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Gladly is the only customer service solution that brings together the best of AI and people to deliver radically personal, always-on service across all support channels.
Gladly’s Customer Service Platform blends AI, human expertise, and customer data to deliver personalized experiences at scale.
Chat with customers directly on your website
Personal and hassle-free call support natively built-in
24/7 AI resolutions or assistance
Fully integrated IVR, personalized to customers
Manage all emails in a single thread
Engage seamlessly across your social platforms
Natively built-in to meet customers on the go
In-app chat support for your mobile experience
Arm teams with a detailed view of customers – not ticket numbers
Access a single conversation, across every channel
Route customers efficiently based on status, situation, or needs
Capture revenue with secure payments across channels
A single source of truth that scales with your business
Dive into real-time channel insights, all in one place
Build a support world that works for your organization
Solve issues seamlessly, from warehouse to front office
Make smarter staffing decisions with second-by-second tracking
Create AI-driven conversations that feel natural and engaging
Gain insights, coach confidently, and deliver great experiences.
Instant CSAT insights help see what works, improve fast, and enrich every experience.
Katrina DonahueCX Manager, Rothy's
Danny CoxVP Guest Experience, Breeze Airways
Jason FariaVice President of Customer Experience, V Shred
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