X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Gladly AI
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
QA Insights
Real-time CSAT Feedback
Become a Gladly Partner
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
MaestroQA
Assembled
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Reports and Guides
Events and Webinars
Grow
Learning
Community
Help Docs
Connect
Gladly Connect Live
Gladly Connect Live 2025
Join 350 visionaries rewriting the rules of CX with AI innovation
Learn from 350 visionaries rewriting the rules of CX with AI innovation
Customer Experience
CX Hero Resources
Benchmark your customer support team’s performance
Real metrics from real Gladly customers.
Turn your customer service department from a cost center into a revenue generator with radically personal customer experiences.
Develop a revenue-minded culture across your service team to make hyper-personalized recommendations and capture customers with high purchase intent.
in contact center generated revenue
Assign a focused team of agents who provide concierge-level service to your highest value customers to increase CLTV and drive brand loyalty.
make repeat purchases after brands make them feel known
Complete credit card transactions and minimize payment friction on digital messaging channels.
generated by Crate & Barrel through messaging payments in first week
Drive deeper relationships with high-value customers by routing them to dedicated agents who know everything about them — including what their preferences and past purchases — building brand loyalty and customers for life.
Increase sales by matching customers to subject-matter experts best able to help them. If they're on a page about camping gear, route them to the avid camper on your team who has the most knowledge about the product.
Route customers with high lifetime value and average order spend to the front of the line. Match with agents who have high-sales instincts and proven track records of completing purchases.
Proactively send messages to your customers at the right time so you don't lose them — like if you've seen them spend time on your website, you can help guide them to the cart and complete their purchase.
With rich-customer information all in a single-view, you will know everything about your customer and can leverage data like past purchases and preferences to create thoughtful, and authentic up-sell opportunities.
Drive more revenue online by completing payments where your customers are. With the ability to take payments on messaging channels, no need to transfer them to other, or more expensive channels to complete the transaction.