Trusted by the world’s most loved brands
Our customers know the only way to deliver radically personal customer service is through real conversations, not with tickets.
Hundreds of brands have chosen Gladly to turn their agents into heroes who drive customer loyalty and powerful business results.
Reduced backlog by 93% in one month
JOANN stands for individuality. With Gladly, they’ve grown more meaningful, personal connections with customers. Solving more. All without tickets.
55% more customers helped each hour
By adding new social media channels, Tory Burch can now serve more customers at the same time without sacrificing their personal touch.
Trained over 450 new service heroes for the holiday season
See how PacSun saw tremendous gains in efficiency by having a clear view of the customer contact history in one single profile.
Slashed customer wait times by 40%
Deckers significantly reduced call volumes and wait times by providing customers with self-service.
Why brands choose Gladly
Our complete customer service solution, leveraging AI, has the power to transform your experience for customers and agents.
It starts with people
All communication is tied to a customer — not a case or ticket number — so every conversation starts with a real-time understanding of who the customer is.
Make customer service personal
Help customers help themselves
Customers can take action and find the answers they need when they need them with personalized self-service, powered by AI and guided by your policies and integrations.
Empower your customers
Turn agents into heroes
Between a modern UI and powerful AI assistance, agents are equipped with the tools they need to excel in their roles and drive loyalty, becoming customer service heroes.
Activate your agents
Unified in a single, lifelong conversation
Every channel — from voice to email to SMS — is natively built-in and shows up in one conversation stream, meaning each customer contact is unified in a single view.
Simplify your serviceAchieve your CX goals
Separate channels and tickets stand in the way of helping people. The best brands know it.
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Easier implementation
With Gladly, onboarding is fast and easy, making the switch pain-free.
Learn more -
Easier to use
Agents using Gladly are happier and more engaged than ever before.
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Easier results
Gladly helps you do more with less, saving you both time and money.
Learn more
Let Gladly transform your customer service
Drive revenue
Make every customer
feel known right from
"hello".
increase in contact center-generated revenue
TAP INTO MORE REVENUEBuild efficiency
Build meaningful relationships across all channels.
20%increase in agent productivity
INCREASE YOUR EFFICIENCIESStreamline
Don't just consolidate to save money. Turn your agents into heroes.
40%reduction in contact center tools
START SAVING NOWWith our previous platform, we would have to go digging. In previous platforms, a situation would be 10-13 cases and would take up to 45 minutes. In moving to Gladly, it takes 2-4 minutes - all they have to do is scroll up.
It feels good to have somebody recognize you. Giving associates all of the information on the customer empowers them to deliver magical service. Gladly allows the associate to create more magic on one screen.
No matter which role you're in, regardless of whether it seems that it's customer-facing or not - you're customer-facing. That's why it makes so much sense to use this platform that's aligned around the customer.
The switch to Gladly has helped us lower our total volumes dramatically. The biggest reason is we see everything in a single conversation with the customer instead of separate tickets
Now instead of piecing together a bunch of tickets, all an agent has to do to see a customer's history with them is scroll up.
