We use AI to understand and organize your customer feedback from support tickets, online reviews, call recordings, and even surveys, allowing you to see and understand your natural language data with unprecedented clarity.

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In addition to detailed insight into support tickets, SupporTrends leverages known outcomes like churn, product returns, and refunds with its machine learning algorithms to identify what they look like before they happen. Combined with our advanced business intelligence platform, these features allow you to learn what the root causes are and quickly make the adjustments necessary.

SupporTrends processes, organizes, and delivers insights and actions from your Gladly support tickets using AI and machine learning.

  • Fast, easy setup
  • Call recording analysis
  • Chat analysis
  • Email analysi