We believe pricing should be simple and straightforward. With Gladly, you only pay for what you use and you get all channels — including voice — built-in and integrated, along with all our other features.
I really don’t need a separate Voice platform anymore?
Yes, really! All our channels are home grown, built-in, out of the box, and ready to go. This includes Voice, IVR, SMS, Email, Social, Chat, In-App, and everywhere else your customers want to be met. No need to go do anymore channel shopping, we're happy to be your one-stop shop.
What do you mean by pay only for what you need?
We get it, peak seasons can present staffing challenges, but we don't believe you should have to pay a whole years seat price for an agent that might only work 2-3 months during the year. We only charge you for the months you need more seats, not for the whole year.
What’s the difference between a Customer Facing user and Task User?
Customer-facing users are those users who are directly supporting your customers. These are your day to day front line agents.
Task based users are those users who do not directly support nor engage with customers but work in Gladly to assign tasks and collaborate internally to help solve customer issues.
Are telecom fees included?
They are not included and charged in addition to our standard pricing.
Are payment transaction fees included?
With Gladly, you can collect payments from your customers via Chat Payments. While chat payments functionality is offered at no extra cost, we do pass through a per-transaction fee for each completed payment transaction.
Do you help with data migration from my current platform?
In short, yes! As part of our implementation process we will ensure your customer conversation history is imported into Gladly from your current platform.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.