Hi, we’re Gladly
What is Gladly?
Gladly is a radically personal customer service platform and the only one built around people, not cases or tickets. We turn customer service agents into heroes by giving them one lifelong, channel-independent conversation with all the context needed to build lasting connection and loyalty.
Gladly leadership team
Joseph Ansanelli
CEO and Co-Founder
Michael Wolfe
Chief Product Officer and Co-Founder
Dirk Kessler
Engineer Fellow and Co-Founder
Andy D'Amato
Chief Revenue Officer
Katie Evans-Reber
Chief People Officer
Jason Finkelstein
Chief Marketing Officer
Mike McCarron
Chief Customer Officer
Todd Rakow
Chief Financial Officer
Matt Baker
VP of Engineering
Rob DiNuzzo
VP of Growth Marketing
Emilio Di Zazzo
VP of North America Enterprise Sales
Andy Knosp
VP of Product Marketing
Kimberly McKellar
VP of Customer Success
Eliza Wiraatmadja
VP of Services, Support and Customer Education
Backed by visionary investors
Trusted by the world’s leading consumer brands
Creating brand loyalty through customer service for the world’s most loved brands
