Meet Gladly in Vegas at CCW

Learn best practices from CX leaders at top brands


About the event

June 3 - June 6, 2024
3911 S Koval Ln, Las Vegas, NV 89109

Are you attending Customer Contact Week (CCW) in Las Vegas? Join Gladly and thousands of customer contact professionals this coming June for four jam-packed days of networking, engaging speakers, and results-driving CX strategies.

In addition to sponsoring this year’s event, Gladly is hosting a case study session with Jay Breuer, Senior Director of Customer Care at SPARC Group, on Thursday, June 6 at 1:45 p.m. in Summit B. You can also stop by our booth throughout the event to chat with our team, hear about Gladly, and participate in a radically personal experience with Gladly customer Tecovas — customize a Tecovas leather wallet and enter your name into a raffle to win a pair of Tecovas boots.

Book a 1:1 meeting with Gladly, swing by our booth, and sit in on our customer-led session to:

  • Hear about Gladly’s radically personal customer service software
  • Discover how our CX offering transformed the support experience for SPARC Group
  • Learn AI insights and best practices to supercharge your business

Register Now


Jay Breuer

Senior Director, Customer Care


Jay has dedicated the last 6.5 years to strengthening customer relationships and working closely with partners to improve CX processes at SPARC Group — work he considers critical to the business's success. Prior to joining SPARC, Jay built over a decades-worth of experience at Apple and Verizon Wireless.

Christian Eberle

Solutions Consultant Manager

Gladly Software Inc.

Christian has spent over 10 years as a consultant in the customer experience industry and currently leads the Solutions Consulting team at Gladly. The team's key focus is helping retail and ecommerce brands of all sizes win customers through radically personal, AI-assisted experiences.