X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Gladly AI
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
QA Insights
Real-time CSAT Feedback
Become a Gladly Partner
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
MaestroQA
Assembled
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Reports and Guides
Events and Webinars
Grow
Learning
Community
Help Docs
Connect
Gladly Connect Live
Gladly Connect Live 2025
Join 350 visionaries rewriting the rules of CX with AI innovation
Learn from 350 visionaries rewriting the rules of CX with AI innovation
Customer Experience
CX Hero Resources
Benchmark your customer support team’s performance
Real metrics from real Gladly customers.
Ideas and advice for modern customer service
Thank you for subscribing to the Gladly blog.
6 minute read time
Austin Reece, Head of Product Marketing & Revenue Enablement at Gladly, challenges the common 'replace agents with AI' mindset.
7 minute read time
4 minute read time
More tips to help you deliver next-level eCommerce customer support experiences.
5 minute read time
Take a look at these strategies for using social support commerce to increase your brand’s reach.
Learn about establishing personal connections with customers through social media.
Learn how customer support via Instagram offers an opportunity for gaining brand recognition & new customers.
See all
These common forum complaints reveal how many team leaders have pet peeves with customer service platforms.
When managing a remote customer service team; communication, morale, and engaging with your staff is critical.
Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for
To improve your help center, prioritize search functionality, useful images, and single-sourced content.
2 minute read time
The customer value chain is a concept encompassing all company activities that deliver value to a customer.
Track the qualitative and quantitative CX evolution from powerhouse brands like Nike, Dove, Apple, and more.
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
Create effective questions that gather valuable feedback and reveal customer sentiment.
Discover their communication preferences and shopping habits, and how to provide customer support to them.
Without customer context, it's virtually impossible for brands to intelligently sell to and support customers.
Revisit our favorite moments from Gladly Connect Live 2024 and experience the ultimate CX event.
Users have spoken, and Gladly has yet again been named at the top of the G2 2024 Best Software Awards.
Hear from popular ecommerce brands like Peak Design and Birdies on the successes they're seeing with Gladly.
Learn how Gladly's SOC 2 Type II compliance bolsters CX data security for the brands it serves.
In the latest winter G2 reports, Gladly received 36 No. 1 rankings, five more than the previous season.
Discover proven strategies to increase guest satisfaction in hotels.
Discover the 5 essential CX benchmarks driving customer support success in 2025.
Master marketplace customer service strategies to scale your support operations.
Explore seven proven strategies leading travel and hospitality brands use to improve customer satisfaction.
Discover how modern CX platforms help IT leaders drive innovation while maintaining security.
Alice Li breaks down AI evaluation frameworks: manual vs automated, key tradeoffs, and more.
John McCahan explains why the future of CX isn't about replacing humans with AI – it's about empowering them.
Here's why AI customer service agent empowerment, not replacement, is the key to CX success in 2025.
Discover key insights from BSN Sports on the challenges and benefits of AI rollouts in CX.
Follow these profit-focused CX strategies to boost revenue and keep customer satisfaction high.
Learn a few of the ways your brand can supercharge support by putting people first.
If your CX system was a person, would it be a frenemy?
Learn how to upgrade your customer experience by creating a customer-centric culture.
Discover how human, personalized customer support can turn holiday shoppers into loyal, returning customers.
Five common issues that may be holding your service team back from providing a great customer experience.