turn agents into
brand heroes
Radically simple UI and powerful AI capabilities free agents from menial tasks, boosting productivity and enabling deep customer relationships that create lifelong loyalty.
Unify every
customer conversation
From voice to email to SMS to self-service, every customer contact — regardless of channel — is unified in a single conversation view, so work is centralized and silos disappear.
Supporting your growth at every step
We’re here to partner with you and help you achieve your biggest CX goals.
01 Onboard with ease
Starting any journey can be daunting — but not with Gladly. Our support team will have you up and running fast.
02 Measure your progress
Keeping track of progress is essential for growth — our advanced analytics and performance tools give you real-time insights to make data-driven decisions.
03 Enjoy the success
Reaching your CX goals is a reason to celebrate, but our partnership doesn’t end there. We’ll continue to innovate and fine-tune so your organization is future-proof.
Gladly makes a lot of ‘cents’
Our complete customer service solution is proven to save time and money for our customers.
Reduce Tech Costs
Consolidate multiple software platforms into our single, cost-effective platform with all channels — Voice, SMS, Chat, Email, Self-Service, Knowledge-Base, and more — natively built-in.
Reduce Inbound Volume
Eliminate duplicate tickets, optimize channel mix, and enable efficient, conclusive customer self-service experiences with our ticket-free, AI-powered solutions.
Improve Agent Efficiency
Reduce average handle time and save on labor costs with powerful and easy-to-use AI tools designed to supercharge agent productivity and aid team collaboration.
Improve Hero Happiness
Empower your agents and deepen their engagement with our intuitive platform design and suite of helpful tools, leading to higher employee retention, improved efficiency, and quick onboarding.
Drive Revenue Growth
Boost customer retention, drive sustained loyalty through memberships and higher subscription tiers, and identify valuable cross-sell and upsell opportunities.
Built to work the way you do
Gladly integrates with leading ecommerce platforms and apps to maximize your customer service software experience and help your team achieve more.
See Our Integrations
Don’t just take it from us
See what visionary CX leaders from the world's best brands are saying.
See Customer Stories
We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly.
With Gladly, our agents are helping customers across channels from a single view that makes their work easier.
Onboarding new agents is a lot quicker. It used to take weeks with our previous platforms—now it takes just days, and most of that time is really spent training them on internal processes, not on how to use Gladly.
Gladly has been a game changer, not just for our customers but our agents too.
Gladly has been a stellar collaboration partner and their dedication to our Chubbies' success has helped our customer experience become so much more rounded than it has been in the past.
Ready to unlock the power of customer service?
See Gladly in action to learn how we can transform your experience and drive loyalty at scale.
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