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With Gladly, deliver phone support the way it should be — personalized and hassle-free, including AI-powered features.
Full-featured call controls, global coverage, and effortless reporting ensure all of your enterprise phone channel needs are covered within a single customer software solution.
Allow customers to seamlessly transition between support channels — like SMS or email — while maintaining a unified view of the entire conversation.
Voice Summaries leverages AI to summarize calls, pulling key context from past conversations for faster, more personal service the next time a customer reaches out.
Communicate important information — like delivery statuses, appointments, or holiday business hours — to all or some of your customers in one, automated go using voice.
Natively built-in and enterprise-ready, Gladly Voice and IVR deliver phone support the way it should be — personalized and hassle-free.
Route incoming calls based on a customer’s history, situation, or attributes — like their location or lifetime value — to ensure they’re matched with the right support hero every time.
Generate AI-powered summaries of your voice calls, giving heroes quick access to key conversation points and customers a more efficient, personal experience the next time they reach out.
Schedule automated, proactive outreach to your customer base with personalized and timely messages. If additional help is needed, Gladly provides a seamless path to connect with a live agent via phone or SMS.
Controls include hold, mute, pause, outbound calling, transfer, warm transfer, business hours, call conferencing, caller ID, agent statuses, voicemails, call recordings, call notes, call disposition, and more.
Our built-in IVR uses rich customer insights to make the voice experience as easy and personal as talking to an agent. It’s cloud-based, fully programmable, and features touchtone, voice recognition, and text-to-speech in 30 languages.
Get insights into customer interactions with voice and IVR live boards and comprehensive reporting tools. Effectively manage quality assurance using call documentation including notes, dispositions, and call recordings.
Gladly prioritizes security, scalability, and quality in voice communications, with PCI and GDPR compliance, data centers spanning 9 global regions, proactive carrier rerouting, and low-latency detection monitors.
Eliminate the constraints of omnichannel communication. Gladly looks, feels, and works as one continuous conversation stream with every channel built-in, improving productivity, reducing tech stack costs, and increasing customer satisfaction.
See how Crate and Barrel has reimagined service for the modern customer.
Hear from Andie founder on how their customer service Fit Experts help customers feel like they’re shopping for swimwear with a friend.