Gladly includes all channels, including robust voice and SMS - built in. We blend full-channel support with a customer-at-the-center approach for an experience agents love.
Remove ticket silos and help agents focus.
Say goodbye to searching and merging tickets.
Get a complete view of your customer's conversation history.
Customer service teams know what customers want–and can help them get it. With Gladly, make personalized recommendations and convert customers with high purchase intent.
Customer data, like LTV and past purchases.
Payment processing over chat nets more sales.
PCI compliance, for online sales with peace of mind.
Brands who switch from Gorgias can scale up. With intentional support for teams of 10+ agents, we eliminate outages and long loading times that block teams from doing their job.
Available and reliable, even during peak periods.
Pricing that scales with you, not your ticket volume.
Gladly turns customer service cost centers into profit centers
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS. Sustainable hair and skincare brand, Davines, saw the following results:
I love how easy Gladly is for our heroes to use. They can see a customer’s orders pulled right in from Shopify. They can see when their last order was placed. They can cancel an order. The usability as a hero is 100% better with Gladly.
Know who your customer is within the first 5 seconds, agents can provide service that keeps them coming back for life.
A single conversation
See a customer's entire conversation history in a single view, no matter what channel they come from.
The right agent
Match customers with the best-suited agent to accelerate time-to- resolution.
Answers everywhere
Leverage one knowledge base to publish standardized information across all channels.
Access insights
Understand team performance across agents, channels, and conversations with historic and real-time insights.
Customer-centric tasks
Keep every interaction tied to the customer under a single communication thread.
Make service your business with Gladly.
First, tell us a bit about yourself.
Gladly.com uses cookies to improve your experience. For more information, please review our Privacy Policy. ACCEPTREJECT
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
_biz_flagsA
1 year
A Cloudflare cookie set to record users’ settings as well as for authentication and analytics.
_biz_pendingA
1 year
A Cloudflare cookie set to record users’ settings as well as for authentication and analytics.
_biz_sid
30 minutes
This cookie is set by Bizible, to store the user's session id.
_lfa
2 years
This cookie is set by the provider Leadfeeder to identify the IP address of devices visiting the website, in order to retarget multiple users routing from the same IP address.
ARRAffinity
session
ARRAffinity cookie is set by Azure app service, and allows the service to choose the right instance established by a user to deliver subsequent requests made by that user.
ARRAffinitySameSite
session
This cookie is set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
AWSALBCORS
7 days
Amazon Web Services set this cookie for load balancing.
AWSELB
session
Associated with Amazon Web Services and created by Elastic Load Balancing, AWSELB cookie is used to manage sticky sessions across production servers.
BIGipServer*
session
Marketo sets this cookie to collect information about the user's online activity and build a profile about their interests to provide advertisements relevant to the user.
cookielawinfo-checkbox-advertisement
1 year
Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-analytics
1 year
Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Analytics" category.
cookielawinfo-checkbox-functional
1 year
The GDPR Cookie Consent plugin sets the cookie to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary
1 year
Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Necessary" category.
cookielawinfo-checkbox-others
1 year
Set by the GDPR Cookie Consent plugin, this cookie stores user consent for cookies in the category "Others".
cookielawinfo-checkbox-performance
1 year
Set by the GDPR Cookie Consent plugin, this cookie stores the user consent for cookies in the category "Performance".
CookieLawInfoConsent
1 year
CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
JSESSIONID
session
The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
viewed_cookie_policy
1 year
The cookie is set by the GDPR Cookie Consent plugin to store whether or not the user has consented to the use of cookies. It does not store any personal data.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Cookie
Duration
Description
_fbp
3 months
This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
_mkto_trk
2 years
This cookie, provided by Marketo, has information (such as a unique user ID) that is used to track the user's site usage. The cookies set by Marketo are readable only by Marketo.
_opt_expid
past
Set by Google Analytics, this cookie is created when running a redirect experiment. It stores the experiment ID, the variant ID and the referrer to the page that is being redirected.
ANONCHK
10 minutes
The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.
fr
3 months
Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
IDE
1 year 24 days
Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
IMRID
1 year 24 days
The domain of this cookie is owned by Nielsen. The cookie is used for storing the start and end of the user session for nielsen statistics. It helps in consumer profiling for online advertising.
li_sugr
3 months
LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant.
loc
1 year 1 month
AddThis sets this geolocation cookie to help understand the location of users who share the information.
MUID
1 year 24 days
Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
personalization_id
2 years
Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting.
sp
1 year
This cookie is set by the host c.jabmo.app. This cookie is used to serve the content based on user interest and improve content creation.
TDID
1 year
TDID cookie is set by Cloudflare service to store a unique ID that identifies a returning user's device which is then used for targeted advertising.
test_cookie
15 minutes
The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE
5 months 27 days
A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC
session
YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices
never
YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id
never
YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Cookie
Duration
Description
_BUID
1 year
This cookie, set by Bizible, is a universal user id to identify the same user across multiple clients’ domains.
_ga
2 years
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_*
1 year 1 month 4 days
Google Analytics sets this cookie to store and count page views.
_gat_gtag_UA_57791012_1
1 minute
Set by Google to distinguish users.
_gcl_au
3 months
Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gd_session
4 hours
This cookie is used for collecting information on users visit to the website. It collects data such as total number of visits, average time spent on the website and the pages loaded.
_gd_svisitor
2 years
This cookie is set by the Google Analytics. This cookie is used for tracking the signup commissions via affiliate program.
_gd_visitor
2 years
This cookie is used for collecting information on the users visit such as number of visits, average time spent on the website and the pages loaded for displaying targeted ads.
_gid
1 day
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_parsely_session
30 minutes
This cookie is used to track the behavior of a user within the current session.
_sp_id.*
1 year 1 month 4 days
Snowplow sets this cookie to store user information that is created when a user first visits a site and is updated on subsequent visits.
_sp_ses.*
30 minutes
Snowplow sets this cookie to store user information that is created when a user first visits a site and is updated on subsequent visits.
_vwo_uuid_v2
1 year
This cookie is set by Visual Website Optimiser and calculates unique traffic on a website.
ajs_anonymous_id
never
This cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before.
ajs_group_id
never
This cookie is set by Segment to track visitor usage and events within the website.
ajs_user_id
never
This cookie is set by Segment to help track visitor usage, events, target marketing, and also measure application performance and stability.
at-rand
never
AddThis sets this cookie to track page visits, sources of traffic and share counts.
browser_id
5 years
This cookie is used for identifying the visitor browser on re-visit to the website.
CONSENT
2 years
YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
SSCVER
1 year 24 days
The domain of this cookie is owned by Nielsen. The cookie is used for online advertising by creating user profile based on their preferences.
UID
2 years
Scorecard Research sets this cookie for browser behaviour research.
uvc
1 year 1 month
Set by addthis.com to determine the usage of addthis.com service.
vuid
2 years
Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Cookie
Duration
Description
__cf_bm
30 minutes
This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
_alid_
session
This cookie is set by the provider mielevod-vh.akamaihd.net. This cookie is used for making the live streaming of video content more efficient.
_biz_nA
1 year
This cookie, set by Bizible, is a sequence number that Bizible includes for all requests, for internal diagnostics purposes.
_biz_uid
1 year
This cookie is set by Bizible, to store user id on the current domain.
_vis_opt_test_cookie
session
Visual Website Optimizer creates this cookie to determine whether or not cookies are enabled on the user's browser.
bcookie
2 years
LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie
2 years
LinkedIn sets this cookie to store performed actions on the website.
lang
session
LinkedIn sets this cookie to remember a user's language setting.
language
session
This cookie is used to store the language preference of the user.
lidc
1 day
LinkedIn sets the lidc cookie to facilitate data center selection.
PBSECURESUSID
session
This cookie is set by the provider Podbean. This is a session cookie used to verify that the users are on secure sessions. It helps iin implementing audio files on the website.
UserMatchHistory
1 month
LinkedIn sets this cookie for LinkedIn Ads ID syncing.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Cookie
Duration
Description
_gaexp
1 month 11 days 4 hours 16 minutes
Google Analytics installs this cookie to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.
_uetsid
1 day
Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid
1 year 24 days
Bing Ads sets this cookie to engage with a user that has previously visited the website.
_vwo_ds
3 months
This cookie stores persistent user-level data for VWO Insights.
_vwo_sn
30 minutes
This cookie stores session-level information.
_vwo_uuid
1 year 1 month 4 days
Visual Website Optimizer sets this cookie to generate a unique id for every visitor and for its report segmentation feature. The cookie also allows to view data in a more refined manner.
AWSALB
7 days
AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.
AWSELBCORS
5 minutes
This cookie is used by Elastic Load Balancing from Amazon Web Services to effectively balance load on the servers.
SRM_B
1 year 24 days
Used by Microsoft Advertising as a unique ID for visitors.