Ideas and advice for modern customer service
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How AI for Customer Support Agents Maximizes CX Efficiency
Speed boosts, sentiment detection, and bulk trend analysis are just the tip of the AI-CX efficiency iceberg. See these insights and more from a recap of Bark’s CTO Nari Sitaraman’s...
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How to Improve eCommerce Customer Service
More tips to help you deliver next-level eCommerce customer support experiences.
eCommerce Service Tips
Common Pet Peeves With Customer Service Platforms
These common forum complaints reveal how many team leaders have pet peeves with customer service platforms.
Voice of Customer Questionnaire
Create effective questions that gather valuable feedback and reveal customer sentiment.
Gladly G2 Customer Service Reports Show 36 No. 1 Rankings for Fall 2023
In the latest fall G2 reports, Gladly received 36 No. 1 rankings, five more than the previous season.
The Top Customer Service Training Courses From Gladly
Develop new skills or brush up on established techniques with these top CX courses from the Connect community.
Why a Customer Loyalty Mindset Is the Secret to Long-Term Success
It's time for acquisition strategies to take a backseat. Hear why from Gladly's CEO and Co-Founder.
6 New Year’s Resolutions for a Radically Personal 2022
Learn a few of the ways your brand can supercharge support by putting people first.