Your inside look: Gladly Connect Virtual 2025
Experience our virtual event and see how top brands use AI to solve customer pain points while delivering personalized service at scale.
About Gladly Connect Live
Gladly Connect Live is an annual CX event where industry experts, customer service professionals, and leaders from the world’s most influential brands gather to share practical insights, best practices, and winning strategies to deepen customer relationships and strengthen brand loyalty.
Who is Gladly Connect Live for?
CX leaders and enthusiasts
Individuals invested in boosting agent productivity, reducing churn, and transforming their customer service center into a revenue generator.
Industry analysts and AI thought leaders
Experts who analyze industry trends and shape CX thinking, seeking to understand innovative solutions and their impact on the evolving AI landscape.
Gladly customers
Companies who have made customer service their business with Gladly and are looking for fresh insights, best practices, and winning strategies from their peers.
Partners and developers
Those eager to see what’s on Gladly’s product roadmap and help deliver on our promise to build a customer service platform with people at the center.
Watch Gladly Connect Live on-demand
See how top brands are transforming customer service into a strategic revenue driver with AI-powered innovations.
Watch Gladly Connect Live 2024 on-demand
Discover how leading brands blend AI and human support to drive exceptional customer experiences.
Watch Gladly Connect Live 2023 on-demand
Learn new ways to deepen customer relationships and strengthen brand loyalty.
Watch Gladly Connect Live 2022 on demand
Explore what it means to deliver radically personal customer service.
Meet some of the incredible brands who have spoken at Gladly Connect Live
The AI customer service event of 2025
Access exclusive demos and breakthrough insights from top brands.