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Simplr provides on demand staffing for customer support. Through a combination of smart humans and clever technology, Simplr can scale up and down quickly, while matching and protecting your unique tone and brand. Simplr provides high growth e-commerce businesses with affordable, flexible, and on-demand U.S. based customer service, 7/24/365 days a year.

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With the Simplr integration, Gladly connects customers directly to Simplr agents to resolve inquiries from email, chat, or social channels. If a customer needs additional help, Simplr can assign the customer to an agent in Gladly. With Simplr in place, you’re always staffed perfectly to match demand, so you can respond quickly to your customers and keep CSAT high.

How To Get Started?

This integration is currently being built out-of-the-box in partnership between Gladly and Simplr. If you are interested in learning more about what is coming please reach out and let us know!