Driving Natural Sales - Shifting Away From a Cost Center

Learn about proven tools for customer service to unlock sales opportunities.

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About the webinar

VP of Customer Care and PMO Kate Showalter believes that if you provide great service, sales will naturally come. Learn how the popular retailer evolved its Customer Service department to drive additional revenue from its Customer Care department.

In this session, you’ll learn:

  • How to train Support Heroes to sell
  • Proven tools for customer service to unlock sales opportunities
  • What moves the needle for NPS