Join these popular B2C brands switching to Gladly.
Here’s what you get when you switch from Genesys to Gladly
Explore key advantages of Gladly over Genesys and why brands choose Gladly.
People, not tickets
Good ticket service isn't good customer service. Unlike Genesys, Gladly helps you nurture relationships with customers, so they feel like people, not tickets.
Immediately recognize a customer.
See their preferences and conversation history.
Know their intent without ever needing to ask, "what's your order number?"
All your conversations in one place
Take back the time spent merging tickets with Genesys. Start resolving issues from a single, continuous conversation timeline, complete with customer information.
Remove ticket silos and help agents focus.
Say goodbye to searching and merging tickets.
Get a complete view of your customer's conversation history.
The #1 rated easiest-to-use platform
Customers prefer the simplicity of Gladly over the complexity of Genesys. When support heroes onboard in hours instead of days it’s easier to delight customers.
Rated the #1 easiest-to-use help desk software.
Modern UI, inspired by mobile messaging apps.
No need to jump between multiple screens and apps.
Great service is a team sport
At Gladly, we don't just say we're committed to the success of our customers, we live it. That's why customers rate our quality of support higher than Genesys.
Proven experience to help you onboard and succeed.
Guidance and help to achieve your CX goals.
Fast customer support whenever you need us.
Gladly turns customer service cost centers into profit centers
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.
Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:
Now
of customers self-serve
Reduction of
in order-to-contact ratio
Increase of
in first call resolution
The reviews are in
User reviews provided by G2 Crowd
 |
Genesys Cloud CX |
|
Star Rating |
 |
![](https://www.gladly.com/wp-content/themes/gladly/images/star-half-grey.svg") |
Ease-of-use |
9.5 |
8.8 |
Quality of support |
9.3 |
7.9 |
Ease of setup |
9.2 |
8.2 |
Integrations |
9.1 |
8.3 |
Customer profiles |
8.7 |
8.6 |
|
||
Star Rating |
|
|
Ease-of-use |
9.5 |
|
Quality of support |
9.3 |
|
Ease of setup |
9.2 |
|
Integrations |
9.1 |
|
Customer profiles |
8.7 |
|
Genesys Cloud CX | |
Star Rating |
|
Ease-of-use |
8.8 |
Quality of support |
7.9 |
Ease of setup |
8.2 |
Integrations |
8.3 |
Customer profiles |
8.6 |
It’s rather difficult to find somebody that can work a dozen screens at one time while delivering a really great Guest experience. I’ve always been looking for a platform as intuitive as an iPhone–and Gladly is it.
Why Ulta switched
During COVID-19 lockdowns, Ulta transitioned 200 of their in-store helpers to online-based service, answering guest emails. Gladly’s user-friendly interface enabled the change seamlessly.
Customer service as you’ve never seen it before
Explore all the ways Gladly is better than Genesys.
No tickets or cases
Know who your customer is within the first 5 seconds, agents can provide service that keeps them coming back for life.
A single conversation
See a customer's entire conversation history in a single view, no matter what channel they come from.
The right agent
Match customers with the best-suited agent to accelerate time-to-resolution.
Answers everywhere
Leverage one knowledge base to publish standardized information across all channels.
Actionable insights
Understand team performance across agents, channels, and conversations with historic and real-time insights.
Customer-centric tasks
Keep every interaction tied to the customer under a single communication thread.
See what industry-leading customer service looks like with Gladly.
