See why brands switch from Salesforce to Gladly

Why pay for multiple add-on features or channels that should be included as basic capabilities? Scale up and down, month-to-month, so you don’t get stuck with an enterprise-level plan you don’t need.

First, tell us a bit about yourself.

Join these Gladly brands who made the switch from Salesforce

Here’s what makes Gladly the #1 Salesforce alternative

Explore key advantages of Gladly over Salesforce and why brands choose Gladly.

Customers, not cases

Creating case after case isn’t a good customer or agent experience. With Gladly, your agents help customers from a single, continuous conversation timeline.

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See all interactions without opening multiple cases.

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Get customer details that help personalize support.

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Minimize customer friction.

Simple usage-based pricing

Salesforce pricing often doesn’t reflect numerous add-ons that make the platform function efficiently. Gladly pricing is straightforward from start to finish.

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All channels built in.

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No hidden costs for future growth.

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Cut implementation costs in half.

No expensive consultants

Implementation and administration is made more difficult due to Salesforce’s reliance on integrations. With Gladly, you don’t need to pay for a consultant every quarter.

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Turn months of implementation into days or weeks.

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Simple to set up and customize when you want.

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Industry-leading support along the way

Rated #1 easiest-to-use

Gladly helps agents focus on the important task of helping customers, without sacrificing the tools they need to do that fast and effectively.

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Train agents in a matter of hours, not days or weeks.

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Reduce ticket volume.

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Increase agent efficiency.

Gladly turns customer service cost centers into profit centers

Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.

Savings up to

50%

from the start

Reduce up to

30%

in ticket volume

Increase of

30%

in agent efficiency

Users consistently rank Gladly as better than Salesforce

User reviews provided by G2 Crowd

Star Rating

Ease of Use

9.5

8.1

Quality of Support

9.4

8.1

Ease of Setup

9.3

7.6

Integrations

9.5

8.4

Customer Profiles

9.5

8.7

Star Rating

Ease of Use

9.5

Quality of Support

9.4

Ease of Setup

9.3

Integrations

9.5

Customer Profiles

9.5

Salesforce

Star Rating

Ease of Use

8.1

Quality of Support

8.1

Ease of Setup

7.6

Integrations

8.4

Customer Profiles

8.7

We heard from service heroes that ‘this tool is way easier to use than our previous platform,’ which resonates with just how easy the training and onboarding process was for us and solidified that we made the right move.

Pablo Sanchez
Senior Manager of Customer Experience
PacSun

Why PacSun Chose Gladly

While PacSun had an omnichannel shopping experience, its customer ticketing system didn’t support the consolidation of multiple contacts from individual customers.

This meant that customers had to explain their issue every single time they emailed, called, or chatted with a PacSun customer service hero.

By integrating Gladly, PacSun’s customer service representatives can efficiently respond to customers within seconds across multiple channels.

Read the full story

Customer service as you’ve never seen it before

Explore all the ways Gladly is better than Salesforce.

See Gladly in action

No tickets or cases

Know who your customer is within the first 5 seconds, agents can provide service that keeps them coming back for life.

A single conversation

See a customer's entire conversation history in a single view, no matter what channel they come from.

The right agent

Match customers with the best-suited agent to accelerate time-to-resolution.

Answers everywhere

Leverage one knowledge base to publish standardized information across all channels.

Actionable insights

Understand team performance across agents, channels, and conversations with historic and real-time insights.

Customer-centric tasks

Keep every interaction tied to the customer under a single communication thread.

See Gladly in action

See what industry-leading customer service looks like with Gladly.

Get a demo