Trusted by the world’s most loved brands
Our customers know they can’t deliver supreme customer service with tickets. They prefer real customer conversations.
Hundreds of brands have chosen Gladly to turn their agents into support heroes who create customer loyalty and profound outcomes.
Reduced backlog by 93% in one month
JOANN stands for individuality. With Gladly, they’ve grown more meaningful, personal connections with customers. Solving more. All without tickets.
Boosted repeat customers by 60%
Davines has seen a 75% faster response time and can now focus its efforts on nurturing its customers with education rather than solving customer care issues.
Trained over 450 new service heroes for the holiday season
See how PacSun saw tremendous gains in efficiency by having a clear view of the customer contact history in one single profile.
Slashed customer wait times by 40%
Deckers significantly reduced call volumes and wait times by providing customers with self-service.
Channels and tickets stand in the way of helping people
The best brands know it.
Real human conversations need context and history.
With Gladly, agents work one customer screen without tickets.
No channels to manage when they live in one conversation stream.
Shoppers and support heroes communicate seemlessly.
Let Gladly transfrom your customer service
Make every customer
feel known right from
increase in contact center generated revenueTAP INTO MORE REVENUE
Build meaningful relationships across all channels.20%
increase in agent efficiencyINCREASE YOUR EFFICIENCIES
Don't just consolidate to save money. Turn your agents into heroes.40%