Join Deckers, KURU, Andie, and other leading B2C brands that switched from Zendesk to Gladly.
Here’s what makes Gladly the #1 Zendesk alternative
Explore key advantages of Gladly over Zendesk and why brands prefer Gladly.
People, not tickets
Good ticket service isn't good customer service. Unlike Zendesk, Gladly helps you nurture relationships with customers, so they feel like people, not tickets.
Immediately recognize a customer.
See their preferences and conversation history.
Know their intent without ever needing to ask, "what's your order number?"
All your conversations in one place
Take back the time spent merging tickets with Zendesk. With Gladly, your support heroes resolve issues from a single, continuous conversation timeline.
Remove ticket silos and help agents focus.
Say goodbye to searching and merging tickets.
Get a complete view of your customer's conversation history.
The #1 rated easiest-to-use platform
Customers prefer the simplicity of Gladly over the complexity of Zendesk. When support heroes onboard in hours instead of days it’s easier to delight customers.
Rated the #1 easiest-to-use help desk software.
Modern UI, inspired by mobile messaging apps.
No need to jump between multiple screens and apps.
Great service is a team sport
At Gladly, we don't just say we're committed to the success of our customers, we live it. That's why customers rate our quality of support higher than Zendesk's.
Proven experience to help you onboard and succeed.
Guidance and help to achieve your CX goals.
Fast customer support whenever you need us.
Gladly turns customer service cost centers into profit centers
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.
Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:
Now
of customers self-serve
Reduction of
in order-to-contact ratio
Increase of
in first call resolution
Users consistently rank Gladly as better than Zendesk
User reviews provided by G2 Crowd
 |
Zendesk Support Suite |
|
Star Rating |
 |
![](https://www.gladly.com/wp-content/themes/gladly/images/star-half-grey.svg") |
Ease-of-use |
9.5 |
8.6 |
Quality of support |
9.3 |
8.4 |
Ease of setup |
9.2 |
8 |
Integrations |
9.1 |
8.3 |
Customer profiles |
9.4 |
8.6 |
|
||
Star Rating |
|
|
Ease-of-use |
9.5 |
|
Quality of support |
9.3 |
|
Ease of setup |
9.2 |
|
Integrations |
9.1 |
|
Customer profiles |
9.4 |
|
Zendesk Support Suite | |
Star Rating |
|
Ease-of-use |
8.6 |
Quality of support |
8.4 |
Ease of setup |
8 |
Integrations |
8.3 |
Customer profiles |
8.6 |
With our previous platform, it was hard to make customers feel like they were being treated as human. They became tickets, and they would get ticket numbers with automated messages like do not reply above this line. We really wanted customers to feel like they’re contacting a friend when they’re contacting Andie.
Why Andie switched
With Zendesk, Andie customers not only received cold automated texts but also had to repeat their sizes and concerns each time they needed help. The human connection was lost.
Customer service as you’ve never seen it before
Explore all the ways Gladly is better than Zendesk.
No tickets or cases
Know who your customer is within the first 5 seconds, agents can provide service that keeps them coming back for life.
A single conversation
See a customer's entire conversation history in a single view, no matter what channel they come from.
The right agent
Match customers with the best-suited agent to accelerate time-to-resolution.
Answers everywhere
Leverage one knowledge base to publish standardized information across all channels.
Actionable insights
Understand team performance across agents, channels, and conversations with historic and real-time insights.
Customer-centric tasks
Keep every interaction tied to the customer under a single communication thread.
