Here’s what you get when you switch from Gorgias to Gladly
Explore key advantages of Gladly over Gorgias and why brands prefer Gladly.
People, not tickets
Good ticket service isn't good customer service. Gladly helps you nurture relationships with customers, so they feel like people, not tickets.
Immediately recognize a customer.
See their preferences and conversation history.
Know their intent without ever needing to ask, "what's your order number?"
Personalized conversations across all channels
Gladly includes all channels, including robust voice and SMS - built in. We blend full-channel support with a customer-at-the-center approach for an experience agents love.
Remove ticket silos and help agents focus.
Say goodbye to searching and merging tickets.
Get a complete view of your customer's conversation history.
Turns service teams into sellers
Customer service teams know what customers want–and can help them get it. With Gladly, make personalized recommendations and convert customers with high purchase intent.
Customer data, like LTV and past purchases.
Payment processing over chat nets more sales.
PCI compliance, for online sales with peace of mind.
The preferred tool to scale service
Brands who switch from Gorgias can scale up. With intentional support for teams of 10+ agents, we eliminate outages and long loading times that block teams from doing their job.
Available and reliable, even during peak periods.
Pricing that scales with you, not your ticket volume.
24/7 support whenever you need help.
Gladly turns customer service cost centers into profit centers
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.
Sustainable hair and skincare brand, Davines, saw the following results:
in response times
in return customer rate
Meets customers on up to
channels of their choice
I love how easy Gladly is for our heroes to use. They can see a customer’s orders pulled right in from Shopify. They can see when their last order was placed. They can cancel an order. The usability as a hero is 100% better with Gladly.
Why Rothy’s switched
Gorgias couldn’t deliver at scale.
- Siloed voice offering
- Insufficient reporting
- Lack of Shopify integration
- Inability to track customer purchase history
Customer service as you’ve never seen it before
Explore all the ways Gladly is better than Gorgias.
No tickets or cases
Know who your customer is within the first 5 seconds, agents can provide service that keeps them coming back for life.
A single conversation
See a customer's entire conversation history in a single view, no matter what channel they come from.
The right agent
Match customers with the best-suited agent to accelerate time-to- resolution.
Leverage one knowledge base to publish standardized information across all channels.
Understand team performance across agents, channels, and conversations with historic and real-time insights.
Keep every interaction tied to the customer under a single communication thread.