Meet your customers on the go
You can help your customers through text when they’re on the go or at a place where a phone call isn't possible.
Seamlessly switch between channels
Start a conversation on the phone and continue it through text when needed — both conversations are kept in a single thread for lifelong context.
Agents can interact with multiple customers at the same time while still being able to resolve issues quickly and efficiently.
Meet your customers on the channel they prefer and seamlessly switch between channels when necessary.
Send and receive text messages and rich media, just as you normally would. Data and carrier rates would apply.
Talk to your customers on multiple channels at the same time. Simultaneously text things like confirmation numbers while you're on the phone without needing to switch systems.
Pricing That's Practical
Telecom fees are passed through to you at cost, no markups.
Support and customize opt-in/out keywords to trigger automatic replies.
IVR to Text Message
Direct calls from IVR to Text Message so that your customers can get quicker help, and your agents can help more people in less time.
Messaging Short Codes
Send text messages with a 5 or 6-digit number when you need to send a message to lots of users or need to send time-sensitive messages.
Globally Tested Phone Numbers
SMS phone numbers available in 30+ countries with MMS-enabled numbers in US and Canada using the same SMS phone number.
Since all of our channels are built in, that can include answers too. Create and use the same answers for multiple channels like Text Message, Facebook and Twitter.
Check out our resources to start thinking radically personal
Gladly fundamentals— customer-centric service
Get the basics in 13 minutes with Mike McCarron, VP of Customers