Make every customer feel known

Knowing who a customer is, what they like, and even the people they care about within the first 5 seconds of a conversation. Now that’s radically personal.

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Know who they are

All the information about a customer is available in a single view, including their lifetime value, partner’s name, and even their personal preferences.

Have all the context

Heroes are armed with all the context so customers don't need to remember the things you should already know—like their order number or details of their last purchase.

Make it your own

Centralize customer information that is unique to your business across all of your siloed systems of customer data.

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Key Features

Make customers feel known by knowing who they are, what they like, and even the people they care about all within a single view.

Customer Details

Know the customer name, address, and all the important notes from previous conversations to always keep it personal.

Customer Attributes

Know the customer’s lifetime value, loyalty status, return rate and more to understand habits and priority.

Preferences

Know what the customer likes and doesn’t like based on their order history. From their favorite color to their room preferences.

Relationships

Know the people your customers care most about, like a spouse or a child, to make changes to group reservations and returns for gifts bought by others easy.

Purchase History

Know a customers purchase history like flights, trips, returns, etc. to have a quick references to their last orders or understand what their next reservation looks like.

Flexible Integrations

Out-of-the-box integrations and flexible APIs that make pulling customer information from multiple systems a breeze.

Task Reminders

Keep track of the important things that need to get done like an upcoming birthday or an update on a delivery status.

Customer service is at its best when it’s a conversation.

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Seeing Is Believing

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Customer service is at its best when it's a conversation. Start one today.

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Customer Service is at its best when its a conversation. Start one today.