5-Star Service Never Sleeps
In today’s connected world, customers expect around-the-clock service to address their needs and concerns — anytime, anywhere.
Economic challenges force customer service teams to do more with less.
Customers expect brands to deliver concierge-level experiences.
AI and automation have transformed how we create, communicate, and transact with customers.
From Legacy to Loyalty
Say goodbye to ticket-based transactions and hello to the loyalty era — where lifelong customer relationships are built at scale.
Treat customers like humans to build lifelong loyalty
Your customer service is more than a department — it's a VIP experience. Customers feel known, valued, and cared for. Start providing exceptional service without the constraints of a large workforce.
It starts with people
Every conversation starts with a real time understanding of who each customer is. When you understand customers on a deeper level, AI helps deliver highly personalized experiences and match customers with the right information, action, or the best Hero — all in real-time.Learn More
Help customers help themselves
Provide accurate and personalized self-service around the clock, unlocking everything you know about each customer. Gladly lets you control the conversation with personalized responses using generative AI guided by your company’s policies and integrations.Learn More
Turn agents into superheroes
Gladly AI summarizes past conversations and suggests real-time guidance so agents can take swift action. No time wasted on channel switching. No missed conversation history. Agents focus only on creating lasting connections that elevate your brand above the rest.Learn More
Unified in a single, lifelong conversation
Gladly looks, feels, and works as one conversation stream with everything built-in, including voice. Every AI- and human-led customer interaction, regardless of channel, is one lifelong conversation. No more silos or repeat explanations. Your team knows the full story for every customer.Learn More
Brands using Gladly to scale their service
Read what visionary CX leaders from the world's most-loved brands are saying about Gladly.
See Customer Success Stories
We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly.
With Gladly, our agents are helping customers across channels from a single view that makes their work easier.
Onboarding new agents is a lot quicker. It used to take weeks with our previous platforms—now it takes just days, and most of that time is really spent training them on internal processes, not on how to use Gladly.
Gladly has been a game changer, not just for our customers but our agents too.
Agents become heroes, customers become loyal
Join the ranks of customer service heroes with Gladly. Rated #1 for producing the best business results in the contact center category and #1 easiest-to-use Help Desk Platform on G2.