Customer service is at its best when it’s a conversation.

See how Gladly helps JetBlue deliver a modern customer experience.

It's about people.

Strike up a conversation on any channel. Agents and customers can converse seamlessly on a platform with people at the center, not tickets or cases.

See the Product

“I want to be treated like a case number, not a person.”

- Said no one, ever.

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Download the 2018 Customer Service Expectations Report

“This is game changing.”

Frankie Littleford, VP Customer Support at JetBlue — The Verge

“Unlike other incumbent customer service platforms, Gladly shows agents a single view of the communications between a company and a customer.”

— CNBC

“We’re reinventing customer service with the idea of people at the center, not tickets or cases.”

Joseph Ansanelli, CEO of Gladly — Bloomberg

“When something has gone wrong you hate retelling your story. Gladly brings it all together.”

Frankie Littleford, VP Customer Support at JetBlue — CNN

“One of the 38 enterprise startups that is predicted to take the industry by storm in 2017”

— Business Insider

“This is game changing.”

Frankie Littleford, VP Customer Support at JetBlue — The Verge

“Unlike other incumbent customer service platforms, Gladly shows agents a single view of the communications between a company and a customer.”

— CNBC

“We’re reinventing customer service with the idea of people at the center, not tickets or cases.”

Joseph Ansanelli, CEO of Gladly — Bloomberg

“When something has gone wrong you hate retelling your story. Gladly brings it all together.”

Frankie Littleford, VP Customer Support at JetBlue — CNN

“One of the 38 enterprise startups that is predicted to take the industry by storm in 2017”

— Business Insider

Designed for a lifetime of conversations.

Gladly enables businesses to create personalized experiences. Whether you are a retail, hospitality, travel or financial services company, Gladly has a solution to help you build stronger connections with your customers.

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Susan, 3:13 PM

I ordered this necklace but still haven’t received it. Can you email me the status?

Agent Tony @ Retailer, 3:15 PM

So sorry for the delay Susan! It is on its way and will get to you by Monday.

Susan, 4:00 PM

Thank you so much for the quick response. I’d like to place a new order for earrings too.

Sean, 8:07 AM

I’m checking into your hotel tomorrow. I need a crib for my little one. Can you call me to confirm?

Chloe Agent @ Hotel, 8:08 AM

Hi Sean, I have added a crib to your reservation and you are all set. Enjoy your stay with your family!

Sean, 8:30 AM

Awesome service at lightning ⚡️ fast speed. Thanks for getting us all set up Chloe @ Hotel!

Austen, 12:03 AM

I can’t leave paradise. Can you text me my flight options to leave on Tuesday instead of Sunday?

Agent Christina @ Airline, 3:00 AM

Hi Austen, I totally understand ?. Here are your options for Tuesday: 8:35 AM, 3:35 PM, 11:50 PM. (I recommend the last flight to soak up the sun as much as possible!)

Austen, 6:00 AM

Thanks for texting me the options. I’ll book the 11:50 PM as you recommended. You know me so well.

Kristen, 5:45 PM

I’m at my favorite boutique and my card just got declined, help!

Greg Agent @ Bank, 5:46 PM

Kristen, don’t worry I am on it. I’ll investigate and give you a quick call to clear things up.

Kristen, 6:00 PM

Thanks for calling me. Glad I was able to clarify all those charges - they’re just me taking advantage of the big sales!