Trusted by the world’s most loved brands
Our customers know the only way to deliver radically personal customer service is through real conversations, not with tickets.
Hundreds of brands have chosen Gladly to turn their agents into heroes who drive customer loyalty and powerful business results.
Reduced backlog by 93% in one month
JOANN stands for individuality. With Gladly, they’ve grown more meaningful, personal connections with customers. Solving more. All without tickets.
55% more customers helped each hour
By adding new social media channels, Tory Burch can now serve more customers at the same time without sacrificing their personal touch.
Trained over 450 new service heroes for the holiday season
See how PacSun saw tremendous gains in efficiency by having a clear view of the customer contact history in one single profile.
Slashed customer wait times by 40%
Deckers significantly reduced call volumes and wait times by providing customers with self-service.
Channels and tickets stand in the way of helping people
The best brands know it.
Real conversations need context and history.
Deliver 24/7 customer service with AI controlled by your brand standards.
With Gladly, agents work one customer screen without tickets.
Every channel exists in one conversation stream.
With automation, shoppers and support heroes communicate seamlessly.
Let Gladly transform your customer service
Make every customer
feel known right from
increase in contact center generated revenueTAP INTO MORE REVENUE
Build meaningful relationships across all channels.20%
increase in agent efficiencyINCREASE YOUR EFFICIENCIES
Don't just consolidate to save money. Turn your agents into heroes.40%