Hi, we’re Gladly

Hi, we're Gladly

What is Gladly?

Gladly is a radically personal customer service platform and the only one built around people, not cases or tickets. We turn customer service agents into heroes by giving them one lifelong, channel-independent conversation with all the context needed to build lasting connection and loyalty.


Gladly leadership team

Joseph Ansanelli
CEO and Co-Founder

Michael Wolfe
Chief Product Officer and Co-Founder

Dirk Kessler
Engineer Fellow and Co-Founder

Andy D'Amato
Chief Revenue Officer

Katie Evans-Reber
Chief People Officer

Jason Finkelstein
Chief Marketing Officer

Mike McCarron
Chief Customer Officer

Todd Rakow
Chief Financial Officer


Matt Baker
VP of Engineering

Rob DiNuzzo
VP of Growth Marketing

Emilio Di Zazzo
VP of North America Enterprise Sales

Andy Knosp
VP of Product Marketing

Kimberly McKellar
VP of Customer Success

Eliza Wiraatmadja
VP of Services, Support and Customer Education

Backed by visionary investors

Trusted by the world’s leading consumer brands

Creating brand loyalty through customer service for the world’s most loved brands

Read our reviews on G2

G2 Reviews

Discover how Gladly can help grow your business.

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