Channels
A single, lifelong conversation
Email
A single, lifelong conversation
across all channels
Voice
Delivers personal and
hassle-free call support
IVR
Fully integrated IVR personalized to customers
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Self-service
Surface answers to
FAQs for 24/7 support
Text
Natively built-in to meet customers on the go
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Chat
Chat with customers
directly on your website
In-App Chat
In-app chat support
natively built-in
Social
Engage seamlessly across social platforms
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Inbound and outbound emails in a single thread
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Capabilities
Customer
Conversation
People
Knowledge
Payments
Integrations
Insights
Task
All the capabilities you need, natively built-in, to deliver radically personal customer service
Customer
Details
Help people, not
tickets or cases
Conversation
Timeline
A single conversation
across every channel
People
Match®
The right hero at
the right time
Knowledge
Base
A single knowledge base
that scales
Payments
Accept payments through
messaging channels
Integrations
Build a world that
works for you
Insights
All your channel insights, all in one place
Learn MoreWorkforce Management
Staff better than ever
Learn MoreTask
Management
Collaborate effectively with
customer-centric tasks
See What Our Customers Have To Say
''We get 1,000 inbounds from our customers and instead of 1,000 tickets, we have 700 conversations. We've been sending people home early!''
