< Gladly Integrations

Medallia

Medallia is a feedback management platform that empowers companies to reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities.

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With the Medallia integration, you can automatically trigger a CSAT survey at the end of a Gladly conversation.

Automatically Trigger Surveys

Make collecting feedback a breeze by automatically triggering your survey (via email or SMS) whenever a customer conversation is closed in Gladly. That way, you get valuable feedback from customers while the experience is still fresh for customers, without any added effort from yourself or your agents.

How To Get Started?

This integration is built out-of-the-box by Gladly. If you’re using Medallia, we’ll turn it on for you when you launch or upon request!

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