X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
Agyle Time
Big Commerce
Magento
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Reports and Guides
Webinars
Grow
Learning
Community
Help Docs
Mentorship
Connect
Events
Gladly Connect Live
Radically Personal and BARK
Unleashing AI to Scale Customer Service Happiness
Customer Experience
CX Hero Resources
AI-Driven CX Playbook
Discover the essentials needed to shape your CX strategy with AI
Enable customers to self-serve frequently asked questions, lower voice costs and increase customer satisfaction with a fully integrated and personalized IVR.
Provide customers with personalized information, like updates on order status or their loyalty points balance when they don't feel like talking to an agent or they aren't available to take a call.
With a fully native and customizable IVR, you can make changes to your messages or menu configurations when you want, how you want, improving the customer experience along the way.
Give customers more choice by giving them the option to switch from IVR to SMS, reducing inbound phone requests and decreasing overall voice costs.
Arm agents with all the context your customers already provided in your IVR, so they can skip the frustrating recap, and delight customers with an effortless experience.
Increase self-service and lower contact center costs with our natively-built and fully customizable IVR.
Precisely route customers to the correct agent with a multi-level IVR that has flexible menus for inbound calls.
When phone volumes start ramping up, offer customers a faster path to resolution through messaging channels like SMS.
Increase satisfaction and agent efficiency by offering callbacks that are all about context and channel choice.
IVRs can more accurately understand a customer's request and empower them to self-serve or quickly be transferred to an agent.
Route to the correct agent using IVR inputs or even bypass the menu depending on the number that was dialed.
Admins have the ability to View, Add & Edit IVR nodes within the phone tree, and even listen to voice recordings that play when a call passes through a Menu or Message node.
Collect inputs from the customer and dip into another system to output data to the customer.
Admins can set up IVR trees quickly and autonomously—no Gladly involvement required.
Gladly offers natively built voice support, including full-featured call controls, global coverage, and effortless reporting to ensure your enterprise phone channel needs are covered.
Learn about the benefits of Gladly’s Conversation Timeline, which shows a customers’ entire conversation history, across all channels, in a single view.
With Gladly Liveboards, you can monitor daily customer service activity with a live view of performance, agent activity, and trending topics across channels.