Seriously, voice is included

Full-featured call controls, global coverage, and effortless reporting ensure all of your enterprise phone channel needs are covered within a single customer software solution.

Seamlessly switch between channels

Allow customers to seamlessly transition between support channels — like SMS or email — while maintaining a unified view of the entire conversation.

Summarize your calls with AI

Voice Summaries leverages AI to summarize calls, pulling key context from past conversations for faster, more personal service the next time a customer reaches out.

Scale proactive outreach

Communicate important information — like delivery statuses, appointments, or holiday business hours — to all or some of your customers in one, automated go using voice.

Key Features

Natively built-in and enterprise-ready, Gladly Voice and IVR deliver phone support the way it should be — personalized and hassle-free.

Customer Routing

Route incoming calls based on a customer’s history, situation, or attributes — like their location or lifetime value — to ensure they’re matched with the right support hero every time.

Voice Summaries

Generate AI-powered summaries of your voice calls, giving heroes quick access to key conversation points and customers a more efficient, personal experience the next time they reach out.

Proactive Voice

Schedule automated, proactive outreach to your customer base with personalized and timely messages. If additional help is needed, Gladly provides a seamless path to connect with a live agent via phone or SMS.

Enterprise-Grade Call Controls

Controls include hold, mute, pause, outbound calling, transfer, warm transfer, business hours, call conferencing, caller ID, agent statuses, voicemails, call recordings, call notes, call disposition, and more.

Programmable IVR

Our built-in IVR uses rich customer insights to make the voice experience as easy and personal as talking to an agent. It’s cloud-based, fully programmable, and features touchtone, voice recognition, and text-to-speech in 30 languages.

Reporting & Documentation

Get insights into customer interactions with voice and IVR live boards and comprehensive reporting tools. Effectively manage quality assurance using call documentation including notes, dispositions, and call recordings.

Security & Scalability

Gladly prioritizes security, scalability, and quality in voice communications, with PCI and GDPR compliance, data centers spanning 9 global regions, proactive carrier rerouting, and low-latency detection monitors.

See what Our Customers Have To Say

"Gladly is the best phone system I have ever used when working remotely or in a call center."

Megan A.
Brand Specialist

Image of a woman smiling on the phone

Start delivering personalized service at scale with Gladly.

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