Help customers help themselves

Gladly provides accurate, personalized self-service 24/7.

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Concierge-level customer service that never sleeps

Help customers find the answers they need and reach full resolutions on their own with our easy-to-use self-service solutions, powered by AI and guided by your company’s policies and integrations.

By unlocking what you already know about your customers, Gladly helps provide fast, personalized responses across channels at any hour of the day, enhancing customer satisfaction while reducing wait times and alleviating agent fatigue.

Empower your customers

Gladly serves customers in all the places they want to self-serve — like email, chat, SMS, and FAQ pages — personalized to them.

Real results around the clock

Discover how we help leading brands deliver personalized self-service at scale.

Help Customers Help Themselves

Deckers Brands achieved a record-breaking CSAT score of 91% by empowering 60% of their customers to self-serve with one knowledge base spanning all channels.



Help Customers Help Themselves

By leveraging AI to streamline the back and forth between customers and heroes, Bombas reduced handle time by 4 minutes on returns and exchanges.


minute reduced handle time

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Interested in seeing more?

Book a demo to see how we can transform your self-service and improve customer satisfaction.

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