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Agyle Time WFM from Playvox
As a workforce management tool, Agyle Time allows you to schedule & staff your team in order to create accurate volume forecasts, monitor agent adherence in real-time, and ensure you have the right agent helping the right customer at the right time.
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With the Agyle Time integration, you can automatically pull agent and conversation level data across all channels into Agyle Time workforce management software to make smarter staffing decisions.
How To Get Started?
This integration is built out-of-the-box in partnership between Gladly and AgyleTime. If you are interested in the AgyleTime integration, reach out and let us know!
