Salesforce Service Cloud features comparison
You don't have to just take our word for it—see how real users feel about Gladly.
User reviews provided by G2 Crowd
 |
Salesforce |
|
Star Rating |
 |
|
Ease of Use |
9.9 |
8 |
Quality of Support |
9.3 |
8 |
Ease of Setup |
9.4 |
7.4 |
Integrations |
9.1 |
8.1 |
Customer Profiles |
9.5 |
8.6 |
|
||
Star Rating |
|
|
Ease of Use |
9.9 |
|
Quality of Support |
9.3 |
|
Ease of Setup |
9.4 |
|
Integrations |
9.1 |
|
Customer Profiles |
9.5 |
|
Salesforce | |
Star Rating |
|
Ease of Use |
8 |
Quality of Support |
8 |
Ease of Setup |
7.4 |
Integrations |
8.1 |
Customer Profiles |
8.6 |
Customers, not cases
Creating case after case isn’t a good customer or agent experience. With Gladly, your agents help customers from a single, continuous conversation timeline that includes purchase history. View all interactions just by scrolling up without opening multiple cases and tabs.
Voice is standard, not an add-on
Say goodbye to the complexity of using external vendors for voice and buying minutes in advance. Say hello to native voice, email, text, chat, and more.
Any channel–same service agent
Let your customers choose the channel, not your software. Keep the same conversation going with your customer across any channel without having to switch to another agent. Channel switching is just a right click away to minimize customer friction in the moment.
No expensive consultants necessary
With Gladly, you don’t need to pay for a consultant every quarter to understand features you don’t need or implement changes so nothing breaks. Targeted features and integrations mean Gladly is simple to set up and you can customize when you want, without a forced quarterly migration onto the next version.
Simple usage-based pricing
Why pay for multiple add-on features or channels that should be included as basic capabilities? We don’t believe in paying for features or bundles you may never use. Our flexible pricing means you can scale up and down, month-to-month, so you don’t get stuck with an enterprise-level plan you don’t need.
