Customer Expectations Report Understand what customers want when it comes to service. GET THE REPORT

Meet your customers on Instagram, Twitter, and more

Give your customers a break from scrolling through their Facebook or Twitter feeds to reach out for customer support when they want, where they want

See Instagram in Action

Compatible with social listening tools

Funnel customer service issues through social listening software to give your heroes more ways to respond to customers in a social world

Make customers ❤️ you even more

Turn your page likes into real likes by being there when they need you most while increasing brand affinity along the way

Key Features

Go from page likes to real likes with a natively-built social media support solution.


Respond to Twitter DMs, either directly from the customer or funneled through Social Listening tools.

Facebook Messenger

Respond to Facebook messages through Gladly, just like you would for other channels.


Engage with your customers on Instagram—from DMS to Stories—without having to leave Gladly.

See What Our Customers Have To Say

"We can go from email to phone to chat to social all within the same platform something that I have never heard of before in all my years of working in eCommerce."

Mislay Christians

See Social Channels In Action


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Customer service is at its best when it's a conversation. Start one today.