Natively built-in social support

Meet your customers on the social channels that mean most to them without them having to leave the app. No matter which channel they reach out to you from, the entire thread is saved in one conversation.

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Meet your customers on social media channels

Give your customers a break from scrolling through their Facebook or Twitter feeds to reach out for customer support when they want, where they want.

Compatible with social listening tools

Funnel customer service issues through social listening software to give your heroes more ways to respond to customers in a social world.

Make customers ❤️ you even more

Turn your page likes into real likes by being there when they need you most while increasing brand affinity along the way.

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"We can go from email to phone to chat to social all within the same platform something that I have never heard of before in all my years of working in eCommerce."
Mislay Christians
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Key Features

Go from page likes to real likes with a natively-built social media support solution.


Respond to Twitter DMs, either directly from the customer or funneled through Social Listening tools.

Facebook Messenger

Respond to Facebook messages through Gladly, just like you would for other channels.


Engage with your customers on Instagram—from DMS to Stories—without having to leave Gladly.

See Social Channels In Action

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