Switch from Kustomer to Gladly today
With so much uncertainty in customer service, you need a reliable technology partner thats’s easy to work with and easy to use.
See why our people-centered solutions are rated #1 easiest-to-use Help Desk and Customer Self-Service software on G2.
Join these Gladly brands who made the switch from Kustomer
Why brands choose Gladly over Kustomer
AI and agents together, driving lifelong loyalty at scale.
Reduce total cost of ownership
While Kustomer focuses on social channels, all channels are natively built in Gladly, from voice to messaging to self-service.
A single, seamless customer communication platform
No markups on telephony fees—pay for what you use
No-code genAI and automation platform for personalized self-service
Boost productivity with the easiest-to-use software
While Kustomer’s UI mimics clunky ticketing systems, Gladly’s highly-rated UI ties every communication into a single, lifelong thread.
Customer activities and conversation history in one view
No more searching and merging conversations
Modern UI and AI tools to drive fast, personalized responses
Get full visibility across all channels, agents, and customers
Kustomer ages out their data after 18 months making it impossible to look at historical trends. With Gladly, report on everything that matters.
Real-time liveboards and OOTB reports
Historical data to forecast and optimize
Custom reporting and API event streaming
Get up and running fast
We don't just say we're committed to our customers' success, we live it. Brands rate our quality of support higher than Kustomer's.
Fast implementation with minimal effort from IT
Seamless onboarding and ongoing premium support
Gladly Connect community access to grow and learn from others
Why we’re rated one of G2’s top help desks
Conversation-based solutions like Kustomer don’t rank in the Top 20. Gladly’s people-centered solution builds loyalty, transforming customer service into a revenue generator.
reduction in duplicate tickets with people-centered technology
decrease in costs by consolidating your technology stack
days on average for a customer service hero to be fully trained
Our customers have spoken
Gladly beats Kustomer across all software ratings
 |
Kustomer |
|
Star Rating |
 |
![](https://www.gladly.com/wp-content/themes/gladly/images/star-half-grey.svg") |
Ease of Use |
9.5 |
8.7 |
Quality of Support |
9.4 |
8.9 |
Ease of Setup |
9.3 |
8.3 |
Integrations |
9.5 |
8.9 |
Customer Profiles |
9.5 |
9.1 |
|
||
Star Rating |
|
|
Ease of Use |
9.5 |
|
Quality of Support |
9.4 |
|
Ease of Setup |
9.3 |
|
Integrations |
9.5 |
|
Customer Profiles |
9.5 |
|
Kustomer | |
Star Rating |
|
Ease of Use |
8.7 |
Quality of Support |
8.9 |
Ease of Setup |
8.3 |
Integrations |
8.9 |
Customer Profiles |
9.1 |
The type of partnership you have with a technology vendor makes or breaks your success with their product. Gladly has been a stellar collaboration partner and their dedication to our Chubbies’ success has helped our customer experience become so much more rounded than it has been in the past. A great customer experience can impact the overall customer journey in enormous ways.
Why Chubbies switched
Chubbies needed a unified customer service platform that connected every customer touch point, on every channel.
Get personalized customer service at scale
Explore the ways Gladly beats Kustomer at building customer loyalty.
No tickets or cases
Know who your customer is within the initial 5 seconds of engagement.
The right agent
Match customers with the best-suited agent to accelerate time-to-resolution.
Generative AI
Scale radically personal service with AI that knows your customers deeply.
Answers everywhere
Leverage one knowledge base to publish standardized information across all channels.
Customer-centric tasks
Keep every interaction tied to the customer under a single communication thread.
Access insights
Understand team performance across agents, channels, and conversations with historic and real-time insights.
