A single conversation across every channel

See a customer's entire conversation history, no matter what channel they come from, in a single view. This provides more context, less repetition, quicker responses, and a radically personal touch to customer service.

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One lifelong thread

Every conversation, across all channels, is tied to single communication thread so agents don't have to switch between platforms based on the channel their customer reaches out from.

See all customer activity

Get a pulse on customer activity before they reach out, like what they were searching for before deciding to chat or their overall sentiment from their last review.

Keep work in context

Solve customer issues as a team within the customer's conversation to make sure everyone has the context they need to get work done quickly.

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"Having every communication with a customer streamlined into one window has been extremely beneficial for the team, and made our workflows so much easier."
Rebecca Boxall
VP Marketing, Channels & Customer Experience at Native Shoes
See More of our g2 reviews here

Key Features

With the conversation timeline a customer’s entire history and activity is in one view, which means more context, less repetition, quicker responses, and a radically personal touch to service.

Conversation History

Customer communications, across all channels, are stored in one lifelong conversation thread in one centralized view.

Customer Activity

Get a pulse on customer activity before they reach out, like what they were searching for before deciding to chat or their overall sentiment from their last review.

Reviews and Feedback

Integrate your CSAT system to pull customer feedback and sentiment directly into the timeline right after a conversation.

Topic Dispositions

Assign topics to conversations to always have a quick reference point to refer back to when a customer says “I remember I called this time last year.”

Notes

Highlight the small details from a conversation with notes that are only visible to your internal teams to provide more context.

Conversation Pinning

Associate a customers friends and family to the conversation to make group bookings and gifts on behalf of others easy to reference.

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Customer service is at its best when it’s a conversation.

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