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Shopify

Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Its software is used by merchants to run business across all sales channels, including web, tablet and mobile storefronts, social media storefronts, and brick-and-mortar and pop-up shops.

Get Started

 

With the Shopify integration, you can give your agents the information they need to know about who is a customer is, what they bought, as well as a variety of quick actions your agents can take to serve customers quickly all within Gladly.

Pull Customer Details and Order History

Pull key customer details like lifetime value, preferences, and real-time order history out of Shopify into the customer profile to give your heroes a full view of the customer.

Take Actions

Give your support heroes a true command center for getting work done without having to jump into other systems to update customer information. Issue discount codes, cancel orders, and refund orders all within Gladly.

Provide Quick Links

With a customer’s order history at their fingertips, agents no longer have to toggle between multiple windows and platforms to get the information they need. And when they need more than a snapshot view, they can access the full order details in Shopify in just one click from the Gladly customer profile.

Support Multiple Instances

Have multiple Shopify instances for different regions? Whether your customer shops on your US site or your Singapore one, your agents will be able to see the full picture of your global customer, all in one profile.

How To Get Started?

This integration is built out-of-the-box by Gladly. If you’re using Shopify, we’ll turn it on for you when you launch!