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Benchmark your customer support team’s performance
Real metrics from real Gladly customers.
Our #1-rated customer service platform, built to power a highly effective and personalized support experience by centering processes and automation around people, not tickets.
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Every aspect of Gladly Hero is crafted around helping the customer, so agents are more successful and customers always receive the exceptional service they’ve come to expect from your brand.
Every conversation starts with a clear understanding of the customer, leading to more personalized experiences.
With a built-in knowledge base deployed across channels, customers get the answers they need without human assistance.
A modern messaging UI offers powerful automation and AI capabilities, earning Gladly the #1 Easiest to Use ranking on G2 Crowd.
All customer outreach — regardless of channel — flows into a single view, so context is never lost and follow-up is seamless.
A live view of your contact center across channels makes it easy to see what’s going on and make real-time adjustments.
Adds customer-preferred channels — like chat, and SMS — and unifies every interaction regardless of the channel into a single, lifetime view.
Equips high-volume teams with AI-powered features that promote hyper-personalized customer experiences at scale.
Leverages data and integrations to drive personalization and route support based on urgency and custom prioritization.
Rapidly growing retail brand Birdies used Hero to scale their support team and create more efficiencies for agents – leading to 69% of customers using self-service.
88%
Fabric and craft brand JOANN used Hero and Sidekick to deliver 24/7 personalized support at scale, reducing their email response times by 70% and cutting support hero onboarding to just 5 days.
93%
After switching from a legacy CX system, Peak Design leveraged Hero and Sidekick to deliver higher customer satisfaction – a 97% CSAT score – with zero conversations lost in their queue.
$17K
Customer service leaders rated Gladly #1 in driving results for our customers. See how Hero can drive growth for your brand today.
Opt for Gladly, the leading customer service platform designed for scalability.