Trusted by the world’s most loved brands
Our customers know they can’t deliver supreme customer service with tickets. They prefer real customer conversations.
Hundreds of brands have chosen Gladly to turn their agents into support heroes who create customer loyalty and profound outcomes.

Reduced backlog by 93% in one month
JOANN stands for individuality. With Gladly, they’ve grown more meaningful, personal connections with customers. Solving more. All without tickets.

55% more customers helped each hour
By adding new social media channels, Tory Burch can now serve more customers at the same time without sacrificing their personal touch.

Trained over 450 new service heroes for the holiday season
See how PacSun saw tremendous gains in efficiency by having a clear view of the customer contact history in one single profile.

Slashed customer wait times by 40%
Deckers significantly reduced call volumes and wait times by providing customers with self-service.
Channels and tickets stand in the way of helping people
The best brands know it.

Real human conversations need context and history.

With Gladly, agents work one customer screen without tickets.

No channels to manage when they live in one conversation stream.

Shoppers and support heroes communicate seamlessly.
Let Gladly transform your customer service
Drive revenue
Make every customer
feel known right from
”hello".
increase in contact center generated revenue
TAP INTO MORE REVENUEBuild efficiency
Build meaningful relationships across all channels.
20%increase in agent efficiency
INCREASE YOUR EFFICIENCIESStreamline
Don't just consolidate to save money. Turn your agents into heroes.
40%reduction in contact center tools
START SAVING NOWWhy brands choose Gladly

Customers at the center
Give your team a single ticket-free view of a customer's lifelong history with your brand.
Start helping customers
Channel free
All channels woven into a single chronological stream similar to a modern messaging app.
Cease channel chaos
Personalized self-service
Give fast, personalized responses based on everything you already know about your customer.
Empower your customers
Quick onboarding
Train and onboard your customer service heroes in days. Not weeks or months.
Talk to an onboarding specialist
Consolidate technology
Cut costs and complexity by moving your tech stack into a single platform including voice.
Consolidate your tech stack
Supportive community
Join a vibrant community full of passionate CX leaders and customer support heroes.
Join the community