Explore Social Media Customer Service on Gladly

Meet your customers on Instagram, Facebook, and more

Give your customers a break from scrolling through their feeds to reach out for customer support when they want, where they want

See Instagram in Action

Funnel customer service issues through social listening software to give your heroes more ways to respond to customers in a social world

Turn your page likes into real likes by being there when they need you most while increasing brand affinity along the way

Go from page likes to real likes with a natively-built social media support solution.

With inbound and outbound messaging access through WhatsApp, support teams can respond directly to customers.

Respond to Facebook messages through Gladly, just like you would for other channels.

Engage with your customers on Instagram—from DMS to Stories—without having to leave Gladly.

Thanks to a modern, user-centric interface, agents can recognize customers in seconds, not minutes. See the Gladly difference for CX agents today.

If you’re only using Instagram for marketing, you’re leaving revenue on the table.

Gladly optimizes generative AI and customer service agents to ensure you deliver exceptional support experiences.