Unlock your customer service agents’ superpower
With powerful AI, an intuitive platform design, and a supportive community, Gladly equips your customer service agents with the tools they need to feel empowered in their roles.
No duplicate tickets. No time wasted on channel switching. No missed conversation history. Agents focus only on creating lasting customer connections that elevate your brand above the rest, becoming customer service heroes.
Activate your agents
Gladly knows agents need the means to thrive in the workplace for any other aspect of your customer experience to prosper.
-
Gladly Hero AI
Our suite of AI tools boosts agent productivity through increased efficiency and personalization. Hero AI summarizes past conversations and suggests real-time guidance so your team has all the context they need to take swift action, turning your customer service heroes into superheroes.
-
Simple Design
Gladly Hero looks and feels like a modern messaging app, making onboarding a breeze and Gladly the #1 easiest-to-use help desk software on G2 Crowd. Information is where it’s expected, next actions are easy to find, and conversation history is front and center.
Learn more about Gladly on G2 -
Community
Gladly is dedicated to providing opportunities for your agents to connect, learn, and grow. From helpful guides and mentorships to certifications and educational courses, the Gladly Connect community is a free space for them to explore and use to stay ahead in their careers.
Join the community
Trusted by 10,000+ CX professionals
Discover how we help leading brands turn their agents into heroes.
Turn agents into superheroes
To combat higher-than-normal call volumes and avoid additional hiring costs, Ulta Beauty brought in 200 people from their field retail team to augment their customer service team. Adam Seede, from Ulta Beauty said, “It worked amazingly.”
200
heroes onboarded with ease
Turn agents into superheroes
Logan Rose, from Framebridge, told us their hero onboarding went from “around a week and a half to two days with Gladly.”
2
days onboarding
Turn agents into superheroes
PacSun seamlessly onboarded 450+ agents during their first holiday season with Gladly. “Service heroes said that ‘this tool is way easier to use than our previous platform,' which resonates with just how easy the training and onboarding process is and solidified that we made the right move.”
450
