Kustomer features comparison
You don't have to just take our word for it—see how real users feel about Gladly.
User reviews provided by G2 Crowd
 |
Kustomer |
|
Star Rating |
 |
![](https://www.gladly.com/wp-content/themes/gladly/images/star-half-grey.svg") |
Ease of Use |
9.2 |
8.8 |
Quality of Support |
9.3 |
8.9 |
Ease of Setup |
9.2 |
8.4 |
Integrations |
9.1 |
8.3 |
Customer Profiles |
9.4 |
9 |
|
||
Star Rating |
|
|
Ease of Use |
9.2 |
|
Quality of Support |
9.3 |
|
Ease of Setup |
9.2 |
|
Integrations |
9.1 |
|
Customer Profiles |
9.4 |
|
Kustomer | |
Star Rating |
|
Ease of Use |
8.8 |
Quality of Support |
8.9 |
Ease of Setup |
8.4 |
Integrations |
8.3 |
Customer Profiles |
9 |
Ticketless resolution
Good ticket service, isn’t good customer service. With Gladly, your service heroes resolve issues from a single, continuous view of purchase history and inquiries in a conversation timeline to deliver radically personal customer service.
Voice is included
Say goodbye to the complexity and costs of third-party vendors and hello to native voice, and email, text, chat, and more. Gladly is an all-in-one platform for service heroes to respond to customers across all channels from a single screen.
Frictionless payments
Turn your contact center into a revenue center. Gladly’s PCI Level II compliant web chat payments accelerate your cross-sell and upsell opportunities, making it fast, secure, and convenient for your customers to complete transactions.
Real-time dynamic routing
Increase your first contact resolution rate. Match each incoming inquiry with the best suited service agent, based on skills, urgency, customer attributes, and any other criteria you want for prioritizing. Automatically route your most valuable customers to the same service hero for a white-glove service experience.
Consumption-based pricing
It makes a lot of cents—only pay for what you use. Gladly’s flexible pricing means you can scale up and down, month-to-month
''One of the key opportunities that Gladly unlocked for us is being able to scale up the amount of support that we provide while not having to necessarily hire a trillion people. ''
