X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
Agyle Time
Big Commerce
Magento
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Reports and Guides
Events and Webinars
Grow
Learning
Community
Help Docs
Mentorship
Connect
Gladly Connect Live
AI-powered customer service without compromises
Perfectly balance efficiency and the human touch
Radically Personal and BARK
Unleashing AI to Scale Customer Service Happiness
Customer Experience
CX Hero Resources
AI-Driven CX Playbook
Discover the essentials needed to shape your CX strategy with AI
For customer-obsessed brands, Gladly’s AI-powered customer service platform enables AI and people to work seamlessly together to deliver radically personal service. Unlike legacy ticket-based products or stand-alone chatbots, only Gladly combines rich customer data with an understanding of your brand, and acts to engage customers 24/7 with both AI and support teams to put customers back at the center of customer service.
Today, service no longer seems to be about customers. Instead of focusing on people, support solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. We’re on a mission to change that.
Gladly believes in a happier world where customers are back at the center of customer service. To make this vision a reality, we’ve set out to be the platform that brings together the best of people and AI to help customer-obsessed brands create irrational loyalty and deliver radically personal service.
Joseph Ansanelli CEO and Co-Founder
Michael Wolfe Chief Product Officer and Co-Founder
Dirk Kessler Engineer Fellow and Co-Founder
Katie Evans-Reber Chief People Officer
Todd Rakow Chief Financial Officer
Andy D'Amato Chief Revenue Officer
Matt Baker VP of Engineering
Jodi Cerretani VP Growth Marketing
Emilio Di Zazzo VP of North America Enterprise Sales
Nathan Smith Head of Partnerships
Eliza Wiraatmadja VP of Services, Support and Customer Education
Read our reviews on G2