Radically simple pricing

Customer service platform pricing that works the way you do. Pay only for what you use.



per Support Hero/month
Billed annually
10 seat minimum

All the capabilities you need, natively built in, to make customer service your business

Features included
  • Communicate on all channels, out-of-the-box including voice, email, chat, and social
  • Natively built-in voice and IVR
  • All the details about a customer is available in a single view
  • Match customers with the best service hero with People Match
  • See a customer's entire conversation history, no matter what channel they come from, in a single view
  • Leverage a single knowledge base to publish answers across all channels and languages
  • Understand team performance across agents, channels, and conversations with historic and real-time reporting
  • Integrations that make it easy to work with the applications your teams already love

Super Hero


per Support Hero/month
Billed annually

Everything in the Hero package plus custom reporting, 99.9% uptime, increased API capacity, and Premium Support

All Hero features Gladly watermark
  • Custom reporting with Insight Builder to simplify creating reports and dashboards
  • 99.9% uptime to keep your business running
  • Increased API capacity to make it easy to work with all your applications and data
  • Premium 24x7 Support to get help when you need it

"Not only have we seen significant results in reduced response times and email backlog, but Gladly has helped us develop more meaningful, personal relationships with our customers. For a brand that stands for individuality, that is the most valuable service a partner can provide."

Drew Chamberlain
Director of Operations and Customer Experience, JOANN

Want to Learn More?

Get a personalized consultation and custom quote to see 
how Gladly can help you transform your contact center.


I really don’t need a separate Voice platform anymore?

Yes, really. All our channels are home grown, built-in, out of the box, and ready to go. This includes Voice, IVR, SMS, Email, Social, Chat, In-App, and everywhere else your customers are.​

What do you mean by pay only for what you need?​

We get it, peak seasons can present staffing challenges, but we don't believe you should have to pay a whole years seat price for an agent that might only work 2-3 months during the year. We only charge you for the months you need more seats, not for the whole year.​

What’s the difference between a Customer Facing user and Task User?​

Customer-facing users are those users who are directly supporting your customers. These are your day to day front line agents. Task based users are those users who do not directly support nor engage with customers but work in Gladly to assign tasks and collaborate internally to help solve customer issues.​

Are telecom fees included?

Telecom fees are not included. You can purchase phone numbers for use with Voice and SMS directly in Gladly.
Learn more about the telephony pricing options with Gladly here. See rates for local and toll-free numbers on Voice, SMS, and MMS.

Are payment transaction fees included?

With Gladly, you can collect payments from your customers via Chat Payments. While chat payments functionality is offered at no extra cost, we do pass through a per-transaction fee for each completed payment transaction.​

Do you help with data migration from my current platform?

In short, yes! As part of our implementation process we will ensure your customer conversation history is imported into Gladly from your current platform.​

Is there a charge for Self-Service Threads?

Yes. The only use case that is chargeable today is for Order Status (Where's my Order). Each interaction deemed resolved without needing agent/hero intervention is charged at a rate of $2.25 per Resolution. For more details, click How Threads Work