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Linc is a premier Customer Experience (CX) Automation solution purpose-built for brands and retailers to easily and rapidly automate over 85% of their customer assistance across support and self-service channels within weeks of deployment with zero additional lift from their customer support teams.

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Linc’s solutions provide 24/7/365 automated support across all conversational channels with seamless hand-off to both online and offline support agents in the contact center, at a store or in an advocate network when needed.

Key Benefits include

  • Minimizing friction and long wait-times by resolving customer inquiries on-demand through automation.
  • Reducing the amount of customer service inquiries by seamlessly supporting a wide range of service intents and questions, simultaneously increasing customer satisfaction and reducing costs.
  • Providing real-time assistance to customers’ critical buying questions on topics ranging from product information to promo use.
  • Delivering seamless, branded post-purchase experiences that help drive additional revenue, reduce WISMO calls, increase loyalty and delight customers regardless of channel.
  • Providing end-to-end customer experience support and operational efficiency from a single vendor.
  • Extensive integration with leading eCommerce platforms, ESPs, shipping carriers and customer support platforms used by enterprise brands.