Idiomatic's proprietary AI categorizes and quantifies any type of customer feedback in real-time. By unlocking the "why" behind customer feedback and sentiment, companies like Pinterest, Facebook, and Instacart drive transformative solutions and create loyal, lifelong customers.

Get Started

Idiomatic analyzes customer conversations occurring in Gladly seamlessly in real-time by connecting with Gladly through the API.

Get real-time insights

Customer experience teams will get real-time, quantified insights about which changes will matter most to customers.

Save agents’ time

Customer support teams can save time by intelligently routing tickets to specialized agents or automatically responding.

Build a better experience

Product teams can optimize their product roadmap by prioritizing customer pain points by issue, sentiment, rating, and volume.