Gladly Apps and Integrations

Seamlessly connect with leading platforms across ecommerce, subscriptions, and order management systems to streamline your workflows, increase agent productivity, and deliver memorable customer experiences.

Check out our ready-to-install apps below, or discover how you can easily build custom integrations that enhance your Gladly experience with App Platform.

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Shopify

Pull customer and purchase history details

Magento

Pull customer and purchase history details

Medallia Agent Connect

Get customer feedback to increase customer satisfaction

Big Commerce

Pull customer and purchase history details

Calabrio

Evaluate and improve agent performance

Delighted

Pull in customer product feedback

Klaviyo

Control marketing engagement based on the customer experience

Medallia

Get customer feedback to increase customer satisfaction

Messenger

Support customers via Facebook Messenger

Netomi

Truly intelligent multichannel AI that auto-resolves customer inquiries

Playvox Workforce Management (WFM)

Make smarter staffing decisions with Gladly data

Simplr

Scale support with always-on agents

TurnTo

See product reviews submitted by your customers

SupporTrends

Automatic customer insights and actions

Ada Support Inc.

Live-chat handoff from AI chatbot to agents

Linc

Customer experience automation solutions

ScreenMeet

Cobrowse, screen share, video chat and remote support

Qualtrics

Capture in-the-moment customer insights.

Idiomatic

Customer intelligence software.

MaestroQA

Identify issues, coach agents, and measure impact.

Spree Commerce

Pull customer and order history details.

ReturnLogic

Returns management and operations for scaling eCommerce brands.

HiOperator

Scalable. US-based. Effortless Customer Service.

Swell

Build, sell and scale your way

Flip

Flip your phone channel into a modern Voice experience. Squash support issues. Wow your customers.

Segment – Source

Send valuable customer data

Recharge

Simplify subscription management

Ordergroove

An Effortless Subscription Experience

Formspree

Send form submissions directly to Gladly

Formstack

Brand forms and route them directly to Gladly

Smile.io

Build lasting customer relationships with loyalty info right in Gladly

AWS EventBridge

Design rules and custom workflows for the real-time routing of your data

Fivetran

The automated data movement platform

HighTouch

Sync data from your warehouse to Gladly

Loop

Seamlessly view and resolve customer returns with Gladly’s pre-built Loop integration

Shipped Suite

Streamline the shipment issue resolution process

Siena

Empathic AI customer service that's almost human

SentiSum

Analyze tickets for customer sentiment trends

Explore App Platform

Don't see what you need? Building custom integrations on Gladly is easier than ever with App Platform.

Learn more

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