Hi, we’re Gladly

Hi, we're Gladly

What is Gladly?

For customer-obsessed brands, Gladly’s AI-powered customer service platform enables AI and people to work seamlessly together to deliver radically personal service. Unlike legacy ticket-based products or stand-alone chatbots, only Gladly combines rich customer data with an understanding of your brand, and acts to engage customers 24/7 with both AI and support teams to put customers back at the center of customer service.

Our purpose, vision, and mission

Today, service no longer seems to be about customers. Instead of focusing on people, support solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. We’re on a mission to change that.

Gladly believes in a happier world where customers are back at the center of customer service. To make this vision a reality, we’ve set out to be the platform that brings together the best of people and AI to help customer-obsessed brands create irrational loyalty and deliver radically personal service.

Gladly leadership team

Joseph Ansanelli
CEO and Co-Founder

Michael Wolfe
Chief Product Officer and Co-Founder

Dirk Kessler
Engineer Fellow and Co-Founder

Disha Gosalia
Chief Customer Officer

Katie Evans-Reber
Chief People Officer

Todd Rakow
Chief Financial Officer

Andy D'Amato
Chief Revenue Officer

Matt Baker
VP of Engineering

Jodi Cerretani
VP Growth Marketing

Emilio Di Zazzo
VP of North America Enterprise Sales

Angela Hill
VP of Talent & Engagement

Jonathan Hinz
VP of Product Marketing

Kimberly McKellar
VP of Customer Success

Nathan Smith
Head of Partnerships

Eliza Wiraatmadja
VP of Services, Support and Customer Education

Backed by visionary investors

Trusted by the world’s leading consumer brands

Explore our customer stories

Creating loyalty through customer service for the world’s most loved brands

Read our reviews on G2

Discover how Gladly can help grow your business.

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