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Playvox is the customer service quality monitoring software designed to help businesses deliver great customer experience. PlayVox allows you to monitor your customer service interactions across different communication channels by bringing your customer conversations into a seamless and easy evaluation process.

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With the Playvox integration, you can automatically pull Gladly’s agent-level performance data into your coaching and QA programs to scale your service team more effectively.

How To Get Started?

This integration is currently being built out-of-the-box in partnership between Gladly and Playvox. If you are interested in learning more about what is coming please reach out and let us know!