Provide 24/7 support

Reduce inbound requests to your contact centers by publishing answers to common questions through your Help Center or Chat Widget—available for customers when they need them most.

Personalized responses

Self-serve simple questions like delivery status, past bookings, and upcoming reservations so customers can get answers that are relevant to them.

Author once, publish everywhere

Ensure answers are consistent across all channels. Content owners can author answers once and publish them everywhere.

Key Features

Help customers help themselves by surfacing answers to frequently asked questions so customers can get the solutions they need quickly.


Our web chat widget can be accessed from any page so customers don’t need to navigate away from their shopping cart to find the answers they need.

Help Center

Plug your knowledge base directly into your website— providing your customers consistent answers in your FAQs.

Personalized IVR

Pull key customer data such as delivery status, past bookings, and upcoming reservations directly into the IVR so customers can quickly find the answers they need on their own.

Multi-Language Answers

In a single database create Answers in multiple languages across multiple channels, including self-service.

Localized Answers

Show customers relevant Answers in your public FAQs based on their locality and language preference.

Dynamic Answers

Display different answers depending on what page the customer is on.

See Customer Self-Service in Action


Experience the platform as a Gladly support hero