Zendesk features comparison
You don't have to just take our word for it—see how real users feel about Gladly.
User reviews provided by G2 Crowd
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Zendesk Support Suite |
|
Star Rating |
 |
![](https://www.gladly.com/wp-content/themes/gladly/images/star-half-grey.svg") |
Ease of Use |
9.5 |
8.6 |
Quality of Support |
9.3 |
8.4 |
Ease of Setup |
9.2 |
8 |
Integrations |
9.1 |
8.3 |
Customer Profiles |
9.4 |
8.6 |
|
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Star Rating |
|
|
Ease of Use |
9.5 |
|
Quality of Support |
9.3 |
|
Ease of Setup |
9.2 |
|
Integrations |
9.1 |
|
Customer Profiles |
9.4 |
|
Zendesk Support Suite | |
Star Rating |
|
Ease of Use |
8.6 |
Quality of Support |
8.4 |
Ease of Setup |
8 |
Integrations |
8.3 |
Customer Profiles |
8.6 |
People, not tickets
Good ticket service isn’t good customer service. Unlike Zendesk, Gladly helps you nurture relationships with customers, so they feel like people, not tickets. Immediately recognize a customer, see their preferences and conversation history, and know their intent, without ever needing to ask, "what's your order number?"
Merge no more
Take back the time spent merging tickets with Zendesk. With Gladly, your service heroes resolve issues from a single, continuous conversation timeline, complete with customer information. Switching from Zendesk to Gladly has been shown to increase agent efficiency by up to 40%.
The #1 easiest-to-use
Customers prefer the intuitive simplicity of Gladly over the complexity of Zendesk. When support heroes onboard in hours instead of days, and get everything they need in a single view, it’s easier to delight customers. No need to jump between multiple, screens on a system pieced together from multiple products. Gladly is rated the #1 easiest-to-use help desk software. Modern and intuitive, with everything natively available on the same platform. Easy.
Help when you need it
At Gladly, we don’t just say we’re committed to the success of our customers, we live it. That’s why customers rate our quality of support higher than Zendesk’s. If you need help, we can provide customer support in as little as an hour. Our customer care teams operate during major holidays, like Thanksgiving, Christmas, and New Year’s Eve. We take our SLAs seriously so you can meet yours.
Built for scale
System limitations shouldn’t block your growth or CX strategies. Unlike Zendesk, Gladly doesn’t put limits on agent seats, queue sizes, or API requests. And if scaling up or down to meet seasonal surges is important, that’s fine too. We’re built to scale with you, and you only pay for what you use.
"One of the key opportunities that Gladly unlocked for us is being able to scale up the amount of support that we provide while not having to necessarily hire a trillion people."
