Trusted by the world’s most loved brands
Our customers know the only way to deliver radically personal customer service is through real conversations, not with tickets.
Hundreds of brands have chosen Gladly to turn their agents into heroes who drive customer loyalty and powerful business results.
Reduced backlog by 93% in one month
JOANN stands for individuality. With Gladly, they’ve grown more meaningful, personal connections with customers. Solving more. All without tickets.
55% more customers helped each hour
By adding new social media channels, Tory Burch can now serve more customers at the same time without sacrificing their personal touch.
Trained over 450 new service heroes for the holiday season
See how PacSun saw tremendous gains in efficiency by having a clear view of the customer contact history in one single profile.
Slashed customer wait times by 40%
Deckers significantly reduced call volumes and wait times by providing customers with self-service.
Channels and tickets stand in the way of helping people
The best brands know it.
Real conversations need context and history.
Deliver 24/7 customer service with AI controlled by your brand standards.
With Gladly, agents work one customer screen without tickets.
Every channel exists in one conversation stream.
With automation, shoppers and support heroes communicate seamlessly.
Let Gladly transform your customer service
Drive revenue
Make every customer
feel known right from
"hello".
increase in contact center generated revenue
TAP INTO MORE REVENUEBuild efficiency
Build meaningful relationships across all channels.
20%increase in agent efficiency
INCREASE YOUR EFFICIENCIESStreamline
Don't just consolidate to save money. Turn your agents into heroes.
40%reduction in contact center tools
START SAVING NOWWhy brands choose Gladly
Customers at the center
Give your team a single ticket-free view of a customer's lifelong history with your brand.
Get started with CX automation
Channel free
All channels woven into a single chronological stream similar to a modern messaging app.
Cease channel chaos
Personalized self-service
Assist customers and agents with quick, tailored responses and out-of-the-box productivity tools.
Get started with CX automation
Quick onboarding
Train and onboard your customer service heroes in days, not weeks or months.
Talk to an onboarding specialist
Consolidate technology
Cut costs and complexity by moving your tech stack into a single platform including voice.
Consolidate your tech stack
Supportive community
Join a vibrant community of CX leaders, enthusiasts, and customer service heroes.
Join the communityWith our previous platform, we would have to go digging. In previous platforms, a situation would be 10-13 cases and would take up to 45 minutes. In moving to Gladly, it takes 2-4 minutes - all they have to do is scroll up.
It feels good to have somebody recognize you. Giving associates all of the information on the customer empowers them to deliver magical service. Gladly allows the associate to create more magic on one screen.
No matter which role you're in, regardless of whether it seems that it's customer-facing or not - you're customer-facing. That's why it makes so much sense to use this platform that's aligned around the customer.
The switch to Gladly has helped us lower our total volumes dramatically. The biggest reason is we see everything in a single conversation with the customer instead of separate tickets
Now instead of piecing together a bunch of tickets, all an agent has to do to see a customer's history with them is scroll up.
