Driving natural sales — Shifting away from a cost center

Learn how to turn your customer service department into a key revenue driver

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Unlocking sales potential in your customer service department

Watch the on-demand webinar as Kate Showalter, VP of Customer Care and PMO, shares proven tools and strategies that CX leaders can use to transform your customer service department from a cost center into a powerful sales driver.

Watch today to learn

The tools that enable your service team to spot and capitalize on sales opportunities during customer interactions

Actionable strategies to equip your customer service agents with the skills to drive sales while providing exceptional support

The key factors that boost your Net Promoter Score (NPS) and how a customer-first approach drives both loyalty and revenue

Featured speakers

Kate Showalter

Kate Showalter

Vice President, Customer Care & Strategic PMO, Crate & Barrel