True cross-channel visibility
Get a real-time view of what's happening across all your channels to spot and correct performance issues, such as long wait and handle times.
Smarter staffing decisions on the fly
Monitor your team's availability across every channel to ensure you are staffed to handle every inbound conversation.
Hear Your Customers
See what your customers are talking about to quickly address, escalate, and resolve hot topic issues.
Monitor day to day contact center activity with real time dashboards.
Monitor the number of customers waiting for a response from your team and track the number of incoming and closed conversations.
See what agents are working on, who is available across every channel, and who is away on break.
Get visibility of the trending topics your customers are talking about to address current issues.
Adjust the dashboards to view performance metrics, agent activity, and trending topics by different inboxes and teams.
Monitor the activity on each channel by tracking the total number of new, active, completed, and outgoing messages and calls.
Get insights about your performance across all channels, such as interaction times, wait times, and SLA attainment