One Montgomery Tower 1 Montgomery St, Suite 900 San Francisco, CA 94104

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Customer service is at its best when it’s a conversation.

See how Gladly helps JetBlue deliver a modern customer experience.
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It's about people.
Strike up a conversation on any channel. Agents and customers can converse seamlessly on a platform with people at the center, not tickets or cases.
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“I want to be treated like a case number, not a person.”
- Said no one, ever.
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“This is game changing.”
Frankie Littleford, VP Customer Support at JetBlue — The Verge
“Unlike other incumbent customer service platforms, Gladly shows agents a single view of the communications between a company and a customer.”
— CNBC
“We’re reinventing customer service with the idea of people at the center, not tickets or cases.”
Joseph Ansanelli, CEO of Gladly — Bloomberg
“When something has gone wrong you hate retelling your story. Gladly brings it all together.”
Frankie Littleford, VP Customer Support at JetBlue — CNN
“One of the 38 enterprise startups that is predicted to take the industry by storm in 2017”
— Business Insider
“This is game changing.”
Frankie Littleford, VP Customer Support at JetBlue — The Verge
“Unlike other incumbent customer service platforms, Gladly shows agents a single view of the communications between a company and a customer.”
— CNBC
“We’re reinventing customer service with the idea of people at the center, not tickets or cases.”
Joseph Ansanelli, CEO of Gladly — Bloomberg
“When something has gone wrong you hate retelling your story. Gladly brings it all together.”
Frankie Littleford, VP Customer Support at JetBlue — CNN
“One of the 38 enterprise startups that is predicted to take the industry by storm in 2017”
— Business Insider
Designed for a lifetime of conversations.
Gladly enables businesses to create personalized experiences. Whether you are a retail, hospitality, travel or financial services company, Gladly has a solution to help you build stronger connections with your customers.
Retail
Hospitality
Travel
Financial Services
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Susan, 3:13 PM
I ordered this necklace but still haven’t received it. Can you email me the status?
Agent Tony @ Retailer, 3:15 PM
So sorry for the delay Susan! It is on its way and will get to you by Monday.
Susan, 4:00 PM
Thank you so much for the quick response. I’d like to place a new order for earrings too.
Sean, 8:07 AM
I’m checking into your hotel tomorrow. I need a crib for my little one. Can you call me to confirm?
Chloe Agent @ Hotel, 8:08 AM
Hi Sean, I have added a crib to your reservation and you are all set. Enjoy your stay with your family!
Sean, 8:30 AM
Awesome service at lightning ⚡️ fast speed. Thanks for getting us all set up Chloe @ Hotel!
Austen, 12:03 AM
I can’t leave paradise. Can you text me my flight options to leave on Tuesday instead of Sunday?
Agent Christina @ Airline, 3:00 AM
Hi Austen, I totally understand ?. Here are your options for Tuesday: 8:35 AM, 3:35 PM, 11:50 PM. (I recommend the last flight to soak up the sun as much as possible!)
Austen, 6:00 AM
Thanks for texting me the options. I’ll book the 11:50 PM as you recommended. You know me so well.
Kristen, 5:45 PM
I’m at my favorite boutique and my card just got declined, help!
Greg Agent @ Bank, 5:46 PM
Kristen, don’t worry I am on it. I’ll investigate and give you a quick call to clear things up.
Kristen, 6:00 PM
Thanks for calling me. Glad I was able to clarify all those charges - they’re just me taking advantage of the big sales!
Designed for a lifetime of conversations.
Gladly enables businesses to create personalized experiences. Whether you are a retail, hospitality, travel or financial services company, Gladly has a solution to help you build stronger connections with your customers.
Learn More
image
Susan, 3:13 PM
I ordered this necklace but still haven’t received it. Can you email me the status?
Agent Tony @ Retailer, 3:15 PM
So sorry for the delay Susan! It is on its way and will get to you by Monday.
Susan, 4:00 PM
Thank you so much for the quick response. I’d like to place a new order for earrings too.
image
Sean, 8:07 AM
I’m checking into your hotel tomorrow. I need a crib for my little one. Can you call me to confirm?
Chloe Agent @ Hotel, 8:08 AM
Hi Sean, I have added a crib to your reservation and you are all set. Enjoy your stay with your family!
Sean, 8:30 AM
Awesome service at lightning ⚡️ fast speed. Thanks for getting us all set up Chloe @ Hotel!
image
Austen, 12:03 AM
I can’t leave paradise. Can you text me my flight options to leave on Tuesday instead of Sunday?
Agent Christina @ Airline, 3:00 AM
Hi Austen, I totally understand ?. Here are your options for Tuesday: 8:35 AM, 3:35 PM, 11:50 PM. (I recommend the last flight to soak up the sun as much as possible!)
Austen, 6:00 AM
Thanks for texting me the options. I’ll book the 11:50 PM as you recommended. You know me so well.
image
Kristen, 5:45 PM
I’m at my favorite boutique and my card just got declined, help!
Greg Agent @ Bank, 5:46 PM
Kristen, don’t worry I am on it. I’ll investigate and give you a quick call to clear things up.
Kristen, 6:00 PM
Thanks for calling me. Glad I was able to clarify all those charges - they’re just me taking advantage of the big sales!
Retail
Hospitality
Travel
Financial Services
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