Radically Personal

Ideas and advice for modern customer service

Stay up-to-date with the latest from Gladly.

Subscribed

You're in. Keep an eye on your inbox for community insights and information on how you can join the conversation.

FEATURED BLOG

4 minute read time

Gladly Receives Top Scores in G2’s Best Software Awards 2023

See what contributed to Gladly's achievement in G2’s 2023 Best Software Awards.

Read More
MOST POPULAR BLOGS
The Expectation Economy and What It Means for Customer Service

4 minute read time
Quiet Quitting in Customer Service

4 minute read time
What Customer Service Leaders Need To Do in an Uncertain Economy

5 minute read time
How the Top Customer Service Brands in 2023 Use Gladly

7 minute read time
Search the blog
Browse by Category
Customer Service eCommerce Service Tips Inside Gladly Customer Expectations SEE ALL Best Practices How-To SHOW LESS

Social Support Commerce
6 minute read time January 18, 2022

How to Improve eCommerce Customer Service

More tips to help you deliver next-level eCommerce customer support experiences.

5 minute read time

10 Tips to Boost Revenue with Social Support Commerce

Take a look at these strategies for using social support commerce to increase your brand’s reach.

November 12, 2021

6 minute read time

How to Use Social Media to Become a Radically Personal Brand

Learn about establishing personal connections with customers through social media.

November 05, 2021

5 minute read time

Using Instagram to Generate Revenue Alongside a Great Support Experience

Learn how customer support via Instagram offers an opportunity for gaining brand recognition & new customers.

November 01, 2021

7 minute read time

Using Social Media for Customer Support

Providing customer support on social media is crucial for ecommerce brands — here's how to get it done.

October 18, 2021

See all

eCommerce Service Tips
2 minute read time December 30, 2022

Common Pet Peeves With Customer Service Platforms

These common forum complaints reveal how many team leaders have pet peeves with customer service platforms.

4 minute read time

Managing Remote Customer Service Teams — Guide for Leaders

When managing a remote customer service team; communication, morale, and engaging with your staff is critical.

November 22, 2022

5 minute read time

How to Choose the Best Shopify Apps for Ecommerce Brands

Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for

September 07, 2022

4 minute read time

Improve Your Help Center in 4 Steps

To improve your help center, prioritize search functionality, useful images, and single-sourced content.

August 29, 2022

2 minute read time

The Customer Value Chain, Explained

The customer value chain is a concept encompassing all company activities that deliver value to a customer.

August 24, 2022

See all

Stay up-to-date with the latest from Gladly.

Subscribed

You're in. Keep an eye on your inbox for community insights and information on how you can join the conversation.

Customer Expectations
4 minute read time February 13, 2023

Exploring the Changing Shopping Habits of Baby Boomers

Discover their communication preferences and shopping habits, and how to provide customer support to them.

4 minute read time

What Is Customer Context and How Can Brands Use It?

Without customer context, it's virtually impossible for brands to intelligently sell to and support customers.

February 02, 2023

4 minute read time

Brand Switching — A Guide to Preventing Customer Attrition

This dreaded business outcome can be reduced with expanded channels, better product info, and empowered agents

January 31, 2023

4 minute read time

The Expectation Economy and What It Means for Customer Service

Learn about the expectation economy and how to prepare your brand accordingly.

January 18, 2023

4 minute read time

How to Surprise and Delight Customers to Earn Their Loyalty

Being able to surprise and delight customers, not just meeting basic needs, is the secret of standout brands.

January 16, 2023

See all

Inside Gladly
4 minute read time February 21, 2023

Gladly Implementation — Customers Weigh In

Discover what users have to say about the Gladly implementation process in this review roundup.

4 minute read time

Gladly Receives Top Scores in G2’s Best Software Awards 2023

See what contributed to Gladly's achievement in G2’s 2023 Best Software Awards.

February 05, 2023

5 minute read time

Demystifying Gladly Integrations

See how Gladly Integrations connect all the systems together that your customers need to help them thrive.

January 14, 2022

6 minute read time

Use Insight Builder to Create Metrics, Reports and Dashboards

With Insight Builder, you'll quickly customize metrics to understand your business's performance.

December 21, 2021

7 minute read time

Check Out the Latest Resourcive Podcast with Gladly’s Mike McCarron

Gladly VP of Sales Mike McCarron sits down with Resourcive to discuss radically personal customer service.

July 28, 2021

See all

Customer Service
4 minute read time March 20, 2023

Customer Experience Audit — Free Checklist

Take stock of your customer contact options, touchpoints, performance measurement, CX tech stack, and more.

4 minute read time

Advantages of Personalized Customer Service

Boosted sales, reduced abandons, loyal communities, and satisfied shoppers: the benefits of personalized custo

March 15, 2023

7 minute read time

ChatGPT and Customer Support — A Changing Ecosystem

In this webinar, Gladly, Thankful, Crate & Barrel and Support Ninja CX leaders examine how ChatGPT and custome

March 13, 2023

4 minute read time

Silent Generation Shopping Habits

Transparency in price and quality, a convenient shopping experience, and non-mobile browsing top the list.

March 09, 2023

4 minute read time

5 Transferable Customer Service Skills and Related Jobs

Account management, sales and more: Learn which alternate career paths best align to your existing skill set.

March 01, 2023

See all

Best Practices
4 minute read time March 17, 2023

How to Build a Customer Profile — Free Checklist

Start by gathering data about customer motivations, pain points, and factors affecting purchasing decisions.

4 minute read time

5 IVR Scripts Every Support Team Needs

Use the scripts for Welcome, On Hold, Menu Options, Order Placement and After Hours and make them your own.

March 10, 2023

4 minute read time

Balancing Customer Obsession With Employee Success

Learn about the ideal tools and strategies that put your customers first while also supporting your employees.

February 20, 2023

4 minute read time

Building Relationships With Customers — The Why and How

Building relationships with customers is the key to sustainable brand growth. Here's how to start.

December 19, 2022

4 minute read time

Contacts Per Order — What It Is and How to Reduce It

Contacts per order (CPO) shows how often a shopper is contacting you regarding a single order. Here, Gladly sh

December 05, 2022

See all

How-To
6 minute read time January 18, 2022

6 New Year’s Resolutions for a Radically Personal 2022

Learn a few of the ways your brand can supercharge support by putting people first.

5 minute read time

How To Tell If Your CX System Is a Frenemy

If your CX system was a person, would it be a frenemy?

January 13, 2022

6 minute read time

How To Upgrade Your Customer Experience in the New Year

Learn how to upgrade your customer experience by creating a customer-centric culture.

January 11, 2022

6 minute read time

How to Make Holiday Shopping More Human

Discover how human, personalized customer support can turn holiday shoppers into loyal, returning customers.

November 22, 2021

6 minute read time

5 Things Getting in the Way of Your Customer Experience

Five common issues that may be holding your service team back from providing a great customer experience.

November 18, 2021

See all

Stay up-to-date with the latest from Gladly.

Subscribed

You're in. Keep an eye on your inbox for community insights and information on how you can join the conversation.