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Ada Support Inc.

Ada is an AI chatbot platform powered by the industry-leading NLP technology to enable the world’s fastest-growing brands to create best-in-class automated customer experiences. While other businesses are trying to talk to customers less, Ada helps your brand talk to customers more, at any scale.

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Ada acts as the brand interaction layer to help businesses automate 80%+ of simple, day-to-day inquiries as well as complex and personalized conversations. When access to a human agent is needed, Ada seamlessly transitions to an agent on Gladly, arming them with data-rich context and customer visibility so they can deliver fast, efficient, and personalized support effortlessly.


  • Seamless, contextual handoff between Ada’s chatbot and live agents on Gladly to create the best interaction experiences for both customers and agents: speed up time to resolution, reduce efforts, and establish personalized connections.
  • Industry-leading AI/NLP technology that requires minimum training to detect customer intents and achieve 80%+ containment rate, enabling large businesses to scale more interactions disproportionately with capital investment on agent headcount and IT resources.
  • No-code bot building platform with intuitive drag-and-drop interface makes Ada the easiest AI chatbot for non-technical teams to build and launch in less than 30 days.
  • Ada’s API agnosticism allows brands to integrate with any tech stack to leverage all data sources from 3-rd party systems, enabling such capabilities as intelligent routing and hyper-personalization.
  • Build one bot, deploy across social channels (FB Messenger, Whatsapp, Line, Instagram, etc.) and 107+ languages to facilitate omni channel, multilingual interactions at any scale.

Other Resources

Ecommerce bot capabilities: