Customer service for the loyalty economy

The world’s most loved brands use Gladly to make
lifelong loyal customers.

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Brands you love on Gladly. Helping customers without tickets.

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How people communicate has changed forever


We now shop in a digital-first world.


More brands, growing competition, rising customer acquisition costs.


Consumers expect human 
conversations with brands, 
independent of channels.


Bad service loses customers for life.

You can't connect with customers using tickets

Move from the transaction era to the loyalty era.

Treat customers like humans to build lifelong loyalty

Be people-centered

Understand who your customer is. Match them to the right customer service hero. Ditch the tickets.

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Meet customers where they want

Have one lifelong conversation, free of channels. Gladly looks, feels, and works as one stream with everything built-in, including voice.

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Make agents your brand heroes

No time wasted on channel switching. No missed conversation history. All the customer context to take swift action.

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Self-service that knows you

Chat, IVR, and FAQs. Personalized 
with your order info. Built into the 
single lifelong conversation.

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Gladly customers who make customer service their business

What visionary CX leaders from the world's most loved brands are saying.

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Agents become heroes, customers become loyal

Customer service heroes rated Gladly the #1 easiest-to-use help desk platform on G2 Crowd. CX leaders rated us #1 for producing best business results in the contact center category.

See Gladly in action

See Gladly in action

Turn your customer service into a loyalty engine.

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