Deliver personalized customer experiences at scale
Gladly helps top brands build lifelong relationships that drive loyalty and long-term revenue.
“Before, when we helped a customer, they'd get a generic message that said: "Your ticket has been resolved". Now, we're no longer treating customers like tickets, or having, transactional, interactions with customers. With Gladly, Godiva agents are empowered to treat customers like people.”
It's about people.
Strike up a conversation on any channel. Agents and customers can converse seamlessly on a platform with people at the center, not tickets or cases.
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“This is game changing.”
Frankie Littleford, VP Customer Support at JetBlue — The Verge
“The way we sped up service to our customers was to give them more choice in channels.”
Charlie Cole, Chief Digital Officer at TUMI, Samsonite — Forbes
“Unlike incumbent customer service platforms, Gladly shows agents a single view of the communications between a company and a customer.”
— CNBC
“Gladly makes you a person rather than a number.”
Bonny Simi, President of JetBlue Technology Ventures — Inc. Magazine
“Any communications you have with a company all gets put in a single place.”
Joseph Ansanelli, CEO + Co-Founder of Gladly — TODAY Show
“When something has gone wrong you hate retelling your story. Gladly brings it all together.”
Frankie Littleford, VP Customer Support at JetBlue — CNN
Designed for a lifetime of conversations.
Gladly enables businesses to create personalized experiences. Whether you are a retail, hospitality, travel or financial services company, Gladly has a solution to help you build stronger connections with your customers.
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Susan, 3:13 PM
I ordered this necklace but still haven’t received it. Can you email me the status?
Agent Tony @ Retailer, 3:15 PM
So sorry for the delay Susan! It is on its way and will get to you by Monday.
Susan, 4:00 PM
Thank you so much for the quick response. I’d like to place a new order for earrings too.
Sean, 8:07 AM
I’m checking into your hotel tomorrow. I need a crib for my little one. Can you call me to confirm?
Chloe Agent @ Hotel, 8:08 AM
Hi Sean, I have added a crib to your reservation and you are all set. Enjoy your stay with your family!
Sean, 8:30 AM
Awesome service at lightning ⚡️ fast speed. Thanks for getting us all set up Chloe @ Hotel!
Austen, 12:03 AM
I can’t leave paradise. Can you text me my flight options to leave on Tuesday instead of Sunday?
Agent Christina @ Airline, 3:00 AM
Hi Austen, I totally understand ?. Here are your options for Tuesday: 8:35 AM, 3:35 PM, 11:50 PM. (I recommend the last flight to soak up the sun as much as possible!)
Austen, 6:00 AM
Thanks for texting me the options. I’ll book the 11:50 PM as you recommended. You know me so well.
Kristen, 5:45 PM
I’m at my favorite boutique and my card just got declined, help!
Greg Agent @ Bank, 5:46 PM
Kristen, don’t worry I am on it. I’ll investigate and give you a quick call to clear things up.
Kristen, 6:00 PM
Thanks for calling me. Glad I was able to clarify all those charges - they’re just me taking advantage of the big sales!
Designed for a lifetime of conversations.
Gladly enables businesses to create personalized experiences. Whether you are a retail, hospitality, travel or financial services company, Gladly has a solution to help you build stronger connections with your customers.
Learn More
Susan, 3:13 PM
I ordered this necklace but still haven’t received it. Can you email me the status?
Agent Tony @ Retailer, 3:15 PM
So sorry for the delay Susan! It is on its way and will get to you by Monday.
Susan, 4:00 PM
Thank you so much for the quick response. I’d like to place a new order for earrings too.
Sean, 8:07 AM
I’m checking into your hotel tomorrow. I need a crib for my little one. Can you call me to confirm?
Chloe Agent @ Hotel, 8:08 AM
Hi Sean, I have added a crib to your reservation and you are all set. Enjoy your stay with your family!
Sean, 8:30 AM
Awesome service at lightning ⚡️ fast speed. Thanks for getting us all set up Chloe @ Hotel!
Austen, 12:03 AM
I can’t leave paradise. Can you text me my flight options to leave on Tuesday instead of Sunday?
Agent Christina @ Airline, 3:00 AM
Hi Austen, I totally understand ?. Here are your options for Tuesday: 8:35 AM, 3:35 PM, 11:50 PM. (I recommend the last flight to soak up the sun as much as possible!)
Austen, 6:00 AM
Thanks for texting me the options. I’ll book the 11:50 PM as you recommended. You know me so well.
Kristen, 5:45 PM
I’m at my favorite boutique and my card just got declined, help!
Greg Agent @ Bank, 5:46 PM
Kristen, don’t worry I am on it. I’ll investigate and give you a quick call to clear things up.
Kristen, 6:00 PM
Thanks for calling me. Glad I was able to clarify all those charges - they’re just me taking advantage of the big sales!
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