< Gladly Integrations

Big Commerce

BigCommerce is an eCommerce platform that enables merchants to build & manage storefronts and sell products on multiple Channels (e.g., via a native POS system) to B2B and D2C Customers. Their mission is to help merchants sell more at every growth stage, from small startups to mid-market businesses, to large enterprises. As a leading Open SaaS solution, BigCommerce empowers merchants to build, innovate and grow their businesses online.

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Empower your agents to handle refunds, cancellations and view key customer information from BigCommerce all within Gladly.  With the BigCommerce integration, agents will be given the information they need to know about who is a customer is, what they like, and what they bought, so they can make every customer feel known within the first 5 seconds of a conversation.

Benefits

Know Your Customer

Pull Customer details from BigCommerce and link them to their Customer Profile in Gladly. This includes information like their name, address, and contact details.

Help Agents Work Faster

Because Agents can see a Customer’s order details which include product images, Agents can quickly assist Customers and process order requests like refunds, cancellations, or provide discounts.

Quick and Easy Setup

With BigCommerce’s out-of-the-box integration with Gladly, your team can get up and running in a matter of days without the need for technical resources.

How To Get Started?

The BigCommerce integration is built and maintained by Gladly.  Click here for more information on how to set up the BigCommerce integration.

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