Help your customers help themselves
Surface answers to frequently asked questions so customers can get the answers they need quickly and service heroes can focus on the more complex customer problems.Request Demo
Have a trusty sidekick
Publish answers to common questions through your Help Center or our Chat Widget. Since it is built by us, customers can jump right into a chat if needed.
Answer the simple things
Self-serve simple questions like delivery status, past bookings, and upcoming reservations so customers can get answers unique to them.
Author once, publish everywhere
Ensure answers are consistent across all channels. Content owners can author answers once and publish them everywhere.
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Help customers help themselves by surfacing answers to frequently asked questions so customers can get the solutions they need quickly.
Our web chat widget can be accessed from any page so customers don’t need to navigate away from their shopping cart to find the answers they need.
Plug your knowledge base directly into your website— providing your customers consistent answers in your FAQs.
Pull key customer data such as delivery status, past bookings, and upcoming reservations directly into the IVR so customers can quickly find the answers they need on their own.
In a single database create Answers in multiple languages across multiple channels, including self-service.
Show customers relevant Answers in your public FAQs based on their locality and language preference.
Display different answers depending on what page the customer is on.
Check out our resources to start thinking radically personal
4 ways top brands are innovating with Gladly
Learn how top brands like JetBlue and TUMI are delivering radically personal customer service.