Sometimes we do our best thinking between the lines.

Graduate to Gladly

Unlocking the True Power of Your Service Heroes

45 Ecommerce Stats for Accelerated Digital Transformation

The stats you need to know to grow your business in 2021

Service Is The New Storefront

When we say “service is the new storefront” we mean it quite literally.

2021 Customer Expectations Report

What Customers Expect from a Modern Online Shopping Experience

Vision 2021: A Trends Report by Future Commerce

10 Trends that will Shape the Future of Commerce.

45 Ecommerce Stats for Accelerated Digital Transformation

45 Ecommerce stats you need to know to grow your business in 2021.

The New DIY: Retail Opportunity in the Passion Economy

Create generational customer loyalty for your retail brand today.

2020 CX Efficiency Trends Report

Find out what's driving, and impeding, efficiency in your contact center today.

State of the Contact Center

See how your contact center compares to your peers. Don't miss out on our latest report.

The Retail Rebirth: Driving More Revenue in the Retail Economy

Discover what's on the horizon for the next retail revolution.

2020 Customer Expectations Report: Travel and Hospitality

What customers expect from the Travel & Hospitality industry.

2020 Customer Expectations Report: Experiences That Drive Revenue

Turn your contact center from a cost center into a revenue and loyalty generator.

2020 Customer Expectations Report: Fast and Personal Service

Customers expectations for fast and personal service. And how to deliver both.

2020 Customer Expectations Report: Channel Use & Preferences

Consumers expect you to talk with them wherever they are.

Streamlining Your Contact Center

See how a retail brand gained over 30% in savings by consolidating their platforms.

From Tickets to Customers

See how JOANN sliced their backlog by 95% in just one month—and without adding headcount.

Empower your agents to sell

See how a retail brand turned their agents into revenue generators with Gladly.

2020 Customer Expectations Report

Get the latest trends and insights from customers about customer service.

25 Customer Service Benchmarks You Need to Grow Your Business

See where you stand with your customers with these 25 customer experience benchmarks

Handbooks and Guides

Customer Service Software Migration Checklist

Use this before you make a move.

Unlocking customer loyalty through natural conversation

Discover what's missing from customer service conversations to foster customer loyalty.

handbooks

Using Instagram to Drive Revenue Alongside a Great Support Experience

Learn how a channel-independent social support commerce strategy can generate huge returns

Shopify Plus and Gladly

Unleash the True Power of Your Service Heroes

The Essential Direct-to-Consumer Customer Service Personalization

5 ways to get personal with your customers to drive more revenue.

5 Tips to Avoid the Customer Service Holiday Hangover

5 tips to avoid some of the biggest challenges this holiday season.

4 Steps to Unwrapping an Online Experience that Rivals In-Store

Create a memorable online experience for your customers this holiday season

10 Ways to Provide a Modern IVR Experience

Provide a modern IVR experience that delights your customers.

2020 Checklist: 12 Requirements for Radically Personal Service

Discover if your service platform is up to the task with this checklist and quiz.

handbooks

Writing The Modern Customer Support Platform RFP

Say goodbye to legacy. See what you need from your platform to satisfy today’s customer.

Customer Service Guide to Revenue Generation

Turn your customer service department from a cost center into a revenue generator.

People Versus Tickets

Learn why you should be moving to a people-centered approach to customer service

Things You Can Do Right Now to Reduce High Call Volume

Learn how you can reduce high call volumes

12 Must-Haves for Your Remote Customer Service Team

Learn how you can build a remote customer service team today.

15 Steps to Delivering Radically Personal Customer Service

Make every customer feel like 1 in a million. Use these 15 ideas to deliver radically pers

handbooks

Leverage The Power of AI For Happier Customers

Customers today want quick answers. With AI, you can deliver on that speed, without delay.