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About Gladly Connect Live
Gladly Connect Live is an annual CX event where industry experts, customer service professionals, and leaders from the world’s most influential brands gather to share practical insights, best practices, and winning strategies to deepen customer relationships and strengthen brand loyalty.
CX Leaders and Enthusiasts
Individuals invested in boosting agent productivity, reducing churn, and transforming their customer service center into a revenue generator.
Ambitious CS Agents
Professionals interested in hearing new ideas and practical insights that can help improve their day-to-day and take their career further.
Gladly Customers
Companies who have made customer service their business with Gladly and are looking for fresh insights, best practices, and winning strategies from their peers.
Partners and Developers
Those eager to see what’s on Gladly’s product roadmap and help deliver on our promise to build a customer service platform with people at the center.
Insights from 2023
Hear the valuable takeaways and profound lessons shared by 2023 attendees as they reveal the strategies and knowledge gained to revolutionize their businesses and optimize customer interactions.
Watch Gladly Connect Live 2023 On-Demand
Learn new ways to deepen customer relationships and strengthen brand loyalty.
Watch Gladly Connect Live 2022 On-Demand
Explore what it means to deliver radically personal customer service.
Meet some of the incredible brands who have spoken at previous Gladly Connect Live events.
Watch Gladly Connect Live 2023 On-Demand
This year’s event took place virtually and in person in the heart of New Orleans’ lively French Quarter. Reserve the Gladly Connect Live 2023 on-demand sessions to experience the can’t-miss speaker moments and panels from the conference.
