As a workforce management tool, Agyle Time allows you to schedule & staff your team in order to create accurate volume forecasts, monitor agent adherence in real-time, and ensure you have the right agent helping the right customer at the right time.Contact Us
With the Agyle Time integration, you can automatically pull agent and conversation level data across all channels into Agyle Time workforce management software to make smarter staffing decisions.
How To Get Started?
This integration is currently being built out-of-the-box in partnership between Gladly and Agyle Time. If you are interested in learning more about what is coming please reach out and let us know!