< Gladly Integrations

Segment – Source

Twilio Segment is the world’s #1 Customer Data Platform (CDP). Using Segment, companies can collect, unify and route their customer data into any system where it’s needed.

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Gladly’s Source integration with Segment helps brands track customer service requests by automatically sending customer, conversation, agent and topic data each time a Gladly conversation is either opened or closed.

Real time Gladly data tracking

Capture Gladly conversation open and closed data with Segment in real time

Send Gladly data to other destinations

Send gladly data to any segment destination to either store or trigger events

Track performance with improved analytics

Measure customer analytics, conversation volume, agent performance and more in real time

Twilio Segment

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