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Twilio Segment is the world’s #1 Customer Data Platform (CDP). Using Segment, companies can collect, unify and route their customer data into any system where it’s needed.
Gladly’s Source integration with Segment helps brands track customer service requests by automatically sending customer, conversation, agent and topic data each time a Gladly conversation is either opened or closed.
Real time Gladly data tracking
Capture Gladly conversation open and closed data with Segment in real time
Send Gladly data to other destinations
Send gladly data to any segment destination to either store or trigger events
Track performance with improved analytics
Measure customer analytics, conversation volume, agent performance and more in real time