Back to Integrations

Ada Support Inc.

Ada is an AI chatbot platform powered by the industry-leading NLP technology to enable the world’s fastest-growing brands to create best-in-class automated customer experiences. While other businesses are trying to talk to customers less, Ada helps your brand talk to customers more, at any scale.

Get Started

Ada acts as the brand interaction layer to help businesses automate 80%+ of simple, day-to-day inquiries as well as complex and personalized conversations. When access to a human agent is needed, Ada seamlessly transitions to an agent on Gladly, arming them with data-rich context and customer visibility so they can deliver fast, efficient, and personalized support effortlessly.

Benefits:

  • Seamless, contextual handoff between Ada’s chatbot and live agents on Gladly to create the best interaction experiences for both customers and agents: speed up time to resolution, reduce efforts, and establish personalized connections.
  • Industry-leading AI/NLP technology that requires minimum training to detect customer intents and achieve 80%+ containment rate, enabling large businesses to scale more interactions disproportionately with capital investment on agent headcount and IT resources.
  • No-code bot building platform with intuitive drag-and-drop interface makes Ada the easiest AI chatbot for non-technical teams to build and launch in less than 30 days.
  • Ada’s API agnosticism allows brands to integrate with any tech stack to leverage all data sources from 3-rd party systems, enabling such capabilities as intelligent routing and hyper-personalization.
  • Build one bot, deploy across social channels (FB Messenger, Whatsapp, Line, Instagram, etc.) and 107+ languages to facilitate omni channel, multilingual interactions at any scale.

Other Resources

Ecommerce bot capabilities: https://www.ada.cx/industries/ecommerce-chatbot