Reinventing service for the modern consumer

In 2015, our founder moved to a new home and spent a few hours shopping for home goods online. When he hit a snag and had to call the service center, the rep he reached apologized that he couldn't see Joseph's cart or process payment because he wasn't set up on digital channels. In that single interaction, brand loyalty was broken.

Joseph wondered why the agent wasn't enabled to help. He quickly discovered the culprit—legacy ticket-based systems that inhibit agents from knowing their customer, serving them across multiple channels, and managing interactions as part of an ongoing relationship rather than a single transaction. Joseph envisioned a world where service reps were freed from these constraints to deliver service so compelling it would become a brand's greatest strategic advantage. With that idea, Gladly was born.
We’re building something amazing. So we started with an amazing team.
Joseph Ansanelli
CEO and Cofounder
Michael Wolfe
Vice President of Engineering and Cofounder
Dirk Kessler
Principal Engineer and Cofounder
Margie Mader-Clark
Vice President of People
Mike McCarron
Vice President of Sales
Todd Rakow
Vice President of Finance and Operations
Katie Doyle
Vice President of Marketing
Kim Desmond
Vice President of Customer Success
Ready to build the future of customer service?
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