Read all about the latest product news, announcements, and more happening at Gladly.
Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!
Gladly is honored as RetailTech Breakthrough’s “Overall Customer Experience Solution of the Year,” recognizing innovation in CX.
Meet Sidekick Answers and Sidekick Actions, capabilities on Gladly's AI engine that resolve common and complex questions for seamless support.
Gladly is proud to announce new and smarter integrations with Shopify, BigCommerce, and more
Gladly earns recognition in G2’s 2025 Best Software Awards, ranking in the top 4% of all solutions in the Customer Service Products category.
Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support. Learn more!
Revisit our favorite moments from Gladly Connect Live 2024 and experience the magic of the ultimate customer experience event.
Hear from popular ecommerce brands like Peak Design and Birdies on the successes they’re seeing with Gladly.
Learn how Gladly’s SOC 2 Type II compliance bolsters CX data security for the brands it serves. Get details on Gladly’s data compliance and more.
In the latest winter G2 reports, Gladly received 36 No. 1 rankings, five more than the previous season, while moving up in 20 other categories.
Discover the future of customer service with Gladly’s groundbreaking AI and automation platform, Sidekick. Read the announcement here.
What can attendees expect to learn from Gladly Connect Live? These actionable CX insights from GCL 2022 set the tone for prospective 2023 attendees.
Accessible design and UI? Check. A full array of out-of-the-box features? Check. Modern technology that scales as the business does? Check.
Discover what users have to say about the Gladly implementation process in this review roundup, from user adoption to ease of use and setup.
