Trusted by the world’s most loved brands

Our customers know the only way to deliver radically personal customer service is through real conversations, not with tickets.

Hundreds of brands have chosen Gladly to turn their agents into heroes who drive customer loyalty and powerful business results.

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Black Allbirds logo

87% resolution rate

With Gladly’s complete AI-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels.

Black Crate & Barrel logo

Reduced tech spending by 45%

Gladly helped automate routine requests with personal, effective self-service channels so agents could focus on high-value conversations that turned Crate & Barrel’s cost center into a revenue generator.

Black Bombas logo

90% decrease in time to first response

Bombas used Gladly’s AI and people-centered platform to combat friction across their customer experience and drive long-term loyalty while maintaining a 99% CSAT.

Black Peak Design logo

100% automated conversations

Peak Design saved big by switching from a legacy system to Gladly, eliminating ticket volume and automating 100% of order tracking, return, and warranty inquiries — all at a 98% CSAT.

Why brands choose Gladly

Our complete customer service solution, has the power to transform the support experience for your customers and agents.

Customer at the center

Because all communication is tied to a customer — not a case or a ticket number — every conversation starts with knowing the customers’ entire history.

See how we make service personal

Customer service AI

Experience AI that knows where to find answers and when and how to take action, resulting in faster, more personal support.

Learn more about Gladly’s AI

Best of AI and people

With the right mix of AI and human support, customers can resolve their own inquiries and agents can prioritize high-value work that drives loyalty and revenue.

Learn about our Customer Service Platform

All in a single lifelong conversation

The customer is at the center of the conversation, so every channel — from voice to SMS to email and chat — is natively built in and easily accessible.

See our channel capabilities

You don’t have to break the bank to get it all

Gladly’s Customer Service Platform brings together AI, human know-how, and customer insights to deliver tailored experiences with wide-reaching impact.

Start creating exceptional experiences

Getting started with Gladly is quick and easy, so you can unlock team efficiency, cost savings, and better support experiences in less time and with less effort.

  • Easier to use

    Agents using Gladly are happier and more engaged than ever before.

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  • Easier results

    Gladly helps you do more with less, saving you both time and money.

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Results that speak for
themselves

Gladly’s complete customer service solution is proven to save time and money while increasing customer satisfaction and growing revenue.

Fast-Track ROI Boost Efficiency Enhance Experience Reduce Costs

Fast-Track ROI

Gladly's ease of use and rapid implementation empower your team to hit the ground running, reducing onboarding time and accelerating your return on investment.

Boost Efficiency

Our AI-powered, unified platform equips your agents with comprehensive customer context and tools that dramatically increase productivity, enabling them to handle conversations and resolve complex issues faster.

Enhance Experience

Deliver highly personalized, consistent customer service across all channels, including AI-led self-service options, at a much faster rate, significantly improving customer satisfaction scores.

Reduce Costs

Consolidate your tech stack into a single, comprehensive platform for all communication channels that empowers teams to do more with less, reducing technology and labor costs while maintaining service quality.

Built to work the way you do

Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.
See Our Integrations

"With our previous platform, we would have to go digging. In previous platforms, a situation would be 10-13 cases and would take up to 45 minutes. In moving to Gladly, it takes 2-4 minutes - all they have to do is scroll up."

Jason Faria
Vice President of Customer Experience, V Shred

"It feels good to have somebody recognize you. Giving associates all of the information on the customer empowers them to deliver magical service. Gladly allows the associate to create more magic on one screen."

Kate Showalter
Vice President, Customer Care, Crate & Barrel

"No matter which role you're in, regardless of whether it seems that it's customer-facing or not - you're customer-facing. That's why it makes so much sense to use this platform that's aligned around the customer."

Logan Rose
Manager of Customer Advocacy, Framebridge

"Now instead of piecing together a bunch of tickets, all an agent has to do to see a customer's history with them is scroll up."

Katrina Donohue
Customer Experience Manager, Rothy's

Start delivering personalized service at scale with Gladly.

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