Channels
A single, lifelong conversation
Email
A single, lifelong conversation
across all channels

Voice
Delivers personal and
hassle-free call support

IVR
Fully integrated IVR personalized to customers
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Self-service
Surface answers to
FAQs for 24/7 support

Text
Natively built-in to meet customers on the go
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Chat
Chat with customers
directly on your website

In-App Chat
In-app chat support
natively built-in

Social
Engage seamlessly across social platforms
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Inbound and outbound emails in a single thread
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Capabilities
Customer
Conversation
People
Knowledge
Payments
Integrations
Insights
Task
All the capabilities you need, natively built-in, to deliver radically personal customer service
Customer
Details
Help people, not
tickets or cases
Conversation
Timeline
A single conversation
across every channel
People
Match®
The right hero at
the right time
Knowledge
Base
A single knowledge base
that scales
Payments
Accept payments through
messaging channels
Integrations
Build a world that
works for you
Insights
All your channel insights, all in one place
Learn MoreWorkforce Management
Staff better than ever
Learn MoreTask
Management
Collaborate effectively with
customer-centric tasks
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