About the webinar
VP of Customer Care and PMO Kate Showalter believes that if you provide great service, sales will naturally come. Learn how the popular retailer evolved its Customer Service department to drive additional revenue from its Customer Care department.
In this session, you’ll learn:
- How to train Support Heroes to sell
- Proven tools for customer service to unlock sales opportunities
- What moves the needle for NPS
Vice President, Customer Care & Strategic PMO
Crate & Barrel