All in a single lifelong conversation
Gladly reduces the effort it takes to deliver exceptional customer service.
Centralize your entire customer service experience
Gladly looks, feels, and works as one continuous conversation stream with every channel built-in, improving productivity, reducing tech stack costs, and increasing customer satisfaction.
All customer interactions — both agent-led and AI-driven — live in one place, so your team knows the full story for every customer, every time. And with out-of-the-box and custom integrations, external customer events enhance your data set and provide more personal, enriched support experiences.
Simplify your customer experience
Every customer contact exists in one view on Gladly, so work is centralized and silos disappear.
Conversation Timeline
With the Conversation Timeline, agents no longer have to switch between platforms based on where a customer reaches out from. A customer’s entire history and activity is in a single view, which means more context, less repetition, quicker responses, and a radically personal touch to every service experience.
Learn more about Conversation Timeline
All channels built-in
No need to worry about integrating with apps and add-ons. All channels — from voice to email to messaging to self-service — are natively built-in with Gladly. Customers can move freely between channels, while agents can easily trace their movements and keep tabs on their customer service journey.
Explore Gladly service channels
Powerful task management
Empower your team to work together to resolve customer inquiries, schedule to-dos, or set reminders for follow-up or moments of customer delight, keeping every task or interaction tied to the customer within a single communication thread.
Learn more about task management
One lifelong conversation, countless wins
Discover how leading brands have found success with channel independence.
Unified Customer Conversation View
Crate & Barrel utilized Gladly to enhance their customer experience and drive revenue, with some of their top chat associates also being among the highest-grossing sellers.
top heroes became the best sellers
Conversation Timeline
Unlike siloed legacy systems, Gladly unified the conversation history across channels for every Bonafide customer, increasing agent productivity and helping to build deeper customer relationships.
hero hours saved
Check out these helpful resources
How CX leaders are doing more with less and seeing success
Three CX leaders from Crate & Barrel and FTD Flowers share strategies for support teams to do more with less, without sacrificing service quality.
5 reasons brands need to evolve from legacy CX systems
Gladly shares key insights on the urgent need to shift from legacy CX systems. Discover 5 compelling reasons to future-proof your customer experience.
Gladly implementation — customers weigh in
Discover what users have to say about the Gladly implementation process in this review roundup, from user adoption to ease of use and setup.