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Gladly Connect Live 2025
Industry leaders share top AI-powered customer service trends
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CX Hero Resources
7 ways to turn customer service into a revenue engine
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Ideas and advice for modern customer service
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Sidekick on Voice delivers instant, personalized support powered by generative AI and deep customer insights — delivering natural interactions without the frustration of long hold times or robotic conversations.
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Social media platforms have become a part of businesses all over the world, large and small.
Meet your customers where they are.
More tips to help you deliver next-level eCommerce customer support experiences.
Take a look at these strategies for using social support commerce to increase your brand’s reach.
Learn how customer support via Instagram offers an opportunity for gaining brand recognition & new customers.
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Chatbots are still in development, but businesses across the digital globe are already reaping its advantages.
7 minute read time
Going digital shouldn’t dehumanize your business and hurt its ability to deliver top-tier customer service.
The way we do business has transformed. Here are a few trends to help you refocus your digital strategy.
A quick-but-critical list of practices that can set your brand’s contact center apart.
Learn how you can build customer loyalty for increased revenue.
A survey of 1500+ consumers across the U.S. to understand their behavior in customer service.
A great customer experience is about a lot more than just the sale.
To confront a gap in customer trust, brands must audit how they collect and use customer data.
Track the qualitative and quantitative CX evolution from powerhouse brands like Nike, Dove, Apple, and more.
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
Sidekick on Voice delivers instant, personalized support powered by generative AI and deep customer insights.
Gladly is proud to announce new and enhanced integrations with Shopify, BigCommerce, and more.
G2 honors Gladly's AI-powered Customer Service Platform in 2025 Best Software Awards.
3 minute read time
Gladly selected for Constellation Research's 2025 ShortList for Digital Customer Service & Support
Having great people join our team is one of the best news to share.
Discover how AI in sentiment analysis is changing customer experience for the better.
Transform your customer support from a cost to a profit center. Learn how in our latest blog.
Top brands share how AI enhances human service at Gladly Connect Live 2025.
We discuss three simple ideas from what US Navy SEALs consider real heroism.
Take stock of your customer contact options, touchpoints, performance measurement, CX tech stack, and more.
Find out how to reduce churn and make your customers happy with a 5-step service recovery strategy. Learn more
Think CXOs just handle complaints? The role is evolving to drive sales, marketing, and innovation.
AI in customer service is evolving! Discover how to use AI to personalize interactions and drive revenue.
Is your AI just a tool or a teammate? Revolutionize your customer service by treating AI like an agent.
Find the resources you need to guide you in your search for a new platform.
Customer engagement might be misunderstood, it’s value and importance to an organization is paramount.
When your customer service agents act like customer service heroes, your customers are happy.
Discover five of the ways a channel-independent customer service platform can free your agents work.
