< Gladly Webinars

Driving Natural Sales - Shifting Away From a Cost Center

See how Crate & Barrel transformed their Customer Care team into a sales driver.

About the Webinar

Driving Natural Sales - Shifting Away From a Cost Center

Watch as the VP of Customer Care and PMO, Kate Showalter, shares proven tools and strategies that CX leaders can use to shift your customer service department from a cost center to a natural sales driver.

Watch Today to Learn

  • Which customer service tools unlock sales opportunities
  • How to train your support heroes to sell
  • What really moves the needle for NPS

Featured Speakers

Kate Showalter

Vice President, Customer Care & Strategic PMO

Crate & Barrel

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