People at the heart of it
Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.
We’re on a mission to make customer service radically personal
Your greatest strengths lie in your ability to empathize with those around you, learn quickly, and your love of creative collaboration.
Sound like a match? Let's talk.
We believe in
Putting people first
We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company.
Focusing on the customer
We treat our customers’ goals as our own, and we work hard to achieve them.
Being humble and hungry
We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher.
Always learning
Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated.
Owning it
We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes.
Communicating it
With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice.
Hear it from a Gladiator
“I joined Gladly as a junior engineer and found the opportunities for growth to be incredible. Unlike many other companies where those new in their career get stuck on unimportant tasks, I got to work on projects that were crucial, customer-facing work.”
Shelley, Engineering Manager
“Gladly is the first workplace I’ve ever been where I could come in as a woman of color and feel really strong and empowered by that. In my experience at tech companies, I’ve often been the only one of my kind in the room, or even in the whole company. Gladly is the first place where I feel like what makes me unique is not just appreciated, but crucial.”
Christina, Customer Success
“There’s always something new on the horizon, which keeps things interesting. Plus, we are still at a size where it’s possible to have as big of an impact as you want to make.”
Sean, Software Engineer
We find strength in our differences
We believe that diversity is foundational to our success. Bringing together a multitude of perspectives leads to amazing things happening.
Benefits
Invest in your health & wellness
Gladly wants to invest in your being your best self, which is why we offer medical, dental, and vision coverage, a monthly fitness stipend, healthy catered meals 3x a week, an Employee Assistance Program and much more.
Plan your future
At Gladly, we want you to stick around for the long haul. That’s why we care about present and future you by providing a 401k plan, Flexible Spending Accounts, 16 weeks paid paternal leave, and infertility and adoption benefits.
Be the master of your own adventure
You know when and where you’re most productive. That’s why we’re remote work friendly, offer unlimited vacation time, and allow for flexible schedules.
Be part of a greater community
There are endless opportunities to get immersed in the Gladly community from all-company volunteer days, to Gladly-hosted Fireside Chats with leading industry professionals, and even the annual company trip to Tahoe!
