Here’s what makes Gladly the #1
Explore key advantages of Gladly over Salesforce and why brands choose Gladly.
Customers, not cases
Creating case after case isn’t a good customer or agent experience. With Gladly, your agents help customers from a single, continuous conversation timeline.
See all interactions without opening multiple cases.
Get customer details that help personalize support.
Minimize customer friction.
Simple usage-based pricing
Salesforce pricing often doesn’t reflect numerous add-ons that make the platform function efficiently. Gladly pricing is straightforward from start to finish.
All channels built in.
No hidden costs for future growth.
Cut implementation costs in half.
No expensive consultants
Implementation and administration is made more difficult due to Salesforce’s reliance on integrations. With Gladly, you don’t need to pay for a consultant every quarter.
Turn months of implementation into days or weeks.
Simple to set up and customize when you want.
Industry-leading support along the way
Rated #1 easiest-to-use
Gladly helps agents focus on the important task of helping customers, without sacrificing the tools they need to do that fast and effectively.
Train agents in a matter of hours, not days or weeks.
Reduce ticket volume.
Increase agent efficiency.
Gladly turns customer service cost centers into profit centers
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.
Savings up to
from the start
Reduce up to
in ticket volume
in agent efficiency
We heard from service heroes that ‘this tool is way easier to use than our previous platform,’ which resonates with just how easy the training and onboarding process was for us and solidified that we made the right move.
Why PacSun Chose Gladly
While PacSun had an omnichannel shopping experience, its customer ticketing system didn’t support the consolidation of multiple contacts from individual customers.
This meant that customers had to explain their issue every single time they emailed, called, or chatted with a PacSun customer service hero.
By integrating Gladly, PacSun’s customer service representatives can efficiently respond to customers within seconds across multiple channels.
Customer service as you’ve never seen it before
Explore all the ways Gladly is better than Salesforce.
No tickets or cases
Know who your customer is within the first 5 seconds, agents can provide service that keeps them coming back for life.
A single conversation
See a customer's entire conversation history in a single view, no matter what channel they come from.
The right agent
Match customers with the best-suited agent to accelerate time-to-resolution.
Leverage one knowledge base to publish standardized information across all channels.
Understand team performance across agents, channels, and conversations with historic and real-time insights.
Keep every interaction tied to the customer under a single communication thread.