Trusted by the world’s most loved brands
Our customers know the only way to deliver radically personal customer service is through real conversations, not with tickets.
Hundreds of brands have chosen Gladly to turn their agents into heroes who drive customer loyalty and powerful business results.
Reduced backlog by 93% in one month
JOANN stands for individuality. With Gladly, they’ve grown more meaningful, personal connections with customers. Solving more. All without tickets.
55% more customers helped each hour
By adding new social media channels, Tory Burch can now serve more customers at the same time without sacrificing their personal touch.
Trained over 450 new service heroes for the holiday season
See how PacSun saw tremendous gains in efficiency by having a clear view of the customer contact history in one single profile.
Slashed customer wait times by 40%
Deckers significantly reduced call volumes and wait times by providing customers with self-service.
Why brands choose Gladly
Our complete customer service solution, leveraging AI, has the power to transform your experience for customers and agents.
It starts with people
All communication is tied to a customer — not a case or ticket number — so every conversation starts with a real-time understanding of who the customer is.
Make customer service personalHelp customers help themselves
Customers can take action and find the answers they need when they need them with personalized self-service, powered by AI and guided by your policies and integrations.
Empower your customersTurn agents into heroes
Between a modern UI and powerful AI assistance, agents are equipped with the tools they need to excel in their roles and drive loyalty, becoming customer service heroes.
Activate your agentsUnified in a single, lifelong conversation
Every channel — from voice to email to SMS — is natively built-in and shows up in one conversation stream, meaning each customer contact is unified in a single view.
Simplify your serviceAchieve your CX goals
Separate channels and tickets stand in the way of helping people. The best brands know it.
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Easier implementation
With Gladly, onboarding is fast and easy, making the switch pain-free.
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Easier to use
Agents using Gladly are happier and more engaged than ever before.
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Easier results
Gladly helps you do more with less, saving you both time and money.
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Let Gladly transform your customer service
Drive revenue
Make every customer
feel known right from
"hello".
increase in contact center-generated revenue
TAP INTO MORE REVENUEBuild efficiency
Build meaningful relationships across all channels.
20%increase in agent productivity
INCREASE YOUR EFFICIENCIESStreamline
Don't just consolidate to save money. Turn your agents into heroes.
40%