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What makes us unique
It starts with people
Help customers help themselves
Turn agents into heroes
Unified in a single conversation
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Radically Personal Podcast
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Writing the Modern Customer Service Platform RFP
Find the best platform for you, your business, and your customers.
Radically Personal and BARK
Unleashing AI to Scale Customer Service Happiness
CX Hero Resources
Driving Customer Loyalty With the Metrics That Matter
Learn how to measure and optimize key CX metrics for long-term loyalty.
Gladly is the only customer service software that combines the strengths of AI and human agents to prioritize helping customers, not solving tickets. Learn how this radically personal approach saves costs, boosts revenue, and builds loyalty for your business.
With our complete customer service solution, agents become brand heroes and customers become loyal.
Our ticket-free, people-centered platform for delivering personalized agent-assisted customer service.
Our suite of AI-powered tools that boost agent productivity, including Hero AI Authoring, Hero AI Summaries, Hero AI Replies, and more.
Our AI and automation platform that enables personalized self-service, designed to work hand-in-hand with Gladly Hero.
Discover how we make your customer service stand out.
Because all communication is tied to a customer — not a case or ticket number — every conversation starts with a real-time understanding of who the customer is.
Customers receive concierge assistance around the clock with personalized self-service powered by AI and guided by your company’s brand policies and processes.
Radically simple UI and powerful AI capabilities free agents from menial tasks, boosting productivity and enabling deep customer relationships that create lifelong loyalty.
From voice to email to SMS to self-service, every customer contact — regardless of channel — is unified in a single conversation view, so work is centralized and silos disappear.
We’re here to partner with you and help you achieve your biggest CX goals.
Starting any journey can be daunting — but not with Gladly. Our support team will have you up and running fast.
Keeping track of progress is essential for growth — our advanced analytics and performance tools give you real-time insights to make data-driven decisions.
Reaching your CX goals is a reason to celebrate, but our partnership doesn’t end there. We’ll continue to innovate and fine-tune so your organization is future-proof.
Our complete customer service solution is proven to save time and money for our customers.
Consolidate multiple software platforms into our
single, cost-effective platform
with all channels — Voice, SMS, Chat,
Email, Self-Service, Knowledge-Base,
and more — natively built-in.
Eliminate duplicate tickets, optimize channel mix, and enable efficient, conclusive customer self-service experiences with our ticket-free, AI-powered solutions.
Reduce average handle time and save on labor costs with powerful and easy-to-use AI tools designed to supercharge agent productivity and aid team collaboration.
Empower your agents and deepen their engagement with our intuitive platform design and suite of helpful tools, leading to higher employee retention, improved efficiency, and quick onboarding.
Boost customer retention, drive sustained loyalty through memberships and higher subscription tiers, and identify valuable cross-sell and upsell opportunities.
Gladly integrates with leading ecommerce platforms and apps to maximize your customer service software experience and help your team achieve more.
See Our Integrations
See what visionary CX leaders from the world's best brands are saying.
See Customer Stories
Jim GallagherVP Customer Care, Nordstrom
Kate ShowalterVice President, Customer Care, Crate & Barrel
Ruth JonesCustomer Care Manager, JOANN
Bryan RiterDirector of Customer Care, Deckers
Rachel BlackCustomer Experience Manager, Chubbies
See Gladly in action to learn how we can transform your experience and drive loyalty at scale.
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