Radically Personal

Ideas and advice for modern customer service

FEATURED BLOG

5 minute read time

How AI for Customer Support Agents Maximizes CX Efficiency

Speed boosts, sentiment detection, and bulk trend analysis are just the tip of the AI-CX efficiency iceberg. See these insights and more from a recap of Bark’s CTO Nari Sitaraman’s...

Read More
MOST POPULAR BLOGS
Prepare for Peak Season Like Crate & Barrel [Free Checklist]

4 minute read time
Ways to Combat Customer Service Burnout

4 minute read time
Unlocking the True Power of Your Service Heroes

6 minute read time
Create a Service Recovery Strategy in 4 Steps

4 minute read time
Search the blog
Browse by Category
Customer Service eCommerce Service Tips Inside Gladly Customer Expectations SEE ALL Best Practices How-To SHOW LESS

Social Support Commerce
6 minute read time January 18, 2022

How to Improve eCommerce Customer Service

More tips to help you deliver next-level eCommerce customer support experiences.

5 minute read time

10 Tips to Boost Revenue with Social Support Commerce

Take a look at these strategies for using social support commerce to increase your brand’s reach.

November 12, 2021

6 minute read time

How to Use Social Media to Become a Radically Personal Brand

Learn about establishing personal connections with customers through social media.

November 05, 2021

5 minute read time

Using Instagram to Generate Revenue Alongside a Great Support Experience

Learn how customer support via Instagram offers an opportunity for gaining brand recognition & new customers.

November 01, 2021

7 minute read time

Using Social Media for Customer Support

Providing customer support on social media is crucial for ecommerce brands — here's how to get it done.

October 18, 2021

See all

eCommerce Service Tips
2 minute read time December 30, 2022

Common Pet Peeves With Customer Service Platforms

These common forum complaints reveal how many team leaders have pet peeves with customer service platforms.

4 minute read time

Managing Remote Customer Service Teams — Guide for Leaders

When managing a remote customer service team; communication, morale, and engaging with your staff is critical.

November 22, 2022

5 minute read time

How to Choose the Best Shopify Apps for Ecommerce Brands

Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for

September 07, 2022

4 minute read time

Improve Your Help Center in 4 Steps

To improve your help center, prioritize search functionality, useful images, and single-sourced content.

August 29, 2022

2 minute read time

The Customer Value Chain, Explained

The customer value chain is a concept encompassing all company activities that deliver value to a customer.

August 24, 2022

See all

Customer Expectations
4 minute read time March 27, 2023

Voice of Customer Questionnaire

Create effective questions that gather valuable feedback and reveal customer sentiment.

4 minute read time

Exploring the Changing Shopping Habits of Baby Boomers

Discover their communication preferences and shopping habits, and how to provide customer support to them.

February 13, 2023

4 minute read time

What Is Customer Context and How Can Brands Use It?

Without customer context, it's virtually impossible for brands to intelligently sell to and support customers.

February 02, 2023

4 minute read time

Brand Switching — A Guide to Preventing Customer Attrition

This dreaded business outcome can be reduced with expanded channels, better product info, and empowered agents

January 31, 2023

4 minute read time

The Expectation Economy and What It Means for Customer Service

Learn about the expectation economy and how to prepare your brand accordingly.

January 18, 2023

See all

Inside Gladly
4 minute read time July 25, 2023

Gladly G2 Customer Service Reports Show 36 No. 1 Rankings for Fall 2023

In the latest fall G2 reports, Gladly received 36 No. 1 rankings, five more than the previous season.

5 minute read time

Introducing Gladly’s New AI and Automation Platform

Unveiling the next level of customer service with Gladly's new AI and automation platform, Sidekick. Read the

July 11, 2023

4 minute read time

Overheard at Gladly Connect Live ’22

These actionable CX insights from GCL 2022 set the tone for prospective 2023 attendees.

April 28, 2023

3 minute read time

4 Reasons Ecommerce Brands Chose Gladly

From accessible design and UI to a full array of out-of-the-box features, see why brands prefer CX on Gladly.

April 21, 2023

4 minute read time

4 Gladly Features Customers Love

Customers can't get enough of these Gladly features. Find out which ones they are, and why they're so popular.

March 27, 2023

See all

Customer Service
4 minute read time September 12, 2023

The Top Customer Service Training Courses From Gladly

Develop new skills or brush up on established techniques with these top CX courses from the Connect community.

4 minute read time

Track These Metrics to Measure Your Customer Experience

Support teams should track these vital CX metrics to keep a finger on the pulse of their customer experience.

September 08, 2023

4 minute read time

Impact of Using Ticket-Based vs. Customer-Based CX Platforms

For operational efficiency, employee satisfaction, and best-in-class CX, there's one clear winner. See why.

August 29, 2023

4 minute read time

The Importance of Empathy in an AI-Driven World

In an AI-driven world, it's essential to maintain the human touch to deliver personalized CX .

August 28, 2023

4 minute read time

Comparing Salesforce Service Cloud and Gladly

Dive into the differences in features, functionality, and price to see how each might fit your business model.

August 18, 2023

See all

Best Practices
4 minute read time September 15, 2023

Why a Customer Loyalty Mindset Is the Secret to Long-Term Success

It's time for acquisition strategies to take a backseat. Hear why from Gladly's CEO and Co-Founder.

5 minute read time

The Impact of Leadership on Customer Service Success

Is your brand leadership team helping or hurting your customer service? Get actionable steps to secure buy-in.

August 25, 2023

4 minute read time

9 Ways to Improve Customer Effort Scores

These friction-removing strategies are aimed at adding ease to your overall customer experience.

August 08, 2023

4 minute read time

How to Evaluate Customer Service Technology

Use these 7 essential steps to find the best-fitting customer service solution for your organization.

August 08, 2023

4 minute read time

4 Factors Affecting CSAT and Shopper Experience

When optimized, these four strategic and technical factors can be transformative for customer experience.

August 08, 2023

See all

How-To
6 minute read time January 18, 2022

6 New Year’s Resolutions for a Radically Personal 2022

Learn a few of the ways your brand can supercharge support by putting people first.

5 minute read time

How To Tell If Your CX System Is a Frenemy

If your CX system was a person, would it be a frenemy?

January 13, 2022

6 minute read time

How To Upgrade Your Customer Experience in the New Year

Learn how to upgrade your customer experience by creating a customer-centric culture.

January 11, 2022

6 minute read time

How to Make Holiday Shopping More Human

Discover how human, personalized customer support can turn holiday shoppers into loyal, returning customers.

November 22, 2021

6 minute read time

5 Things Getting in the Way of Your Customer Experience

Five common issues that may be holding your service team back from providing a great customer experience.

November 18, 2021

See all