Help customers help themselves

Gladly provides accurate, personalized self-service 24/7.

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Concierge-level customer service that never sleeps

Help customers find the answers they need and reach full resolutions on their own with our easy-to-use self-service solutions, powered by AI and guided by your company’s policies and integrations.

By unlocking what you already know about your customers, Gladly helps provide fast, personalized responses across channels at any hour of the day, enhancing customer satisfaction while reducing wait times and alleviating agent fatigue.

Empower your customers

Gladly serves customers in all the places they want to self-serve — like email, chat, SMS, and FAQ pages — personalized to them.

  • Gladly Sidekick

    Our generative AI and no-code automation platform enables self-service through Self Service Threads, guiding customers through common requests, asking the right follow-up questions, and ensuring that they’re satisfied with the resolution.

  • Answers

    Author once, publish everywhere — draw on one knowledge base to surface help center articles and provide conversational replies across channels and languages so customers can self-serve without searching.

    Learn more about Answers

  • IVR

    Our fully integrated and personalized IVR lowers voice costs and enables customers to get answers to frequently asked questions — like updates on order status or their loyalty points balance — when they don't feel like talking to an agent or aren't available for a call.

    Learn more about IVR

Real results around the clock

Discover how we help leading brands deliver personalized self-service at scale.

Help Customers Help Themselves

Deckers Brands achieved a record-breaking CSAT score of 91% by empowering 60% of their customers to self-serve with one knowledge base spanning all channels.

91%

CSAT

Help Customers Help Themselves

By leveraging AI to streamline the back and forth between customers and heroes, Bombas reduced handle time by 4 minutes on returns and exchanges.

4

minute reduced handle time

Read more customer stories

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Customer Service that Starts with People

Thanks to a modern, user-centric interface, agents can recognize customers in seconds, not minutes. See the Gladly difference for CX agents today.

Turn Customer Service Agents into CX Superheroes

With robust AI, an intuitive platform, and a supportive community, Gladly transforms CX agents into superheroes. See the Gladly difference today.

Unified Customer Conversation View

Break free from channel silos and stay informed. Gladly unifies all interactions, whether agent or AI-driven, into one lifelong conversation. Learn more.

Interested in seeing more?

Book a demo to see how we can transform your self-service and improve customer satisfaction.

Book a demo