People at the heart of it

Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.

Gladly is on a mission to make customer service radically personal, and it starts with you.

Do your greatest strengths lie in your ability to empathize with those around you, learn quickly, and your love of creative collaboration? If so, it might be a match.

Sound like a match? See open positions at Gladly.

Gladly Beliefs

We win as one team

We believe the most important focus for us as a team is making the company successful. We treat each other with respect and dignity, encourage diversity of thought, and actively foster an inclusive environment.

We value underdog grit

We believe in the power of the underdog. Success isn't always about having the most resources or the most experience; it's about having the determination and grit to keep pushing forward especially when it’s hard.

We are successful when our customers succeed

We are committed to understanding the needs and expectations of our customers. We provide an exceptional product along with expertise and insight to help achieve their goals.

We embrace transparency

We know the best outcomes come from collaboration followed by communication of and commitment to the decision. We give and receive feedback openly, leaning into direct conversations that make us better.

We believe in challenging the status quo

We know that our greatest strength is our ability to cultivate a growth mindset focused on reinventing customer service. We believe that just because something has been done a certain way before, it does not mean that it has to be done that way in the future.

We strive to make every shot count

We will never have enough “shots on goal” so we strive to make every project, feature, customer presentation, the best it can be. We also believe in continuous improvement so that each time we do something, we look for ways to make what we do better.

Hear it from a Gladiator

“There’s always something new on the horizon, which keeps things interesting. Plus, we are still at a size where it’s possible to have as big of an impact as you want to make.”

Sean, Software Engineer

Benefits at Gladly

Invest in your health & wellness

Gladly wants to invest in your being your best self, which is why we offer medical, dental, and vision coverage, and an Employee Assistance Program and much more.

Plan your future

At Gladly, we want you to stick around for the long haul. That’s why we care about present and future you by providing a 401k plan, Flexible Spending Accounts, 16 weeks paid parental leave, and infertility and adoption benefits.

Be the master of your own adventure

You know when and where you’re most productive. That’s why we’re remote work friendly, offer unlimited vacation time, and allow for flexible schedules.

Be part of a greater community

There are endless opportunities to get immersed in the Gladly community from all-company volunteer days, to Gladly-hosted Fireside Chats with leading industry professionals.

Join Us