It starts with people
Gladly puts people at the center of every experience.Book a demo
Know customers by their name, not their case number
Gladly is a customer service platform that puts people — not tickets or case numbers — at the center. Every conversation, whether led by a customer service hero or AI, starts with a clear understanding of who the customer is and what they’re reaching out about.
This deep familiarity ensures highly personalized experiences and matches customers with the right information, action, or hero — all in real time.
Make customer service personal
Gladly was built from the ground up with a singular focus — people, not tickets.
Personal is proven efficient
Explore how we help leading brands deliver customer service the way it should be, with people at the center.
In just one month, JOANN reduced its support backlog by 93% — all while managing a 25% holiday surge without extra staff. On average, they saw a 30% consolidation of total workload (vs. tickets).
consolidation of total workload
By having the power to prioritize and respond to passengers with urgent needs, Breeze Airways achieved 70% faster response times, saving their passengers 200,000 hours.
faster response times
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Help Customers Help Themselves with Personalized Self-Service
Efficient CX starts by helping customers help themselves. With Gladly’s personalized self-service capabilities, agents can tackle more complex tasks.
Turn Customer Service Agents into CX Superheroes
With robust AI, an intuitive platform, and a supportive community, Gladly transforms CX agents into superheroes. See the Gladly difference today.