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For customer-obsessed brands, Gladly’s AI-powered customer service platform enables AI and people to work seamlessly together to deliver radically personal service. Unlike legacy ticket-based products or stand-alone chatbots, only Gladly combines rich customer data with an understanding of your brand, and acts to engage customers 24/7 with both AI and support teams to put customers back at the center of customer service.
Today, service no longer seems to be about customers. Instead of focusing on people, support solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. We’re on a mission to change that.
Gladly believes in a happier world where customers are back at the center of customer service. To make this vision a reality, we’ve set out to be the platform that brings together the best of people and AI to help customer-obsessed brands create irrational loyalty and deliver radically personal service.
Joseph Ansanelli CEO and Co-Founder
Michael Wolfe Chief Product Officer and Co-Founder
Charlie Besecker President
Katie Evans-Reber Chief People Officer
Todd Rakow Chief Financial Officer
Andy D'Amato Chief Revenue Officer
Dirk Kessler Engineer Fellow and Co-Founder
Matt Baker VP of Engineering
Jodi Cerretani VP of Marketing
Emilio Di Zazzo VP of North America Enterprise Sales
Michael Hicks VP of Product
Nathan Smith Head of Partnerships
Eliza Wiraatmadja VP of Customer Success
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