Provide 24/7 support
Reduce inbound requests to your contact centers by publishing answers to common questions through your Help Center or Chat Widget—available for customers when they need them most.
Personalized responses
Give fast, personalized responses based on everything you already know about your customer. With Self-Service Threads, trigger automated conversations to answer common questions such as "where is my order?"
Author once, publish everywhere
Ensure answers are consistent across all channels. Content owners can author answers once and publish them everywhere.
Key Features
Help customers help themselves by surfacing answers to frequently asked questions so customers can get the solutions they need quickly.
Gladly Sidekick
Empower shoppers to resolve a multitude of issues independently, such as “track my order” and “manage my subscription”.
Self-Service Threads
Share relevant customer data, such as order status, returns, or subscriptions, directly into an automated chat for faster resolution.
Help Center
Plug your knowledge base directly into your website— providing your customers consistent answers in your FAQs.
Personalized IVR
Pull key customer data such as delivery status, past bookings, and upcoming reservations directly into the IVR so customers can quickly find the answers they need on their own.
Multi-Language Answers
In a single database create Answers in multiple languages across multiple channels, including self-service.
Localized Answers
Show customers relevant Answers in your public FAQs based on their locality and language preference.
Dynamic Answers
Display different answers depending on what page the customer is on.
