Join these popular B2C brands switching to Gladly.
Here’s what you get when you switch from Kustomer to Gladly
Explore key advantages of Gladly over Kustomer and why brands choose Gladly.
With Glady, customer data is safe–not monetized
Meta, Kustomer’s owner, monetizes consumer data to maximize ad revenue. Gladly protects your data, and focuses on your growth.
Secure, non-monetized customer data.
We optimize for customer preferences–not Meta’s.
100% invested in your success and goals.
We’re customer-centered–not conversation-centered
A "conversation" on one channel is just as fragmented as a ticket. Don't make customers re-explain themselves on each channel.
Remove channel/ticket silos and help agents focus.
No more searching and merging conversations.
Interactions focused users–not conversations.
The #1 rated
easiest-to-use
Customers prefer the simplicity of Gladly vs. Kustomer’s complexity. Onboard in hours—not days—and delight customers more easily.
Rated the #1 easiest-to-use help desk software.
Modern UI, inspired by mobile messaging apps.
No need to jump between multiple screens and apps.
Great service is a
team sport
We don't just say we're committed to our customers' success, we live it. Brands rate our quality of support higher than Kustomer's.
Proven experience to help you onboard and succeed.
Guidance and help you achieve your CX goals.
Fast customer support whenever you need us.
Gladly turns customer service cost centers into profit centers
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.
Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:
Now
of customers self-serve
Reduction of
in order-to-contact ratio
Increase of
in first call resolution
The reviews are in
User reviews provided by G2 Crowd
 |
Kustomer |
|
Star Rating |
 |
![](https://www.gladly.com/wp-content/themes/gladly/images/star-half-grey.svg") |
Ease of Use |
9.5 |
8.7 |
Quality of Support |
9.4 |
8.9 |
Ease of Setup |
9.3 |
8.3 |
Integrations |
9.5 |
8.9 |
Customer Profiles |
9.5 |
9.1 |
|
||
Star Rating |
|
|
Ease of Use |
9.5 |
|
Quality of Support |
9.4 |
|
Ease of Setup |
9.3 |
|
Integrations |
9.5 |
|
Customer Profiles |
9.5 |
|
Kustomer | |
Star Rating |
|
Ease of Use |
8.7 |
Quality of Support |
8.9 |
Ease of Setup |
8.3 |
Integrations |
8.9 |
Customer Profiles |
9.1 |
I’ve always found it difficult to find somebody that can work a dozen screens at one time while delivering a great guest experience. I’ve always been looking for a platform as intuitive as an iPhone–and Gladly is it.
Why Ulta switched
Ulta needed to meet the growing needs of their guest services team. They sought a modern, scalable solution that provided the best support services in a cost-effective manner.
Customer service as you’ve never seen it before
Explore all the ways Gladly is better than Kustomer.
No tickets or cases
Know who your customer is within the first 5 seconds, agents can provide service that keeps them coming back for life.
A single conversation
See a customer's entire conversation history in a single view, no matter what channel they come from.
The right agent
Match customers with the best-suited agent to accelerate time-to-resolution.
Answers everywhere
Leverage one knowledge base to publish standardized information across all channels.
Access insights
Understand team performance across agents, channels, and conversations with historic and real-time insights.
Customer-centric tasks
Keep every interaction tied to the customer under a single communication thread.
