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Unleashing AI to Scale Customer Service Happiness
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Driving Customer Loyalty With the Metrics That Matter
Learn how to measure and optimize key CX metrics for long-term loyalty.
Gladly empowers modern customer service teams to create meaningful connections, boost productivity, and drive lifelong customer loyalty at scale.
Our customers know the only way to deliver radically personal customer service is through real conversations, not with tickets.
Hundreds of brands have chosen Gladly to turn their agents into heroes who drive customer loyalty and powerful business results.
Read customer stories
Reduced backlog by 93% in one month
JOANN stands for individuality. With Gladly, they’ve grown more meaningful, personal connections with customers. Solving more. All without tickets.
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55% more customers helped each hour
By adding new social media channels, Tory Burch can now serve more customers at the same time without sacrificing their personal touch.
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Trained over 450 new service heroes for the holiday season
See how PacSun saw tremendous gains in efficiency by having a clear view of the customer contact history in one single profile.
Slashed customer wait times by 40%
Deckers significantly reduced call volumes and wait times by providing customers with self-service.
Our complete customer service solution, leveraging AI, has the power to transform your experience for customers and agents.
All communication is tied to a customer — not a case or ticket number — so every conversation starts with a real-time understanding of who the customer is.
Customers can take action and find the answers they need when they need them with personalized self-service, powered by AI and guided by your policies and integrations.
Between a modern UI and powerful AI assistance, agents are equipped with the tools they need to excel in their roles and drive loyalty, becoming customer service heroes.
Every channel — from voice to email to SMS — is natively built-in and shows up in one conversation stream, meaning each customer contact is unified in a single view.
Separate channels and tickets stand in the way of helping people. The best brands know it.
With Gladly, onboarding is fast and easy, making the switch pain-free.
Agents using Gladly are happier and more engaged than ever before.
Gladly helps you do more with less, saving you both time and money.
Make every customerfeel known right from"hello".
Build meaningful relationships across all channels.
Don't just consolidate to save money. Turn your agents into heroes.
Jason Faria Vice President of Customer Experience, V Shred
Kate ShowalterVice President, Customer Care, Crate & Barrel
Logan RoseManager of Customer Advocacy, Framebridge
Ben DeveyHead of CX, Kuru
Katrina DonohueCustomer Experience Manager, Rothy's
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