Unified in a single, lifelong conversation
Gladly reduces the effort it takes to deliver exceptional customer service.
Book a demoCentralize your entire customer service experience
Eliminate the constraints of omnichannel communication. Gladly looks, feels, and works as one conversation stream with everything natively built-in, including voice. Each customer interaction — whether driven by an agent or AI — regardless of channel, is one lifelong conversation.
No more channel silos or repeat explanations. Your team knows the full story for every customer.
Simplify your service
Every customer contact exists in one view on Gladly, so work is centralized and silos disappear.
-
Conversation timeline
With the conversation timeline, agents no longer have to switch between platforms based on where a customer reaches out from. A customer’s entire history and activity is in a single view, which means more context, less repetition, quicker responses, and a radically personal touch to every service experience.
Learn more about Conversation Timeline -
All channels built-in
No need to worry about integrating with apps and add-ons. All channels — from voice to email to messaging to self-service — are natively built-in with Gladly. Customers can move freely between channels, while agents can easily trace their movements and keep tabs on their customer service journey.
Explore Gladly service channels


One lifelong conversation, countless wins
Discover how leading brands have found success with channel independence.