Customer at the center

Put customers back at the center of customer service.

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Know customers by their name, not their case number

Gladly is the only customer service platform that puts customers — not tickets or case numbers — at the center of the support experience, eliminating duplicate tickets and saving up to 45% of associated costs.

Every conversation, whether led by an agent or AI, starts with a clear understanding of who the customer is and what they’re reaching out about. This deep familiarity ensures highly personal experiences and matches customers with the right information, action, or agent — all in real time.

Make customer service radically personal

Gladly was built from the ground up with a singular focus — customers, not tickets.

Personal is proven efficient

Explore how we help leading brands deliver customer service the way it should be, with people at the center.

People Match

By having the power to prioritize and respond to passengers with urgent needs, Breeze Airways achieved 70% faster response times, saving their passengers 200,000 hours.


faster response times

Customer Profile

With a clear view of a customer’s entire contact history and personal preferences in a single profile, Pacsun achieved greater efficiency and delivered more radically personal support.


Consistent CSAT score

Read more Gladly customer stories

Interested in seeing more?

Book a demo to learn how we can help bring people back to the center of your customer service.

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