Gladly Connect Live | Annual CX Conference

About Gladly Connect Live

Gladly Connect Live is an annual CX event where industry experts, customer service professionals, and leaders from the world’s most influential brands gather to share practical insights, best practices, and winning strategies to deepen customer relationships and strengthen brand loyalty.

Who is Gladly Connect Live for?

CX leaders and enthusiasts

Individuals invested in boosting agent productivity, reducing churn, and transforming their customer service center into a revenue generator.

Industry analysts and AI thought leaders

Experts who analyze industry trends and shape CX thinking, seeking to understand innovative solutions and their impact on the evolving AI landscape.

Gladly customers

Companies who have made customer service their business with Gladly and are looking for fresh insights, best practices, and winning strategies from their peers.