Gladly pricing

Customer service platform pricing that works the way you do. Pay only for what you use. Gladly packages combine customer service heroes and AI working together.

Hero Package

Starts at

$180

hero/month, billed annually, 10 hero minimum
$0.60 per assisted conversation

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  • Multi-channel communication
  • Unified customer view
  • People Match®
  • Single view of conversation history
  • Centralized knowledge base
  • Real-time and historical reporting
  • Seamless integration with existing apps
Includes Gladly Sidekick
Empower your customers with personalized self-service and AI-assisted communication

Includes Hero AI
Tools to elevate hero productivity and personalize customer service

POPULAR

Superhero Package

Starts at

$210

hero/month, billed annually, 45 hero minimum
$0.60 per assisted conversation

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  • Everything in Hero Package plus
  • Custom reporting
  • 99.9% uptime
  • Premium support
Includes Gladly Sidekick
Empower your customers with personalized self-service and AI-assisted communication

Includes Hero AI
Tools to elevate hero productivity and personalize customer service

Reduced price per assisted conversation available through annual commitment

Proud to serve the world’s most loved brands

FAQ

What is a hero?

Hero — short for customer service hero — is how we refer to a customer service agent who uses Gladly Hero, Hero AI, and Gladly Sidekick to provide exceptional customer experiences that drive lifelong loyalty.

I really don’t need a separate Voice platform anymore?

Yes, really. All our channels are home grown, built-in, out of the box, and ready to go. This includes Voice, IVR, SMS, Email, Social, Chat, In-App, and everywhere else your customers are.​

What do you mean by pay only for what you need?​

We get it, peak seasons can present staffing challenges, but we don't believe you should have to pay a whole years seat price for an agent that might only work 2-3 months during the year. We only charge you for the months you need more seats, not for the whole year.​

Are telecom fees included?

Telecom fees are not included. You can purchase phone numbers for use with Voice and SMS directly in Gladly.
Learn more about the telephony pricing options with Gladly here. See rates for local and toll-free numbers on Voice, SMS, and MMS.

Are payment transaction fees included?

With Gladly, you can collect payments from your customers via Chat Payments. While chat payments functionality is offered at no extra cost, we do pass through a per-transaction fee for each completed payment transaction.​

Do you help with data migration from my current platform?

In short, yes! As part of our implementation process we will ensure your customer conversation history is imported into Gladly from your current platform.​

Transform your contact center with Gladly

Gladly offers a complete customer service solution 
built to fit your needs. Complete the form to schedule a meeting and get a personalized quote.

First, tell us a bit about yourself.