Good ticket service isn’t good customer service. With Gladly your service heroes resolve issues from a single, continuous view of purchase history and inquiries in a conversation timeline, to deliver radically personal customer service.
Voice is included
Say goodbye to the complexity and costs of third-party vendors and hello to native voice, and email, text, chat, and more. Gladly is an all-in-one platform for service heroes to respond to customers across all channels from a single screen.
Turn your contact center into a revenue center. PCI Level II compliant web chat payments accelerate your cross-sell and upsell opportunities, making it fast, secure, and convenient for your customers to complete transactions.
Real-time dynamic routing
Increase your first contact resolution rate. Match each incoming inquiry with the best suited service agent, based on skills, urgency, customer attributes, and any other criteria you want for prioritizing. Automatically route your most valuable customers to the same service hero for a white-glove service experience.
It makes a lot of cents––only pay for what you use. Flexible pricing means you can scale up and down, month-to-month.