Gladly includes all channels, including robust voice and SMS - built in. We blend full-channel support with a customer-at-the-center approach for an experience agents love.
Remove ticket silos and help agents focus.
Say goodbye to searching and merging tickets.
Get a complete view of your customer's conversation history.
Customer service teams know what customers want–and can help them get it. With Gladly, make personalized recommendations and convert customers with high purchase intent.
Customer data, like LTV and past purchases.
Payment processing over chat nets more sales.
PCI compliance, for online sales with peace of mind.
Brands who switch from Gorgias can scale up. With intentional support for teams of 10+ agents, we eliminate outages and long loading times that block teams from doing their job.
Available and reliable, even during peak periods.
Pricing that scales with you, not your ticket volume.
Gladly turns customer service cost centers into profit centers
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS. Sustainable hair and skincare brand, Davines, saw the following results:
I love how easy Gladly is for our heroes to use. They can see a customer’s orders pulled right in from Shopify. They can see when their last order was placed. They can cancel an order. The usability as a hero is 100% better with Gladly.
Know who your customer is within the first 5 seconds, agents can provide service that keeps them coming back for life.
A single conversation
See a customer's entire conversation history in a single view, no matter what channel they come from.
The right agent
Match customers with the best-suited agent to accelerate time-to- resolution.
Answers everywhere
Leverage one knowledge base to publish standardized information across all channels.
Access insights
Understand team performance across agents, channels, and conversations with historic and real-time insights.
Customer-centric tasks
Keep every interaction tied to the customer under a single communication thread.
Make service your business with Gladly.
First, tell us a bit about yourself.
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