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Big Commerce

Big Commerce is an e-commerce platform that offers businesses online storefront templates, site hosting, built-in conversion optimization tools and other related marketing tools. This enables businesses to create the perfect shopping experience and showcase their brand/products with beautiful and responsive templates.

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This integration is currently in the works! If you are interested in learning more about what is coming please reach out and let us know!

With the Big Commerce integration, you can give your agents the information they need to know about who is a customer is, what they like, and what they bought, so your agents can make every customer feel known within the first 5 seconds of a conversation.

Pull Customer Details and Order History

Pull key customer details like lifetime value, preferences, and real-time order history out of Big Commerce into the customer profile to give your heroes a full view of the customer.

Provide Quick Links

With a customer’s order history at their fingertips, agents no longer have to toggle between multiple windows and platforms to get the information they need. And when they need more than a snapshot view, they can access the full order details in Big Commerce in just one click from the Gladly customer profile.

How To Get Started?

This integration is powered by Zapier. In order to use this integration you will need to subscribe to Zapier’s services independently of your Gladly subscription. Once subscribed, press the “Get Started” button for set-up instructions.