X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
Agyle Time
Big Commerce
Magento
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Reports and Guides
Webinars
Grow
Learning
Community
Help Docs
Mentorship
Connect
Events
Gladly Connect Live
Radically Personal and BARK
Unleashing AI to Scale Customer Service Happiness
Customer Experience
CX Hero Resources
AI-Driven CX Playbook
Discover the essentials needed to shape your CX strategy with AI
Set up routing rules to decide where to send your data in real-time. Build an application architecture that reacts to your Gladly data and quickly leverages other applications and services.
Amazon EventBridge is a serverless event bus that ingests streaming event data from Gladly. With Amazon EventBridge, you can design rules and custom workflows for the real-time routing of your data. This will help you create applications or use-cases that respond to your data sources in real-time. EventBridge can harness Gladly’s data streams to send data and activate other services like Amazon Kinesis streams, AWS Lambda, and Amazon SNS.
Build event-driven architectures
EventBridge simplifies the process of building event-driven architectures. There is no setup required. You can improve developer agility and application resiliency with loosely coupled event-driven rules and routes.
Connect SaaS apps
EventBridge ingests data from supported SaaS applications and routes it to AWS services and SaaS targets without writing custom integration code. You can use EventBridge to connect your SaaS apps or use events from your SaaS apps to trigger workflows for customer support, business operations, and more.
Write less custom code
EventBridge makes it easier to connect applications. You can ingest, filter, transform and deliver events without writing custom code. The schema discovery feature automatically adds schemas discovered from your event bus to the registry.
Learn more