See rich customer details
All the details about a customer is available in a single view, including their lifetime value, past purchases, and even their personal preferences.
Single-source of context
Agents are armed with all the context of the customer, including order details and conversation history, so customers can say goodbye to repeating themselves each time they reach out.
Make it your own
Pull in customer data that is unique to your business so agents have a centralized place to know everything there is about a customer.
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Make customers feel known by knowing who they are, what they like, and even the people they care about all within a single view.
Know the customer name, address, and all the important notes from previous conversations to always keep it personal.
Know the customer’s lifetime value, loyalty status, return rate and more to understand habits and priority.
Know what the customer likes and doesn’t like based on their order history. From their favorite color to their room preferences.
Know the people your customers care most about, like a spouse or a child, to make changes to group reservations and returns for gifts bought by others easy.
Know a customers purchase history like flights, trips, returns, etc. to have a quick references to their last orders or understand what their next reservation looks like.
Out-of-the-box integrations and flexible APIs that make pulling customer information from multiple systems a breeze.
Keep track of the important things that need to get done like an upcoming birthday or an update on a delivery status.
Check out our resources to start thinking radically personal
4 ways top brands are innovating with Gladly
Learn how top brands like JetBlue and TUMI are delivering radically personal customer service.