People at the heart of it

Putting people first is kind of our thing at Gladly. Not only does this idea shape our product, but it guides our approach to culture — from our hiring practices and benefits to how we view our place in our communities.

Attention: recruiting scams!

Make an impact

Gladly is a fast-paced startup looking for people who want to make an impact at a growing company. Do your greatest strengths lie in your capacity to empathize with others, your ability to learn quickly, and your love of creative collaboration? If so, you might be a match for our team.


Hear it from a Gladiator

“At Gladly, our product embodies our people-centric culture — a key factor in our success and differentiating us from others.”

Patrice Wilson, Finance Planning & Analysis Manager

Hear it from a Gladiator

“A defining characteristic of the Gladly culture is ‘communicative.’ An open dialogue and a commitment to transparency fosters a communicative culture.”

Joe Scheip, Senior Customer Success Manager

Hear it from a Gladiator

“I enjoy that I'm given autonomy to learn new technologies and really solve problems with the support of my team. We have a good environment of both trust and collaboration.”

Sorin Kim, Senior Software Engineer

Benefits at Gladly

Health and wellness

Gladly wants to invest in your being your best self, which is why we offer medical, dental, and vision coverage, and an Employee Assistance Program and much more.

Plan your future

At Gladly, we want you to stick around for the long haul. That’s why we care about present and future you by providing a 401k plan, Flexible Spending Accounts, 16 weeks paid parental leave, and infertility and adoption benefits.

Seize your own journey

You know when and where you’re most productive. That’s why we’re fully remote, offer unlimited vacation time, and allow for flexible schedules.


There are endless opportunities to get immersed in the Gladly community from all-company volunteer days, to Gladly-hosted Fireside Chats with leading industry professionals.

The Gladly Story

Our co-founders — Joseph Ansanelli, Michael Wolfe, and Dirk Kessler — founded Gladly in 2014 with the goal of putting people back at the center of customer service. Since then, we have been relentlessly focused on elevating people and linking conversations, independent of channels. Our goal continues to be to bring humanity back to what have historically been transactional interactions between brands and customers.

Today, we serve over 200 customers in the US — including many of the world’s most-loved companies — and empower over 10,000 customer service heroes to help move the brands they represent from the transaction era into the loyalty era.


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Competitive Salaries, Stock Options
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Medical, Dental, Vision, and Life Insurance
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Generous Paid Time Off and Parental Leave
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401K Savings
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Flexible Spending Accounts
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Home Office Stipends

Be aware of fraudulent job offers

Official correspondence to applicants is only sent from addresses ending We do not conduct any interviews via text or chat. We also do not request any personal information (such as social security numbers and bank account information) during the interview process. If you are ever contacted by someone and you are unsure if it is a legitimate representative of Gladly, please reach out to use directly at

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