Customer Expectations Report Understand what customers want when it comes to service. GET THE REPORT

Sometimes we do our best thinking between the lines.

There’s nothing quite like a good read—so we’ve wrapped up our favorite insights and discoveries into essential resources for customer service visionaries.

X
Featured Spotlight
Featured Spotlight

2021 Customer Expectations Report

From consumer expectations to current digital and ecommerce trends, discover new data to help you make customers feel more connected to your online brand.

Get the Report

Reports and Benchmarks

reports

Vision 2021: A Trends Report by Future Commerce

10 Trends that will Shape the Future of Commerce.

Download Now
reports

45 Ecommerce Stats for Accelerated Digital Transformation

45 Ecommerce stats you need to know to grow your business in 2021.

Download Now
reports

The New DIY: Retail Opportunity in the Passion Economy

Create generational customer loyalty for your retail brand today.

Download Now
reports

2020 CX Efficiency Trends Report

Find out what's driving, and impeding, efficiency in your contact center today.

Download Now
reports

State of the Contact Center

See how your contact center compares to your peers. Don't miss out on our latest report.

Download Now
reports

The Retail Rebirth: Driving More Revenue in the Retail Economy

Discover what's on the horizon for the next retail revolution.

Download Now
reports

2020 Customer Expectations Report: Travel and Hospitality

What customers expect from the Travel & Hospitality industry.

Download Now
reports

2020 Customer Expectations Report: Experiences That Drive Revenue

Turn your contact center from a cost center into a revenue and loyalty generator.

Download Now
reports

2020 Customer Expectations Report: Fast and Personal Service

Customers expectations for fast and personal service. And how to deliver both.

Download Now
reports

2020 Customer Expectations Report: Channel Use & Preferences

Consumers expect you to talk with them wherever they are.

Download Now
reports

Streamlining Your Contact Center

See how a retail brand gained over 30% in savings by consolidating their platforms.

Download Now
reports

From Tickets to Customers

See how JOANN sliced their backlog by 95% in just one month—and without adding headcount.

Download Now
reports

Empower your agents to sell

See how a retail brand turned their agents into revenue generators with Gladly.

Download Now
reports

2020 Customer Expectations Report

Get the latest trends and insights from customers about customer service.

Download Now
reports

2020 Vision Report

Featuring original research from Future Commerce, Vision 2020: The State of Retail.

Download Now
reports

25 Customer Service Benchmarks You Need to Grow Your Business

See where you stand with your customers with these 25 customer experience benchmarks

Download Now
Show More

Handbooks and Guides

guides

The Essential Direct-to-Consumer Customer Service Personalization

5 ways to get personal with your customers to drive more revenue.

Download Now
guides

5 Tips to Avoid the Customer Service Holiday Hangover

5 tips to avoid some of the biggest challenges this holiday season.

Download Now
guides

4 Steps to Unwrapping an Online Experience that Rivals In-Store

Create a memorable online experience for your customers this holiday season

Download Now
guides

10 Ways to Provide a Modern IVR Experience

Provide a modern IVR experience that delights your customers.

Download Now
guides

2020 Checklist: 12 Requirements for Radically Personal Service

Discover if your service platform is up to the task with this checklist and quiz.

Download Now
handbooks

Writing The Modern Customer Support Platform RFP

Say goodbye to legacy. See what you need from your platform to satisfy today’s customer.

Download Now
guides

Customer Service Guide to Revenue Generation

Turn your customer service department from a cost center into a revenue generator.

Download Now
guides

People Versus Tickets

Learn why you should be moving to a people-centered approach to customer service

Download Now
guides

Things You Can Do Right Now to Reduce High Call Volume

Learn how you can reduce high call volumes

Download Now
guides

12 Must-Haves for Your Remote Customer Service Team

Learn how you can build a remote customer service team today.

Download Now
guides

15 Steps to Delivering Radically Personal Customer Service

Make every customer feel like 1 in a million. Use these 15 ideas to deliver radically pers

Download Now
handbooks

Leverage The Power of AI For Happier Customers

Customers today want quick answers. With AI, you can deliver on that speed, without delay.

Download Now
Show More
Subscribe to the Radically Personal Blog
Subscribe
Let's get you a personalized quote.
Customer Service is at its best when its a conversation. Start one today.
Sign up for tips, strategies, and information for modern customer service and support teams.
Partner With Gladly
Customer service is at its best when it's a conversation. Start one today.
Sometimes the best things in life are free. Like this assessment.
Customer service is at its best when it's a conversation. Start one today.