Natively built-in voice & IVR
There is something about hearing a friendly voice which lets you know help is on the way. Gladly’s natively built-in Voice & IVR delivers phone support the way it should be — personal and hassle-free.Request Demo
Seriously, voice is included
Full-featured call controls, global coverage, and effortless reporting to make sure all of your enterprise phone channel needs are covered.
Go from call to message
Give customers the option to switch to more convenient channels such as SMS or Email to make communication all about choice.
Personal by design
Pull rich customer information like order status or loyalty points into the IVR, for faster, more convenient service.
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Natively built-in, enterprise-ready, Voice & IVR delivers phone support the way it should be — personal and hassle-free.
Route incoming calls using based on the customer history, situation, or needs — like their location or lifetime value to ensure they get to the right hero every time.
When accepting a call, your agents see a rich customer profile filled with key details to create a personal and tailored experience for customers.
Enterprise Grade Call Controls
Including—hold, mute, pause, outbound calling, transfer, warm transfer, business hours, call conferencing, caller ID, agent statuses, voicemails, call recordings, call notes, call disposition and more.
A built-in IVR that uses rich customer insights to make the experience feel just as easy as talking to a hero. Cloud based, fully programmable, touchtone & voice recognition, and text-to-speech in 30 languages.
Reporting & Documentation
See Voice & IVR live-boards and reporting to instantly understand what customers are talking about. Utilize call documentation — including notes, dispositions and call recordings to manage quality assurance.
Secure & Scalable
With a high degree of focus on security, scalability and quality including PCI & GDPR compliance, data centers in 9 regions around the world, proactive carrier rerouting, and low latency detection monitors.
Check out our resources to start thinking radically personal
4 ways top brands are innovating with Gladly
Learn how top brands like JetBlue and TUMI are delivering radically personal customer service.