Meet your customers on social media channels
Give your customers a break from scrolling through their Facebook or Twitter feeds to reach out for customer support when they want, where they want.
Compatible with social listening tools
Funnel customer service issues through social listening software to give your heroes more ways to respond to customers in a social world.
Make customers ❤️ you even more
Turn your page likes into real likes by being there when they need you most while increasing brand affinity along the way.
Ready to get started?See pricing
Go from page likes to real likes with a natively-built social media support solution.
Respond to Twitter DMs, either directly from the customer or funneled through Social Listening tools.
Respond to Facebook messages through Gladly, just like you would for other channels.
Check out our resources to start thinking radically personal.
Gladly fundamentals-- customer centric service
Get the basics in 13 minutes with Mike McCarron, VP of Customers