Everything fits great! Can you email me when the shorts are in stock?
Love this jacket you recommended. Can you send one to my sister by Friday?
Great news on the upgrade. Please text the confirmation # and directions.
Consumers have changed. And we’re here to help.
21st century consumers expect the brands they love to recognize them and communicate over their preferred channel—no matter if they are texting, tweeting, or calling.
Your agents are doing the best they can, but with tools designed decades ago as case management tools they simply can’t keep pace with modern communications.
Agents need a modern platform that empowers them to build customer loyalty and trust.
It’s about people.
Customer service is about people talking to people. Because who wants to be treated like a case number? With Gladly, your customer immediately feels recognized and valued.
Designed for a lifetime of conversations.
Gladly is channel agnostic, so agents and customers can converse seamlessly across voice, email, SMS, chat and social media. Agents see the entire lifetime of customer conversations, across all channels, in one place. So they can simply pick up the conversation right where it left off.
We’ve designed an incredibly easy-to-use interface inspired by the modern messaging applications your agents already know and love. That means they can get trained in minutes, communicate with a customer over any channel, and collaborate with co-workers to solve customer problems.
We understand the complexities of running an efficient contact center. And enable all the routing and queuing you need to get the customer to the right agent at the right time. Gladly makes managing big teams as simple as sending a text message.